I have had to reinstall my Adobe creative suite 6 Standard but when I key in the serial number it asked for the serial number of a qualifying product?

It's asking you or prompting you to input the old serial number of the version that you used to upgrade to your new version.

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I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

Please do not try to send attachments in mail responses to forum messages. Please return to the forum and click Reply. You can then use the CAMERA icon to add your pictures. Looking forward to seeing what is wrong with your license screens - the general advice is simply to sign in, and everything is done. Make sure you use the SAME Adobe ID that you used to purchase, and check your account details to be sure the subscription is active.

I have just paid for membership but when I try to open InDesign it is asking for a license number

I have just paid for membership but when I try to open InDesign it is asking for a license number

What version of InDesign have you installed?

Hi, I previously used a PC with the purchased Adobe Creative Suite 6, but it is a disk drive, and I need it for my Macbook Pro. Is there anything I can do?

Hi, I purchased the Adobe Creative Suite 6 on my student pricing for $399. I only had a PC at the time so i've purchased a disk drive PC version. As a student in the Graphic Design industry I've been urged to become a Mac user, thus I now own a Macbook, but cannot use my Adobe programs. Is there someway I can change the license for the PC suite to Mac? It's quite expensive, and a waste of $400 to keep in on a PC I don't use.

Order product | Platform, language swap
Mylenium

I have a new macbook pro and I want to reinstall my adobe creative suite 5.5

I have a new macbook pro and I want to reinstall my adobe creative suite 5.5. How to process?

Hi philipperahm,
If you do not have the download/DVD for CS 5.5 then you may download it from the direct link: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html, enter your serial key to activate the software.
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

How do I get help reinstalling my Adobe creative suite 6 after IMAC IOS 10.8 crashed?

How do I get help reinstalling my Adobe creative suite 6 after IMAC IOS 10.8 crashed? Apple had to reinstall operating system and all programs & data were lost. Adobe System say serial number valid, but qualifying product can not be found on this computer.

When you're installing Adobe upgrades, there are two ways of doing it:
Have an existing, qualifying version already installed. Install the upgrade and enter your upgrade serial number. The installer will detect the earlier qualifying version already installed and the upgrade will finish installing. That is not your scenario.
The second option (and easiest on new computers with no Adobe software previously installed) is to simply install the latest version (usually an upgrade) and enter your upgrade serial number. That's what you've done so far.
The installer will look for an earlier version already installed on your computer. If it cannot find one, it will prompt you to enter the serial number from an earlier version. Once you enter the earlier qualifying version serial number, the upgrade installer will complete the installation. If you cannot find an earlier version serial number then the upgrade will not be licensed and will go into trial mode. From there you can use it for 30 days until it will no longer launch.

I want to reinstall my Adobe Creative Suite 6 Design &Web Premium(education Edition)

I want to reinstall my Adobe Creative Suite 6 Design &Web Premium(education Edition).I put the drive disc of Adobe Creative Suite 6 Design &Web Premium(education Edition) it let my to provide serial numbers. So sorry,I lose this serial numbers for setting up.How can I got the serial numbers again? Please!

if you purchased from or registered with adobe, you may be able to retrieve your serial numbers by checking the account used to buy/register, Adobe ID
or if you have your disc box and documents, Find your serial number quickly
or if your cs6 is currently installed on a pc, Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…

Trouble reinstalling my adobe creative suite

My computer recently was wiped, I used my external hard-drive to restore the computer but lost all my programs, in trying to reinstall my adobe creative suite this message keeps appearing "Inconsistency in the installer database. Please restart your computer and install again." I have restarted and retried this multiple times but to no avail, please help!

Run the Creative Suite Cleaner Tool and reinstall everything Adobe from scratch. The error points to an outdated installer database already being in place, possibly from restoring your backup. You may also manually delete caps.db and any of its backups to same effect...
Mylenium

I just bought a new PC and I have re-installed my Adobe Creative Suite Standard on it. Software open fine. PROBLEM: The toolbars (menu stuff) appear extra-small, too small for me to read... I sent on the PC setting to try to change the display resolution.

I just bought a new PC and I have re-installed my Adobe Creative Suite Standard on it.
Software open fine. PROBLEM: The toolbars (menu stuff) appear extra-small, too small for me to read...
I went into the PC settings and tried to change the display resolution. This changes the size of all the icons (not only Adobe) but it does not solve the problem when I open an Adobe application (Photoshop or Illustrator)... The PC is run under Windows 8.1 and my display resolution is 3200x1800 (but again, when I change the settings for a smaller resolution, only the size of the icons is affected. Once I open the software, the problem is still there, extra-small toolbars...). Help!!!

Anything before CC is not high-DPI compatible. Feel free to continue to experiment with your system settings.
Mylenium

I have Adobe Photoshop Elements 10 and I wish to upgrade with Adobe Creative Suite 3 but the option is not coming up on the drop down menu

I have Adobe Photoshop Elements 10 and I wish to upgrade with Adobe Creative Suite 3 but the option is not coming up on the drop down menu

The first two issues sound like a video driver problem.
What is the make/model of your video card/chip?
What is the installed video driver number and date?
For the last issue, it could be many things, including the video driver. I'd look over this ARTICLE, and if there is nothing in the first part, then move on to tuning up the OS an computer in the second part. That would probably be a good time to post the full specs. of your computer, and also both your Project and Source footage. Finally, part three covers many troubleshooting tips, and furnishes many links.
Good luck,
Hunt

Can't install my adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?

can't install my adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?

ANd what exactly? You hav not told us, what you are actually trying to install onto what system and other details....
Mylenium

I have a french version of adobe creative suite cs6. how can i get a german version?

i have a french version of adobe creative suite cs6. how can i get a german version? thx for your help

Change product platform or language
You can swap languages/platforms for a latest version product if you follow the instructions at the following link:
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

How do I activate/download my Adobe Creative Suite onto a new macbook? My previous computer and download was for Windows on a Dell.

How do I activate/download my Adobe Creative Suite onto a new macbook? My previous computer and download was for Windows on a Dell.

The answer depends on which version of Creative Suite.
Either
install Windows on your Mac using Bootcamp or Parallels then install Creative Suite in the Windows Virtual Machine on your Mac.
Or, if you want to install natively on your Mac:
If CS6 then you can apply to Adobe for a platform swap
Order product | Platform, language swap
If CS5 then you must pay to upgrade from CS5 Win to CS6 Mac
Creative Suite 6
If CS4 or earlier then you're out of luck. You'll have to buy a new copy of CS6 for Mac or pay to join the Cloud.

I have my Adobe ID and the Adobe Digital Editions. But when I download an EPUB-ebook, I don´t see the ebook or "My Digital Editions-Bibliothek".What is the solution for this problem?

@I have my Adobe ID and the Adobe Digital Editions. But when I download an EPUB-ebook, I don´t see the ebook or "My Digital Editions-Bibliothek".What is the solution for this problem?

how can we solve the problem?
I have my adob.e ID, downloaded Adobe Digital Editions.
Whren I download EPUB-ebooks and want to use
Digital Editions, nothing happens and appears!??
Please give me a short feedback and help

My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download????

My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download can anyone please help me ????Plus it still has some of the previous owners pictures and videos on it that I want to delete and can't????? Also is there a way to kill the apps that u have used throughout the day the battery doesn't last long at all ??????

- How did you dlete stuff from the iPod? If you have a 1G or 2G iPod and deleted the stuff by going to Settings>Genera.>Reset>Erase aall contents and settings without being connected to a power source, the battery dies before he erase was comleted since it can take hour.
- In any event try the following:
- Connect to a chaging sour for three hours.
- Reset the iPod and then connect to the computer and try to restore va iTunes.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try placing the iPod in recovery moe and then try to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore
- Last try DFU made and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

I have had to reinstall my Adobe creative suite 6 Standard but when I key in the serial number it asked for the serial number of a qualifying product?

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