I have installed Premiere Elements 11 from a disc I bought from Amazon.  I keeps asking me to re-install or if it does start stops a few minutes after I start a project.  I have a windows 8.1 PC.  I have tried numerous times to install the program and als

I have installed Premiere Elements 11 from a disc I bought from Amazon.  I keeps asking me to re-install or if it does start stops a few minutes after I start a project.  I have a windows 8.1 PC.  I have tried numerous times to install the program and also to open it as Administrator as suggested by a friend but it still refuses to work.  I need direct help from Adobe but don't know how to get to them on this website as they seem to rely on user forums to advise customers.

WhiteHouse Norm
This question is already being responded to in the following duplicate thread
Premier elements 11 keeps stopping
Please reply in the other thread which has a discussion in progress.
Thank you.
ATR

Similar Messages

  • I have Adobe Premiere Elements 11. Everytime i go to save my finished videos to my computer or to my vimeo account, it stops working. WHY??

    A message comes up saying that its not working properly and it closes.

    From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
    NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
    •You MUST use an account with Administrator Privileges to run Premiere Elements
    •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
    •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
    •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
    •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
    •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
    •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
    •If you are getting error message(s), what is the full text of the error message(s)?
    •What were you doing when the problem occurred?
    •What other software are you running?
    •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
    And some other questions...
    •What are you editing, and does your video have a red line over it BEFORE you do any work?
    •Which version of Quicktime do you have installed?
    •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    •What is your exact graphics adapter driver version?
    •Have you gone to the vendor web site to check for a newer driver?
    •For Windows, do NOT rely on Windows Update to have current driver information
    •-you need to go direct to the vendor web site and check updates for yourself
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • How to install Premiere Elements 12 without DVD/CD drive - from a camera deal

    Hi!
    I just bought canon 5D mark III, it included Premiere Elements 12 and Lightroom 5.
    I'd like to install these to my windows 7 laptop which don't have DVD or CD Rom drive.
    I know I could install Elements 13 trial and then give the seriel number from DVD, but this is version 12.
    Haven't tried this, 'cause guessing troubles..
    The question could simply be: "where to download Premiere Elements 12 trial version?".
    Or another route?
    Thanks for helping!

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 12: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

  • Can not load tunes from a disc or bought from i store.

    I am going out of my mind. My ipod is only half full, but I can not load any more songs onto it. I have tried different USB ports. Unplugging the mouse. It is fully up to date. It will not autofill. Will not drag and drop. When I left click so I can add to playlist, my ipod is not even coming up as an option, even though it shows as it should under devices. Please help!

    Are you aware that while iTunes can play many different song-file formats, the Shuffle has a limited set of song-file formats that it will play, and I believe that iTunes will refuse to copy unsupported formats to the Shuffle, whether via auto-fill or manual drag-and-drop.
    Are you using iTunes to manage/fill/load the iPod?
    Another possibility is that the iPod is actually full (even though the number of tunes is less than the 'expected' capacity). Have you checked in the Settings pane of the iPod when it's docked and showing in iTunes?

  • How do I install Premiere Elements 9 on my iMac?

    I cannot install Premiere Elements 9 on my new iMac from the DVDs I own and successfully used to install Premiere Elements 9 on my old PC with Windows 7.  The DVD auto-ejects and I get 5 warnings ("WARNING; Payload cannot be installed due to dependent operation failure") and 16 error messages of various cryptic content.
    I successfully installed Photoshop Elements 9 from the second DVD.  Note that the installation process for Premiere Elements 9  did not request a serial number.

    Bob
    Disc 2 Mac. This is Premiere Elements 9 Mac Content and does not require or ask for a serial number. As I have said, you do not install the Premiere Elements 9 Mac Content until after you have installed Premiere Elements 9 Mac program from Disc 1 Mac. If you have not installed the Premiere Elements 9 Mac program, you do not install Premiere Elements 9 Mac Content yet.
    Both Photoshop Elements 9 Mac and Premiere Elements 9 Mac programs are installed from Disc 1 Mac, one at a time and each have its own unique serial number. These serial numbers are found as stickers on the back of the plastic case that house the 4 disc set.
    There is no Photoshop Elements 9 Mac Content disc. Its content comes within the installation of the program. I have never run into the situation where Content disc asked for a serial number.
    Just a point of clarification on what I wrote in post 1...I have cited Disc 1, 2, 3, and 4. In reality, the discs read as follows
    Disc 1 Mac. For Photoshop Elements 9 and Premiere Elements 9 programs on Mac.
    Disc 2 Mac For Premiere Elements 9 Content Mac...to be used only after the program is installed from Disc 1.
    Disc 1 Windows. For Photoshop Elements 9 and Premiere Elements 9 programs on Windows.
    Disc 2 Windows. For Premiere Elements 9 Content Windows...to be used only after the program is installed from Disc 1.
    Bottom Line:
    You need a unique serial number for each of Premiere Elements 9 and Photoshop Elements 9. Do you have them?
    But, remember...
    Photoshop Elements 9 Mac and Photoshop Elements 9 Windows have the same serial number
    and
    Premiere Elements 9 Mac and Premiere Elements 9 Windows have the same serial number which is different for that used by Photoshop Elements.
    Do you have these serial numbers? If so, use Disc 1 Mac to try to install Premiere Elements 9 on your iMac with your purchased Premiere Elements 9 serial number.  I cannot assure the compatibility of Premiere Elements 9 Mac with your iMac but those considerations go beyond an installation considerations.
    Please review and consider. I hope that you are OK with the details.
    ATR

  • I HAVE ADOBE PREMIERE ELEMENTS 10.  I used to have many options on the "Disc Menu" to set up my DVD.. and now it is very limited..almost no templates. I try to sign in to my account through Premiere and it will never sign on.  Anyone have any thoughts??

    I HAVE ADOBE PREMIERE ELEMENTS 10.
    Problem #1   I used to have many options on the "Disc Menu" to set up my DVD.. and now it is very limited..almost no templates.
    Problem #2   I try to sign in to my account through Premiere and it will never sign on...just keeps acting like its trying to but never connects.  Anyone have any thoughts??

    JEN-E-FER-FER
    With versions earlier than 11, there is no more Sign In. If you get any message to that effect, ignore and cancel out of them. You should be able to move forward to your import, editing, and exports using the program nonetheless.
    As for the disc menus, those marked photoshop.com plus members only are no longer available to you in versions of Premiere Elements earlier than 11. You may see the thumbnails for those members only items, but they are no longer available to you in Premiere Elements earlier than 10.
    Interestingly, many of them are found in Premiere Elements 11, 12, and 13 as part of the program with no need to purchase them or have any special membership in anything. Adobe has promoted Adobe Revel as a replacement for photoshop.com, but that has no impact on this disc menus issue.
    This all has to do with Adobe discontinuing photoshop.com and photoshop.com plus et al.
    If you need to download regular disc menus for Premiere Elements 10, please review the following
    ATR Premiere Elements Troubleshooting: PE 7, 8, 9,10: Content Download
    Bottom lines:
    1. No more Sign In for Premiere Elements 10
    2. No access to photoshop.com plus (members only) disc menus
    Any questions or need clarification on anything written, please do not hesitate to ask.
    Thank you.
    ATR

  • I have adobe premiere element 9. I have never been able to upload a clear video to youtube, always a pixel mess. the video is great before, crap once downloaded. I never found anyone to help me...Thanks in advance

    Hello, I have adobe premiere element 9. I have never been able to upload a clear video to youtube. Great before, a pixel mess once uploaded. I have try all the different set up, some are a bit better but far from being nice to watch. I have a gopro, movie are taken in HD and a fairly new panasanic video, also HD. If I upload straight from the gopro movie (not using adobe) the video is great on youtube. I try to save the finished video (from adobe) on my computer, then upload it (not using adobe) still a pixel mess. I am not an expert but I have seen some nice and clear video on youtube and I would love to be able to do the same. I recently downloaded "handbrake" and make my finished video through it...still a pixel mess. I am not sure what to do, something maybe with my set up, the rendering....I have no idea.....
    Any help will be very appreciated
    Thanks in advance

    pajero io
    What computer operating system is your Premiere Elements 9 running on?
    Pick a video source and let us stick with it through the troubleshooting.
    What are the properties of the source file
    Video Compression
    Audio Compression
    Frame Size
    Frame Rate
    Interlaced or Progressive
    File Extension
    Pixel Aspect Ratio
    Duration
    What have you been setting as the project preset for this video?
    What is the file size and duration of this upload to YouTube from within the Premiere Elements project?
    If you export the Timeline to a file saved to the computer hard drive and then upload that file to YouTube at the YouTube web site, what are
    all the Premiere Elements export settings for the saving of the file for uploading later to YouTube?
    That is a lot to be asking. But the answers will be in the details.
    Please review and consider and then we will decide what next to solve this issue.
    Thanks.
    ATR

  • I have Adobe Premiere Elements 7...

    I have Adobe Premiere Elements 7.  I'm running windows vista home premium with 8 GB of memory.  I've used it for years successfully until recently when I try to open it.  It stops and reads:  Sorry, a serious error has occured that requires Adobe Pre Ele to shut down.  We will attempt to save your current project.

    adobe premiere elements e
    Was the onset of your Premiere Elements 7 problems associated with you going to editing of large high definition projects?
    Your 8 GB of memory will not help you out in the way of computer resources when it comes to Premiere Elements 7 on Windows Vista
    whether Vista is 32 or 64 bit. Premiere Elements 7 is a 32 bit application that is a 32 bit application in a 32 bit system and runs in the 32 bit
    compatibility mode of a 64 bit system. In such a condition, 32 bit system limitations exist - maximum supported installed RAM 4 GB of which 3 GB or less of that are available.
    How far into a project do you get before you get the serious error message? What are the properties of your source media? What are you setting as your project preset to match the properties of that source media?
    Can we assume that you have the latest version of QuickTime installed on the same computer with Premiere Elements 7, you are running the program as administrator, your video card/graphics card driver version is up to date according to the web site of the manufacturer of the card. Also, determine if
    the problem exists with and without the antivirus and firewall(s) disabled.
    Please review and consider. Based on your reply, we can plan a troubleshooting strategy.
    Thank you.
    ATR

  • I have Adobe Premiere Elements 11, haven't used it in awhile, but it crashes every time on startup.

    I have Adobe Premiere Elements 11, haven't used it in awhile, but it crashes every time on startup.

    From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
    •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
    •Are you using an account with Administrator Privileges?
    Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
    •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
    •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
    •If you are getting error message(s), what is the full text of the error message(s)?
    •What were you doing when the problem occurred?
    •What other software are you running?
    •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
    •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
    And some other questions...
    •What are you editing, and does your video have a red line over it BEFORE you do any work?
    •Which version of Quicktime do you have installed?
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yel

    I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yellow line that graphs volume takes a sharp raise or dip at the beginning or end of the clip, but there is no change in volume when I play back. What am I doing wrong?

    rickeyt
    Thanks for the reply. Great news about the volume adjusts.
    Now about those fades for the volume. How are you doing that?
    1. Right click the Timeline video audio and select Fade and then
    see the Fade options (I had a video with audio file, so I saw the choices as shown in the screenshot)
    2. You can also create two volume keyframes at each end of the Timeline audio clip rubberband (orange line that goes horizontally across the middle of the audio clip). At the position of the Timeline Indicator, click the Add/Remove Keyframe icon, and then with the mouse cursor position the white dots (volume keyframes) to achieve the Fade In and Fade Out audio. In the screenshot below I have moved the Timeline Indicator so that you could better see the white dots (volume keyframes).
    Please let us know if any of the above works for you with regard to the audio fades.
    Thank you.
    ATR

  • I have Adobe Premiere Elements and it will not let me export?

    I have Adobe Premiere Elements and it will not let me export? It also will not let me login. It says  photoshop.com is temporarily unaivalable and to check my network settings. Error 400. Can anyone help me? I need to export this video as soon as possible.

    You don't say which version of Premiere Elements you're using, but Photoshop.com was discontinued last year, so you won't be able to log into it.
    As for exporting -- it's hard to give you specific information without knowing which version of the software you're using and on what operating system but -- which Share or Publish & Share option are you using and what is happening when you use it?

  • I have Adobe Premiere Element 7 installed and I use that as to editing my video's. I am having such a hard time trying to lightening a dark video. I tried everything but nothing is working. Please help

    I have Adobe Premiere Element 7 installed and I use that as to editing my video's. I am having such a hard time trying to lightening a dark video. I tried everything but nothing is working. Please help

    saloumehdaghighi
    Premiere Elements 7, on what computer operating system?
    In Premiere Elements 7, there are various effects for lightening a dark video. After applying one of these lighting effects, have you been editing these applied effects in Edit Effects/Properties Palette after you apply them?
    Video Effects
    Adjust - Brightness and Contrast, Auto Levels....
    Image Control  Panel that is a default Properties Palette panel along with Motion and Opacity....for Brightness, Contrast, Hue, and Saturation.
    ATR

  • Having trouble downloading and installing Premiere Elements 10 from my account.

    Having trouble downloading and installing Premiere Elements 10 from my account.

    Hi Jeff,
    Thanks for your reply.
    Here’s what I downloaded from my account – PremiereElements_10LS_15_win64
    I do get an error message when I double click to install:
    “The file archive part of Adobe Premiere Elements 10 is missing.
    You need all parts in the same folder in order to extract Adobe Premiere Elements 10.
    Please download all parts”.
    When on the Adobe site there are many choices which is confusing.
    Please direct me to the correct one….
    I’m running Windows 8.1
    Thank you George

  • Re installing Premiere Elements 9. I have Serial number but no access to software cd.

    Re installing Premiere Elements 9. I have Serial number but no access to software cd.\
    fDoes anyone know how to go about this. Its so difficult to download old software with all of adobe's promotion of its newer stuff.

    Idcilienti2 you can download the installation files for Premiere Elements 9 at http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml.  Please make sure to complete the Very Important Instructions prior to scrolling down the page and clicking on the download links.

  • I have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

    i have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

    i have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

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