I have had three seperate credit card charges from itunes but I haven't ordered anything and they do not appear on my itunes purchased list.

Why do I have mystery charges??!!
Hi I have been charged three seperate transactions on my credit card statement from itunes. I did not make these purchases and I have checked on my itunes purchase list and they do not appear. How or why did this happen? What can be done to prevent further false purchase transactions? I have already informed my credit card company.
Thanks :/

If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle. I would, however, suggest that you change your password to your Apple ID, using one that will be difficult to guess, just as a precaution. You can also go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store, though if the false charges didn't come through them, there will be nothing they can do.
Regards.
Regards.

Similar Messages

HT5552 Hi, l am from England and l live in Thailand, my credit cards are from England,but the registered address for the cards is in Thailand. When l try and make a purchase on the app store and enter my card details l get the message that my cards are no

Can somebody please give me a way round my problem?
My cards are from England but the registered address is in Thailand.
When l try to make a purchase on the app store l get the message that my cards are not valid in Thailand!
l have a paypal account but there is no option on my account to use it!
Any ideas?

The Cards need to be registered in the Country you are in.
Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I had purchased Pages, Keynote and Numbers for MacPro from the App store. My computer crashed and I had to reinstall everything and they are not appearing in my Purchased. Please help.

I had purchased Pages, Keynote and Numbers for MacPro from the App store. My computer crashed and I had to reinstall everything and they are not appearing in my Purchased. Please help.

You should be able to go > App Store > App store (menu) > store > view my account > sign in. Where do you vary after following this point. In between ID summary and Settings should be a section marked iTunes in the cloud and directly below but within that section, the message we are seeking.
I'm not doubting you, just don't see why you have this problem.

I have forgotten my password for iPod Touch 4G and it is now disabled. I tried connecting to iTunes but i haven't synced before and i need to enter the password before i can back it up so i can restore it. I don't want to lose pictures so please help!

I have forgotten my password for iPod Touch 4G and it is now disabled. I tried connecting to iTunes but i haven't synced before and i need to enter the password before i can back it up so i can restore it. I don't want to lose pictures so please HELP!

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased. That is how it works
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Charged for 2 FREE service calls/costing $70 each and they DID NOT fix the problem.

My service was interupted DAILY between 2:45pm - 6pm and sometimes 7pm. I contacted someone in the chat room and explained, they said they would send someone out and there would be NO CHARGE...I made sure and they said, Rest assured that there will be no charge" They did send someone out, around 11am, and said, hey, it's a gold signal splitter, I'll replace it with this new one. Well, they did. A few minute job. Well, 2:45pm rolled around and guess what? SIGNAL LOSS on tv and cable...till about 6pm. Well, next day i contacted them, and same scenario. They sent someone out-around 12pm, and said, oh the coaxial connecters are a "little loose". Well, he tightened them...a few minute "fix". Well, 2:45pm rolls around and AGAIN SIGNAL LOSS, no internet and NO TV till 6:30pm. Well, I've had enough so I cancelled service..Now I check my bill and 2 service calls for $70 each plus $15 tax totalling $155. I talked to someone in the chat room and told them this scenario. Well, they said they can waive 1 of the service call, but since my equipment is owned by me and not rented, I have to pay and that in their notes, it never said that I would get a free service call. The problem is that it NEVER was fixed and the problem had nothing to do with the signal splitter or connections, but something in the neighborhood, in which I saw 2 Xfinity service trucks on my street when I came home. So I am out $85 for something they did not fix-apparently something going on connectionwise in the neighborhood. ALSO WATCH OUT FOR CHAT ROOM REPS THAT SAY IT WILL BE A FREE SERVICE CALL. THEY LIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Anybody know how I can contact the CEO of Xfinity?

I was also billed on July 15, 2014 for tech support that did not fix my computer problem.
I was billed $99.99 to my credit card to a tech in the country of India.
I tried to get my money back but the number I was referred to would not answer.
I immediately went to my bank which took all of the info and changed my credit card number.
The bank also did their own investigation and said it seemed to be a scam. My money was redeposited into my account within 36 hours - not because of anything Verizon did, but my BANK!! I was so grateful.
Such service from Verizon's tech department is unethical and inexcusable.
Verizon customers deserve better tech service than this. "Ma Bell" would turn over in her grave if she knew how far down the service of the original phone company has gone. It's a disgrace!! A SCAM perpetuated and sanctioned by Verizon.
I complained to the Verizon Customer Correspondance Claim Dept. Do you think they will straighten this mess out? I doubt it - I am a retiree with an excellent payment record.
They don't care. This hurts the American economy.

Why iTunes charge me 33.97$ but I don't order anything and received anything from iTunes!!!????

Why iTunes charge me 33.97$ but in fact I did not order anything and received anything from iTunes

If you believe you have been hacked, tehn change your password, alert your credit card company and discuss reimbursement with them.
You can let itunes support know by clicking "Support" at the top of this page, then click the link under "Contact Us".

HT201272 I downloaded sveral ringtones and they are not showing up in my purchased items. I had to wipe out my phone so they are not on there anymore. Please, any advice would be appreciated!

I recently had to wipe out my phone and lost everything! I have been able to recover all apps, pics, songs. Lost alot of my contacts due to me not backing up my info to icloud more often. (my mistake) However, I cant find any of my purchased ringtones. They are not showing up in my purchase history on itunes either. I do have the receipts for all of them tho.
Any advice or info would be greatly appreciated!

Ringtones are currently a one-time only download, they won't appear under the Purchased tab nor in the cloud. Have you got copies of them in the Tones section of your computer's iTunes library or in the backup of your downloads that you can use to re-sync them to your phone ? If not, and they are still in the store, then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

ITunes states that my credit card security codes are invalid, but they are correct! I know for a fact that the information I've put in is correct, and I have tried three different credit cards; two visa, and one Amex. Same problem for others in 2008-now.

How can I fix this problem? I've tried signing out and back in.
I owe them $1.29 too, from a song, so I cannot select "none" as a payment.
I'm not buying an iTunes giftcard, either.... HELP!
I can't even download any free apps, or update my apps.
Any ideas?

Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

I can't buy in app store, my credit card is from USA but billing address is from venezuela.

How should I set app store?
If I set to USA app store doesn't accept the address
If I set to Venezuela app store doesn't accept the credit card

I have an account in the US but billing address is from Venezuela, I guess I can't use it to purchase apps from app store.
I use it in Amazon without problems, problem with app store is not flexible to set address in venezuela with us
I will try with gift card
Thanks for your early reply.

My computer died and I had to reinstall iTunes. My library now has no audiobooks and only half my music. They do not show up in my "Purchased" list either. Any ideas?

I purchased audiobooks through iTunes and Audible.com. I have had to reinstall iTunes in the past and all the audiobooks remained in place. This is the first time I have lost them ALL. Help!!

Mortimer, iTunes does not know when you restore a file. After you restore the file, you need to re-add the file to iTunes.
If you know exactly which files you restores, re-add them using File > Add File to LIbrary.
Otherwise, lre-add the folders. iTunes has certain safeguards to reduce duplicates when you do this, which are not perfect but are better than nothing. Start with a few small folders and see if you are happy with the results.

I have some movies I used redempetion codes for in iTunes on my computer hard drive, but they are not showing up on my Purchased list nor in the Cloud. I am concerned if something should happen to my computer that the movies will be lost.

Like the topic says, in the past year, I have used redemption codes on blu-rays I have purchased in iTunes and downloaded copies of the movies to my desktop. The problem is I am not seeing them in the Cloud if I want to watch them on my iPad or Apple TV. It also worries me that should my computer crash, the movies are lost since the codes are already redeemed. Advice?

I can only answer your first issue. In your ipad go to settings, iTunes & App Store, click on your Apple ID and sign out. Wait a few minutes and then log back in. The hidden apps shouldn't show any more on your ipad.

While my iPod touch was connected to a speaker dock, I found it very hot. Not it will not turn on. I have tried the reset options and they do not work. Neither iTunes nor any of my computers recognizes it when I plug in the usb. Is there a way to fix?

Now it will not turn on. I have tried all the reset instructions with no luck. Neither iTunes nor any of my computers will recognize it when I plug it in. Is there any chance to get it working or am I out of luck? Please help if you can since I cannot afford to purchase a new one at this time. Thanks.

Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors

Downloaded ios7 to my iphone 4 and now I have songs that I cannot delete and they do not show up on itunes either

Daughter upgraded to ios 7 and now she has like 4 songs that are not age appropriate on her iphone- I went into itunes and they dont show up...they are like hidden or something- and I cannot delete them from the phone...does anyone know why the upgrade did this and how I can get these songs off her phone- one of them is not even on my phone so I dont understand how in the world it popped onto hers! thanks!

Hello DavoDavo81,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Match on iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5637
Deleting songs downloaded to your device
You can delete a song or album from your iPhone, iPad, or iPod touch at any time. Don't worry; it'll still be in the cloud.
Tap the Music app.
Tap More > Songs at the bottom.
Scroll or search for the song you would like to delete from your device.
Swipe right to left on the song, and then tap Delete.
Note: You must be in Artists, Songs, or Albums view to delete songs from your device. Deleting from a playlist won't remove a song from your iOS device.
iTunes Store: How to delete songs from iCloud
http://support.apple.com/kb/ht4915
Best of luck,
Mario

I am trying to send photos to the cloud from my phone to my iPad but they are not appearing in the stream. I have read the instructions and I think I am doing it right or am I missing a part of the process?

I am trying to send photos to the cloud from my phone to my iPad but they are not appearing in the stream. I have read the instructions and I think I am doing it right or am I missing a part of the process?

HI,
Have you done this before ? And if so, is photo stream turned on on your iphone and ipad. and as Alfred DeRose pointed out they must both on the same icloud account.
If you're new to this, you might want to do some research. Photo stream is different from camera roll and albums. Many have been on this sight looking for their photos stored in icloud after restore, etc. and they're not there. Also, after thirty days icloud deletes your photos from photo stream.
So if you're not aware, you might want to google your question. We're using the camera connection kit soon and I am learning about it. From all I've read, I'm also not the biggest icloud fan. I use dropbox. We plan to put photos taken on ipad with a camera/iphones into albums on the ipad. We'll keep all on the sd card until (and after) they can be uploaded to a computer.
An example of an article we can learn from -
http://www.macobserver.com/tmo/article/how-to-understand-and-work-with-your-iclo ud-photo-stream
Hope this helps.

HT1689 I have downloaded 4 books in the last 2 days and they did not load to my iPad. What can I do?

I have downloaded 4 books from iTunes in thee last two days and they do not appear on my iPad. Also I have multiple copies of all my books. How do I delete them?

Is this in safari?
try going into settings, safari and clear history. You may also want to clear cookies (means you will need to sign back into sites)
It's possible that that page is a popup ad of some sort that can't run, for example a flash based ad. You may have picked the cookie up browsing the internet and now that it's in there the only way to get rid of it is to clear your history and cookies.

I have had three seperate credit card charges from itunes but I haven't ordered anything and they do not appear on my itunes purchased list.

Similar Messages

Maybe you are looking for