I have had itunes for years on my computer now it says it cant open itunes cause files are missing so i went to repair same thing so i went to download itunes and it want me to pay for it, is it no longer free
i have had itunes for years when i try to open it, it says i have missing files so i repaired it, then it said the same thing. so i went to download it again to fix the problem and it wants me to pay for a membership. is itunes no longer free?
iTunes is free... there is no membership fee.
Try providing some specifics about what is going on and others might be able to provide a resolution.
Similar Messages
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i think i put system preferences in my trash by accident and now it says i cant open it because it may be dameged or incomplete what do i do??? HELP please?
Did you retrieve it from the trash, or are you trying to open it while in the trash?
If it's become corrupted you'll need to reinstall the OS to be sure of repairing it properly. If you're on 10.6 that won't affect your accounts and data, but as you don't mention what OS you have we can't give specific advise on the install. -
i bought my mac mini server with leopard server softw. but because i bought it in 2011 okt they gave me a free update to lion os incl server. after a half year i have to send me mac mini to repair because something was wrong with the hard drive. they fixt the problem and put on a new version of lion os. but they did not put the server version on it. they told me that i have to downl it for free. but it does not come for free.
The problem is before the repair they gave me the free version of lion osx server. because i bought a server version mac mine. but now after repair i only get a version of lion osx without the server software. and i do not have any ideay how to contact them about it tru mail. because calling them is at this moment no option for me.
how do i get my server version back without paying. and i dont have a paid version in my app store list because they gave me that for free with a code at that time ,
greetzzzz to all you that can help medmason wrote:
I had this problem as well. I was under the gun on time and just purchased it anyway. After installation I contacted support and they refunded me the amount.
You should have a backup of your servers regardless of circumstances. You would then be able to restore the server software.
When Apple repair machines they will often just swap it or swap the hard disk and will not make any effort to transfer your files. They assume you are doing a backup. Anybody running servers absolutely has a responsibility to ensure they have aduequate backups even more than 'normal' users. While Time Machine may not be wholely suitable for backing up servers Time Machine is so simple even normal users can use it and therefore no longer have any excuse for not doing backups. -
Does anyone know what is going on?
For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa -
How do I download without paying for it again
Hello Markers1986,
Thank you for the details of the issue you are experiencing with the app that was gifted to you. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in the section titled "If your download was interrupted using your iPhone, iPad, or iPod touch" in the following article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the app does not download after following those steps, I recommend trying to download the app from your list of past purchases in the iTunes Store:
Download past purchases
http://support.apple.com/kb/HT2519
If you are still not able to download the app, I recommend reporting this issue to the iTunes Store support team:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Please help, I keep removing and installing itunes but I still can't open it. Every now and then it will let me in but I can't do everything that I should be able to do.
I gave my two cents on another forum post, but will also place it here. I figure why not, more eyes and all that.
Not sure if you solved your problem, you probably did since there is no follow-up. But since I am in the midst of this quaundary, I'll give you a little heads up. I think 13010 might be when iTunes can't find a library. This does not mean your music is missing as you can have your media folder (containing all your actual iTunes files) and your library folder (the database that organizes all of your media files) in separate locations. I recently got a new computer and first pointed to the new media location and then also iTunes started to download the itunes library but for some reason deemed it damaged and may have removed it from it's original location as it can no longer find the library folder in that location.
My problem is this, no other forum post has helped me much in regards to the 13010 error. I removed the extras and genius files and still got the 13010 error. I reinstalled iTunes and still the 13010 error. At this point I am willing to scrap everything just to get a factory fresh version of iTunes and then attempt to import all my old media into it and then reorganize it myself. But as far as I know, there is no easy way to do this. -
When I purchased my Mac six months ago, I transferred my Quicken files to Quicken Essentials. That worked fine until yesterday. Now I'm getting messages that there is not application to open the files, or that it just plain can't open the file. What gives here? What happened? How can I get back in?
Launch the Quicken application and try to open the file from there, if you haven't already. If that fails, and a simple restart of the computer doesn't help, try reinstalling the application. If that doesn't cure the problem, I would suggest you take this up in the Quicken Community:
https://qlc.intuit.com/app/full_page
or with Quicken support:
https://quicken.custhelp.com/app/contact/plvl1/win
You'll be most likely to get further help with your issue there.
Regards. -
I explained it most in my question but I am getting charged double for songs that I have already paid for and am not going to pay for twice because that is messed up. But I want to get some apps from the store and it wont let me because of $5.25. Who can I talk to about resolving this issue?
You're right, it would have been covered under warranty. But because of the user damage, chances are there's a 200-something dollar fee . If you explain to them that it had a defect previously, they might replace it for you at no charge. **MIGHT**. But they would have to believe that it had a defect previously.
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Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or my itunes account, and itunes wants me to pay for them again. How do I get around this? I've tried all the suggestions, and it's hugely frustrating.
If you are in the UK, and the film studio allows re-downloading, and you are signed in with the same account that you bought them with, then they might show under the Purchased link under Quinklinks on the right-hand side of the iTunes store home page for re-downloading - if they don't show then check to see if they are hidden (hiding and unhiding).
But you should be keeping and maintaining your own backup of your downloads and noy rely on being able to re-download any item as they are occasionally removed from the store by the content provider (film studio, tv company, record company etc). -
Last summer I bought a music album from iTunes. I've already transferred all my purchases from my units, but somehow iTunes wants me to pay for the same album again. When I try to add it to my wish list it simply tells me that I've already bought that item.
And I've already tried to search for downloadable purchases.
So fact is established, I've purchased this album before but iTunes does not recognize it.
What to do?Hey sorry for the late response but I've been out of town. I can copy and paste the email responses if necessary or desired, and if it's fixed already this is a moot point anyway, but basically they kept asking me for the order numbers for the two songs I already bought from the specific album I was trying to complete, which I eventually gave them - along with telling them multiple times that the Complete My Album feature wasn't working for ANY album. They gave me two free song codes to compensate me for the two songs I bought, and then told me to go and buy the album at full price, but the ENTIRE TIME they COMPLETELY ignored that I was telling them that this wasn't an issue with one album but was a larger, seemingly systematic issue that other people were experiencing. Even after I got the song codes I emailed them back and said AGAIN that this wasn't an isolated feature, and they just sent me the link to the apple Feedback page (http://www.apple.com/feedback/itunesapp.html) and told me to submit my complaint there. So, technically, my issue was never really "resolved," in that they never fixed the Complete My Album feature that I am aware of - or even acknowledged that anything needed fixing, but I haven't tested it since Sunday.
If it's working for you, then hopefully they fixed it! I've noticed they've updated to 10.4.1, but the notes don't indicate they're fixing anything about the Complete My Album feature, so I don't know. -
Skype premium wants me to pay for calls yet I have...
I signed up for Skype premium with a annual plan paid in full. Yet it wants me to pay for calls. Can you assist or contact me at 413.770.1812 to change subscription.
What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
Regars. -
Hi I Have A Prepaid Smart Phone Right Now With Verizon For About 7-Months So Far. I Have Always Paid On Time No Missed Payments Good Standing Account, I Tried To Switch Over To A 2-Year Contract With Verizon And They Wanted A $400 Deposit For Only 1-Line. Is There Anyway I Can Use My Excellent Payment History With There Prepaid Department To Switch To A 2-Year Contract And Not Have To Pay The $400 Deposit. And This Is Due To The Fact I Have No Credit History Whatsoever
Since you have no credit history, my guess is you would need at least a year of on time payments, and I'm not sure a pre-paid account would qualify as you can stop at any time.
You didn't specify your age, but getting started int he credit world is not easy - you may try applying for a gas card, or a credit card, and USE them, pay them off each month - and expect to take a year or more to establish a record. -
I was downloading a movie on my iPad and I stopped downloading it and I want to delete it and it won't. How do you delete it in the iTunes for iPad.
If you tap and hold down the icon - and the X does not appear on the icon - you will not be able to delete it without totally downloading it. Finish the download and then delete it.
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I have different icloud and iTunes id's and I want to do homesharing for all my devices. I'm trying to set up a new iMac but homesharing is not working. Should it be the itunes or iCloud id?
Welcome to the Apple Community.
Preferably your iTunes account, but it shouldn't really matter for getting homesharing turned on, as long as it's a valid ID. -
Since you don’t allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don’t want documented, I am calling and I want this call recorded for future reference.
I have been a long time faithful customer of vzw and although the past year I have been late on payments many times and really couldn’t afford your exorbitant prices for services lots of other companies offer sometimes three times cheaper than what you charge, I have hung in there trying my best to meet my obligations.
This month has been no exception. You don’t know the background; the whole story of people’s lives. I know you could care less because all you care about is the profit-the money that comes in.
I was told when I agreed to pay my bill on the third per the recorded message that I had 14 days to pay…you cut me off anyway. The phones are not the tissue; your suspending my service means I cannot work. I may lose my job…how do you justify that? In any case? The least you could do would be to keep 4986 on and cut the phones off. But no. You refuse to compromise and meet the basic needs of your customer. What does that say about your company? I tried to call back on three separate occasions to tell you I couldn’t pay because of unexpected expenses but couldn’t get out of the automated system…sadly couldn’t get to a real person which also speaks volumes to me.
All this tells me this is a company I don’t wish to be affiliated with any more. As soon as I can, I will discontinue service with you…I know you could care less. I will honor the remaining portion of the contract but that’s it. You don’t deserve my business. I am a good, hardworking person who, at the sacrifice of myself and my needs, always pays her bills…albeit late at times. I realize others tell you stories and lies to justify themselves. That’s not me. If you knew what I had been through the last 7 yrs you would marvel that I am still on my feet…don’t judge too quickly. You could be wrong…and in my eyes you are by doing this to me.
God will see us through this extremely scary time of that I have no doubt. No thanks to your company and lack of understanding and mercy. I am doing the best I can. Sadly you are not.
See I have choices. MANY choices of providers for services you offer. I don’t have to be treated like this. I don’t have to succumb to your coldness and callousness. I intend to choose better (and cheaper). If your company doesn’t get the “people factor” back you will be sorry.Problem here is you admit you cannot afford the service.
And you want to blame Verizon for losing a job because you have no cell phone.
If your job depends on that phone I would pay it on time every time if you need a job to pay your bill.
No other service is going to treat you any different. And if you cannot afford Verizon's monthly invoice how are you going to afford new devices, activation fees, possible security deposits on any other cellular carrier? You can't.
Also if you made an arraignment to pay and then decide you cannot do so, why should Verizon extend you service or credit, or why is it you want to use the service and data and not pay for it as agreed.
Get a prepay phone. Its evident the cost is too high for you to afford on post pay.
Good Luck
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