I have installed elements 12 and when I try to open it I am asked to sign in to adobe I sign in correctly but the scene goes away and just keeps asking me to sign in ,I cannot get passed this sign in request

how can I get passed the sign in process it just keep asking to sign cannot get through to the programme?

go through these steps to troubleshoot, Sign in, activation, or connection errors | CS5.5 and later

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        Premiere Elements 9 crashes when I try to open a project
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