I have instauled elements 12 from a disc when starting the program I got error 16 help please

I have just instauled elements 12 from a disc, when I opened the programe it told me there was an error 16 and I should uninstal then re-instal and try agan.  I have followed these instruction and I am still getting error 16 after the second time of instalation.  Could please advise as what I need to do to get the programe to work

if you mean exit code 16, you'll need to check your install log files, http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

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