I have had some problems with my iMac and had to wipe out and reinstall all my software, but for PSE-11 I get a message saying that there is a Configuration Error: 6, and to contact Adobe Support.  However, that rude agent told me I'd have to seek help vi

I just asked the questions above; do I need to ask them again?  I got an Error: 6 Configuration warning when reinstalling PSE-11.  The agent at Adobe said since it wasn't the latest version that he couldn't help me.  He said to try the forum.  So--anyone know what needs to be done to account for Error: 6?

First try:
Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5

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  • I have had a problem with my iMac running Safari with the error message stating "safari quit unexpectedly" each time I try to open it. Can anyone offer me advice on how to remedy this issue please.

    I have had a problem with my iMac running Safari with the error message stating "safari quit unexpectedly" each time I try to open it. Can anyone offer me advice on how to remedy this issue please.

    Thanks Carolyn,
    It says:
    Process:    
    Safari [2396]
    Path:       
    /Applications/Safari.app/Contents/MacOS/Safari
    Identifier: 
    com.apple.Safari
    Version:    
    6.0.5 (8536.30.1)
    Build Info: 
    WebBrowser-7536030001000000~6
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [183]
    User ID:    
    501
    Date/Time:  
    2013-08-23 09:30:13.088 +0100
    OS Version: 
    Mac OS X 10.8.4 (12E55)
    Report Version:  10
    Interval Since Last Report:     
    18231 sec
    Crashes Since Last Report:      
    7
    Per-App Interval Since Last Report:  36 sec
    Per-App Crashes Since Last Report:   7
    Anonymous UUID:                 
    621AAEC4-4C9D-6640-8458-8D48CE14770F
    Crashed Thread:  4  WebCore: IconDatabase
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
    VM Regions Near 0x18:
    -->
    __TEXT            
    000000010b432000-000000010b433000 [
    4K] r-x/rwx SM=COW  /Applications/Safari.app/Contents/MacOS/Safari
    Application Specific Information:
    Enabled Extensions:
    com.divx.DivXHTML5-KZYJ7HJ34P (2.1 - 2.1.2.145) DivX Plus Web Player HTML5 <video>
    com.codec.extension-9FHEC8C8B8 (1.0.0.1 - 1.0.0.1) codec-M
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib   
    0x00007fff91b5effa read + 10
    1   com.apple.CoreFoundation 
    0x00007fff958d9855 fileRead + 37
    2   com.apple.CoreFoundation 
    0x00007fff958d9549 CFReadStreamRead + 409
    3   com.apple.Safari.framework
    0x00007fff8b4f2e7a Safari::getSHA1HashFromFileContents(Safari::CF::URL const&, ***::Vector<unsigned char, 0ul>&) + 137
    4   com.apple.Safari.framework
    0x00007fff8b52e2a6 Safari::ExtensionExtractor::verifyAgainstContentsInDirectory(Safari::CF::URL const&) const + 792
    5   com.apple.Safari.framework
    0x00007fff8b52de6b Safari::ExtensionExtractor::extractExtension(Safari::CF::URL const&, Safari::ExtensionExtractorClient&, Safari::ExtensionExtractor::CertificateRevocationCheckType, ***::PassRefPtr<Safari::CertificateRevocationObserver>) + 249
    6   com.apple.Safari.framework
    0x00007fff8b537924 Safari::ExtensionsController::extensionFromDictionaryRepresentation(Safari::CF: :Dictionary const&, bool&) + 328
    7   com.apple.Safari.framework
    0x00007fff8b53878f Safari::ExtensionsController::loadInstalledExtensions() + 379
    8   com.apple.Safari.framework
    0x00007fff8b537692 Safari::ExtensionsController::reloadAllExtensions() + 54
    9   com.apple.Safari.framework
    0x00007fff8b3ff250 -[AppController awakeFromNib] + 1541
    10  com.apple.CoreFoundation 
    0x00007fff9590b8e9 -[NSSet makeObjectsPerformSelector:] + 201
    11  com.apple.AppKit         
    0x00007fff8d3f3136 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1168
    12  com.apple.AppKit         
    0x00007fff8d3d211d loadNib + 317
    13  com.apple.AppKit         
    0x00007fff8d3d1649 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
    14  com.apple.AppKit         
    0x00007fff8d3d147e -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 200
    15  com.apple.AppKit         
    0x00007fff8d3d125e +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 360
    16  com.apple.AppKit         
    0x00007fff8d3cd9ff NSApplicationMain + 398
    17  com.apple.Safari.framework
    0x00007fff8b617564 SafariMain + 166
    18  libdyld.dylib            
    0x00007fff94db67e1 start + 1
    Thread 1:
    0   libsystem_kernel.dylib   
    0x00007fff91b5e6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff91b83f4c _pthread_workq_return + 25
    2   libsystem_c.dylib        
    0x00007fff91b83d13 _pthread_wqthread + 412
    3   libsystem_c.dylib        
    0x00007fff91b6e1d1 start_wqthread + 13
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x00007fff91b5ed16 kevent + 10
    1   libdispatch.dylib        
    0x00007fff90ddedea _dispatch_mgr_invoke + 883
    2   libdispatch.dylib        
    0x00007fff90dde9ee _dispatch_mgr_thread + 54
    Thread 3:
    0   libsystem_kernel.dylib   
    0x00007fff91b5e6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff91b83f4c _pthread_workq_return + 25
    2   libsystem_c.dylib        
    0x00007fff91b83d13 _pthread_wqthread + 412
    3   libsystem_c.dylib        
    0x00007fff91b6e1d1 start_wqthread + 13
    Thread 4 Crashed:: WebCore: IconDatabase
    0   com.apple.WebCore        
    0x00007fff8f77e761 std::__1::pair<***::String, WebCore::IconRecord*>* ***::HashTable<***::String, std::__1::pair<***::String, WebCore::IconRecord*>, ***::PairFirstExtractor<std::__1::pair<***::String, WebCore::IconRecord*> >, ***::StringHash, ***::HashMapValueTraits<***::HashTraits<***::String>, ***::HashTraits<WebCore::IconRecord*> >, ***::HashTraits<***::String> >::lookup<***::IdentityHashTranslator<***::StringHash>, ***::String>(***::String const&) + 33
    1   com.apple.WebCore        
    0x00007fff8eff4f6a WebCore::IconDatabase::getOrCreateIconRecord(***::String const&) + 42
    2   com.apple.WebCore        
    0x00007fff8eff44ee WebCore::IconDatabase::performURLImport() + 590
    3   com.apple.WebCore        
    0x00007fff8eff2c7f WebCore::IconDatabase::iconDatabaseSyncThread() + 479
    4   com.apple.JavaScriptCore 
    0x00007fff8d1d325f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_c.dylib        
    0x00007fff91b817a2 _pthread_start + 327
    6   libsystem_c.dylib        
    0x00007fff91b6e1e1 thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib   
    0x00007fff91b5e6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff91b83f4c _pthread_workq_return + 25
    2   libsystem_c.dylib        
    0x00007fff91b83d13 _pthread_wqthread + 412
    3   libsystem_c.dylib        
    0x00007fff91b6e1d1 start_wqthread + 13
    Thread 6:
    0   libsystem_kernel.dylib   
    0x00007fff91b5e6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff91b83f4c _pthread_workq_return + 25
    2   libsystem_c.dylib        
    0x00007fff91b83d13 _pthread_wqthread + 412
    3   libsystem_c.dylib        
    0x00007fff91b6e1d1 start_wqthread + 13
    Thread 7:: com.apple.CoreAnimation.render-server
    0   libsystem_kernel.dylib   
    0x00007fff91b5c686 mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x00007fff91b5bc42 mach_msg + 70
    2   com.apple.QuartzCore     
    0x00007fff95cac17b CA::Render::Server::server_thread(void*) + 403
    3   com.apple.QuartzCore     
    0x00007fff95d30dc6 thread_fun + 25
    4   libsystem_c.dylib        
    0x00007fff91b817a2 _pthread_start + 327
    5   libsystem_c.dylib        
    0x00007fff91b6e1e1 thread_start + 13
    Thread 8:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib   
    0x00007fff91b5c686 mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x00007fff91b5bc42 mach_msg + 70
    2   com.apple.CoreFoundation 
    0x00007fff958b0233 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation 
    0x00007fff958b5916 __CFRunLoopRun + 1078
    4   com.apple.CoreFoundation 
    0x00007fff958b50e2 CFRunLoopRunSpecific + 290
    5   com.apple.Foundation     
    0x00007fff8cb73546 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
    6   com.apple.Foundation     
    0x00007fff8cbd1562 __NSThread__main__ + 1345
    7   libsystem_c.dylib        
    0x00007fff91b817a2 _pthread_start + 327
    8   libsystem_c.dylib        
    0x00007fff91b6e1e1 thread_start + 13
    Thread 4 crashed with X86 Thread State (64-bit):
      rax: 0x00000000000001ff  rbx: 0x000000010c8b07b8  rcx: 0x000000014d829000  rdx: 0x000000014cab1e18
      rdi: 0x0000000000000000  rsi: 0x000000014cab1e18  rbp: 0x000000014cab1cb0  rsp: 0x000000014cab1c70
       r8: 0x0000000000000061   r9: 0x000000014d824478  r10: 0x0000000000000001  r11: 0x0000000000000019
      r12: 0x000000010c8b0978  r13: 0x000000010c8b0680  r14: 0x000000014cab1df0  r15: 0x000000010c8e7000
      rip: 0x00007fff8f77e761  rfl: 0x0000000000010202  cr2: 0x0000000000000018
    Logical CPU: 0
    Binary Images:
    0x10b432000 -   
    0x10b432fff  com.apple.Safari (6.0.5 - 8536.30.1) <7E1AB8E9-8D8B-3A43-8E63-7C92529C507F> /Applications/Safari.app/Contents/MacOS/Safari
    0x7fff6b032000 -
    0x7fff6b06693f  dyld (210.2.3) <6900F2BA-DB48-3B78-B668-58FC0CF6BCB8> /usr/lib/dyld
    0x7fff8a7cb000 -
    0x7fff8a816fff  com.apple.framework.CoreWLAN (3.3 - 330.15) <047FA8CB-7447-3171-9518-6C88DA71F20E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
    0x7fff8a817000 -
    0x7fff8a866ff7  libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x7fff8a867000 -
    0x7fff8ab0bff7  com.apple.CoreImage (8.4.0 - 1.0.1) <CC6DD22B-FFC6-310B-BE13-2397A02C79EF> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
    0x7fff8ab0c000 -
    0x7fff8ab0dff7  libsystem_sandbox.dylib (220.3) <B739DA63-B675-387A-AD84-412A651143C0> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff8ab60000 -
    0x7fff8ab8cfff  com.apple.framework.Apple80211 (8.4 - 840.22.1) <7CFDDBBB-87DF-3CB5-AB69-A77D73F26239> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    0x7fff8b373000 -
    0x7fff8b377fff  libpam.2.dylib (20) <C8F45864-5B58-3237-87E1-2C258A1D73B8> /usr/lib/libpam.2.dylib
    0x7fff8b378000 -
    0x7fff8b3acfff  com.apple.securityinterface (6.0 - 55024.4) <614C9B8E-2056-3A41-9A01-DAF74C97CC43> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x7fff8b3df000 -
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    0x7fff8b3f3000 -
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    0x7fff8b8fb000 -
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    0x7fff8b9ce000 -
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    0x7fff8ba5f000 -
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    0x7fff8bbd5000 -
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    0x7fff8bc29000 -
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    0x7fff8bcc8000 -
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    0x7fff8bce0000 -
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    0x7fff8bf22000 -
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    0x7fff8bf23000 -
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    0x7fff8bf34000 -
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    0x7fff8bf4c000 -
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    0x7fff8c8dd000 -
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    0x7fff8c8df000 -
    0x7fff8c8eafff  libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib
    0x7fff8ca4a000 -
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    0x7fff8ca5a000 -
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    0x7fff8ca77000 -
    0x7fff8caf7ff7  com.apple.ApplicationServices.ATS (332 - 341.1) <39B53565-FA31-3F61-B090-C787C983142E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x7fff8cb3b000 -
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    0x7fff8ce9b000 -
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    0x7fff8cef8000 -
    0x7fff8cf93fff  com.apple.CoreSymbolication (3.0 - 117) <50716F74-41C2-3BB9-AC16-12C4D4C2DD1E> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x7fff8cf94000 -
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    0x7fff95453000 -
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    0x7fff9556c000 -
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    External Modification Summary:
      Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
      Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
      Calls made by all processes on this machine:
    task_for_pid: 2440
    thread_create: 3
    thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=173.9M resident=136.4M(78%) swapped_out_or_unallocated=37.5M(22%)
    Writable regions: Total=1.1G written=5988K(1%) resident=8720K(1%) swapped_out=4K(0%) unallocated=1.0G(99%)
    REGION TYPE                   
    VIRTUAL
    ===========                   
    =======
    CG shared images                  
    96K
    CoreServices                    
    1216K
    JS JIT generated code              
    8K
    JS JIT generated code (reserved) 
    1.0G   
    reserved VM address space (unallocated)
    MALLOC                          
    44.5M
    MALLOC guard page                 
    48K
    SQLite page cache                
    768K
    STACK GUARD                     
    56.0M
    Stack                           
    12.1M
    VM_ALLOCATE                       
    40K
    __DATA                          
    14.0M
    __IMAGE                          
    528K
    __LINKEDIT                      
    52.2M
    __TEXT                         
    121.8M
    __UNICODE                        
    544K
    mapped file                     
    27.2M
    shared memory                    
    308K
    ===========                   
    =======
    TOTAL                            
    1.3G
    TOTAL, minus reserved VM space 
    331.2M
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