I have just bought a new iPhone and gave my old one to my Mum. My problem is that even with a new SIM and phone number I seem to be getting her messages as well as mine on my thread. They are also being recorded as both sent and received so she must be pa

I have just bought a new iPhone and gave my old one to my Mum. My problem is that even with a new SIM and phone number I seem to be getting her messages as well as mine on my thread. They are also being recorded as both sent and received so she must be paying twice for each SMS sent. Help please

Wipe iPhone/iPad/iPod touch clean
There are a few steps to do:
Switch off iMessage in Settings > Messages
Switch off FaceTime in Settings > FaceTime (iPod touch 4th Generation or later, iPhone 4 or later and iPad 2 or later)
Delete iCloud in Settings > iCloud > Delete Account
Finally Settings > General > Reset > Erase All Content and Settings.
Un-register your device: https://supportprofile.apple.com
Now you can sell/give.
Now, you should get her a new Apple ID to sign in the options above.

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HT201269 I recently aquired a new iphone 4s because my old one broke. I backed it up on my itunes but now it wont give me the option of using the phone, it just says connect to itunes. I have synced it several times now and dont know what to do, please he

I recently aquired a new iphone 4s because my old one broke. I backed it up on my itunes but now it wont give me the option of using the phone, it just says connect to itunes. I have synced it several times now and dont know what to do, please help me!!

I recently created a new apple ID
Bad idea.
Content bought with an Apple ID is forever associated with that Apple ID. Apple will not transfer content from one Apple ID to another and Apple will not merge Apple IDs. Unless you are prepared to forfeit all the previously purchased content and buy it all again with the new Apple ID, you will need to maintain the old ID to update and redownload your content.

I have just bought an iPod Nano to replace my previous one which died,when I open my iTunes it does not show the new iPod, and refuses to allow me to sync my existing library, the new iPod does not show in my computer only on devices, any suggestions ?

Question: I have just bought an iPod Nano to replace my previous one which "died" My computer does not recognize the new iPod and only shows it in devices and printers. I cannot sync my existing iTunes to the new iPod, there is no way I can do it. Any help please?

Hey there longislandmacca,
It sounds like your iPod is not recognized in either Explorer, or in iTunes on your PC. That can be frustrating, expecially when its a new device. I recommend you use the following article to help resolve that issue named:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thank you for using Apple Support Communities.
Cheers,
Sterling

I have one iPhone 4s, one iPad 2 and wife's iPhone 4s. yesterday I have updated all with ISO 8 under one apple id, now my problem is that in same WiFi when Any of phone receive phone all the three gazettes ring simultaneously . how to resolve this.

I have one iPhone 4s, one iPad 2 and wife's iPhone 4s. yesterday I have updated all with ISO 8 under one apple id, now my problem is that in same WiFi when Any of phone receive phone all the three gazettes ring simultaneously . how to resolve this.
regards
rbv

Tell your wife to get her own Apple ID. If you do not want continuity/handoff to work with calls, on both devicesgo to Settings==>>FaceTime==>> Turn OFF iPhone cellular calls.

I HAVE JUST BOUGHT a MacBook air. The earphone output doesn't work. I read somewhere that you have to make a choice with internal speakers. How?

I have just bought my first Mac a MacBook Air 11 ". Thwe external output doesn't work . Do I have to make a choice between internal and external speakers? If so, How?

Go to System Preferences -> Sound -> Output.

I have just bought a used iPhone 3GS How can this problem be fixed?

I have hanged in settings iCloud to my Apple ID details and password. When I try to access and download apps my phone automatically reverts back the the old owners Apple ID. I'm blocked out! How can this be fixed? Thank you.

This can't happen unless there are apps on the iPhone that were downloaded by the previous owner's iTunes account.
You need to restore the iPhone as a new iPhone and start from there.

New iPhone - want to use old one as Touch

Just picked up the 4 today, now I want to use the iPhone 3G as a Touch. Can I have the same apps on the "3G Touch" as well as the iPhone 4 from the same iTunes account? Or does the "3G Touch" need its own iTunes account and order the apps all over again?
Thanks

I did the same thing. Just use a different name for the old phone. I changed mine to itouch as a name.
I also took out the sim card.
It syncs all apps, music, books, etc just as it always did. The only difference is that it can't make or receive phone calls.
My granddaughter calls it her itouch since I have a lot of games on it especially for her.

I changed my Appleid online yesterday because the old one was based on an email address that is no longer active. My phone still shows the old Appleid and will not let me access APP store etc. How can I get the phone to accept the new ID?

I channged my Appleid at appleid.com and now the phone stills shows my old id and will not let apps that require id/password prompts work.

Just scroll to the bottom of the screen in the store, log out and then login with the new ID.
As long as you changed it from the manage account option at https://appleid.apple.com/ (ie. replaced the primary email address with a new one), then all your old purchases should be fine.

If i bought an unlocked iphone 5s in the us would i be able to use it in portugal with a vodafone sim card?

i want to buy the iphone 5s and i just want to make sure i can use it in portugal with my vodafone sim card

The LTE/4G bands will be different, the warranty is only valid in the country of purchase (Apple will not accept shipment from outside the country) and by the time you pay the taxes and import duties it may end up costing the same as in Portugal.

People not getting error message when sending to a group larger than they are alowed to.

Hi everyone,
I'm administrating a hosted exchange environment where we limit the mailboxes to 50 recipients per sent mail as can be seen here:
However, if someone tries to send a message that has more recipients than the number specified in the restriction, they don't get an error message from the server informing them that they exceeded the allowed number of recipents nor do they get an NDR message
informing them that the recipient didn't recieve the message - is there a way to make sure they get either of the two?

Hi ,
In your case , If the recipient count is more than 50 recipients then the sender will be getting the reply from Microsoft exchange recipient saying that "Remote Server returned '550 5.5.3 RESOLVER.ADR.RecipLimit; too many recipients".
But in your case you didn't get that message .so there are only two ways to find that.
1.Please do the message tracking with the sender as Microsoft exchange recipient and the recipient as the sender address .So that we came to know whether that generated email has been delivered to the sender's mailbox.
2.In case if the track shows that the NDR was delivered then the final option is to check the is there any rules on the mailbox is removing such kind of messages or else it would be moved to some other folders in the mailbox.
3.Another option is to ensure that those NDR messages are not blocked up by the third parties agents installed on the transport servers ?
4.Please check those NDR emails in junk mails folder too. By default exchange will not move those NDR emails to junk folder.
5.Moreover please tell me is this issue is happening for all the mailboxes or else in only one mailbox ?
6.Then tell me that the sent mail with more than 50 recipients got delivered to the recipients ?
7.Have you tried your testings in owa ?
8.Have you reset the recipient restriction on the senders mailbox and give it again for testing ?
Note : Below is the command to find out the Microsoft exchange recipient address
Get-OrganizationConfig | fl *MicrosoftExchangeRecipientPrimarySmtpAddress*
Thanks & Regards S.Nithyanandham

Got new iphone, didnt back up old one. want to get old stuff? possible?!?

I cracked my screen on my old Iphone. called to get it fixed and they said send it out and be a week until i got a new one. didnt think to back it up or anything, wasnt told to back it up.... anyways i want to get my old stuff from my itunes account on my new phone and isnt working out so great. i know due to piracy issues they make it impossible to just hook up any device to an account for all to have. but its mine and can prove it but dont want to waste all the time and energy not to mention the money one apps and music. any advice would be much appreciated???

As long as the apps are still available in the store, and you use the same iTunes account as you originally used to buy them, then you should be able to re-download them for free, and depending upon which country that you are in you might also be able to re-download your iTunes music purchases : re-downloading.

I upgraded my Mac from OSX 10.5.8 to Snow Leopard and then to Mountain Lion 10.8.2. I did have Microsoft Office for Mac 2004 in my applications and now get a message "can't open Office because Power PC applications are no longer supported."

I just upgraded my MAC from OSX 10.5.8 to Snow Leopard and then to Mountain Lion 10.8.2. When I try to access my Microsoft Office for MAC (2004 edition) files I am getting a message "can't open Office because Power PC applications are no longer supported. How can I access all of my save Word documents? I just want to be able to retrieve all of my documents that were in Microsoft Office for Mac (2004). If I purchase the newest version of MS office for Mac from Apple will I be able to retrieve my old documents?

Use any number of free alternatives to your nearly decade old version of MS Office.
Consider
LibreOffice (donation-supported)
NeoOffice (free)
OpenOffice (free)
In addition to the above I also recommend Apple's Pages ($19.99). I use OpenOffice and Pages and have been completely Microsoft - free for years. Life is better without Microsoft.

How do I compare the speed of my new MacBook Pro to my old one?

I recently purchased a new MacBook Pro (2.6 Ghz Intel Core i7, 8 GB 1600 Mhz DDR3) and gave my old one to my daughter. I used Time Machine to basically produce an exact copy of the old machine; however, in the six weeks I've been using it, I don't seem to see any improvements in speed eg programmes which took several seconds to open still take several seconds to open (I know - learn to be a bit more patient!).
Is there a simple way of comparing two machines? Are there any ways the general public can "benchmark" different computers to allow a direct comparison?

Drewsey_woosey wrote:
I recently purchased a new MacBook Pro (2.6 Ghz Intel Core i7, 8 GB 1600 Mhz DDR3) and gave my old one to my daughter. I used Time Machine to basically produce an exact copy of the old machine; however, in the six weeks I've been using it, I don't seem to see any improvements in speed eg programmes which took several seconds to open still take several seconds to open (I know - learn to be a bit more patient!).
Is there a simple way of comparing two machines? Are there any ways the general public can "benchmark" different computers to allow a direct comparison?
You might have gotten a newer machine, which is surely faster performing on the hardware side if you run GeekBench, XBench and other tests for CPU, Graphics and UI responses.
However some hardware speeds haven't changed too much, like hard drives which Apple places pokey 5,400 RPM drives in their laptop because it's more stable and takes less power.
Apple likes to add features to OS X to sell more hardware, this "bloat" tends to eat away at the hardware performance you do get when you buy a new machine.
Apple very well can make the UI feel more snappy, however they put speed limits in as they want people to be able to recognize something is happening.
Another factor is you restored from TimeMachine, which doesn't really optimize the hard drive when it restores back.
Another factor is a lot of hard drives come from the factor with bad sectors, which takes time for the drive to discover and map off, this affects read performance.
Another factor is perhaps you bought a 13" MBP, with no dedicated graphics card, so it's running on the Intel CPU 4000 graphics which is greatly inferior to the higher end 15" dedicated graphics.
Another factor is when you restored from TimeMachine your personal data pushed past the 50% mark on your boot hard drive, these sectors and tracks on the hard drive are shorter and further inwards thus it takes longer for the read heads to get data from them.
I don't have to recommned any program for you to test your new hardware against the old one, I know your new machine is probablly faster.
What I suspect has occured is your machine either doesn't have a dedicated video card (a 13", cant' help about that)
or that your running 10.7 (you CAN upgrade to 10.8 which reports are it's a bit snappier)
Does your Mac qualify for free 10.8 upgrade?
I suspect you dont't have a SSD or else you wouldn't be complaining, so that leaves a boot hard drive over 50% filled and/or a deoptimized TimeMachine restore.
What you can do is get a blank, powered external drive and a copy of Carbon Copy Cloner
1: Reduce the content of your boot drive user data so Acitivty Monitor > Disk Usage is below 50% (never more than 80% filled) reboot to see the changes.
2: Use CCC to clone the Macintosh HD partition to the external drive, hold the option key down while booting and boot off the clone drive.
3: Use Disk Utility (on the clone) to select your Macintosh HD partiton on the internal drive, use the Erase > Secure Erase middle selection and wait, this will "zero" the drive and ehen it checks, will map off any bad or failing sectors.
4: When that's completed (takes a few hours) then use CCC to clone the clone back onto the Macintosh HD partition.
5: Reboot and Disk Utility > Repair permissions on both drives, use OnyX from MacUpdate.com to run all the maintainence and cleaning aspects and reboot.
For the OnyX routine, see #12 here: Step by Step to fix your Mac
What you should wind up with is a as snappy machine as possible, your Applications will be written to the "hot band" which is the fastest portion of the hard drive, hopefully any bad sectors which take longer to read from will be eliminated.
If you want to make hardware changes, I recommned getting a Solid State Drive for faster speed, however they can't be securely erased and Filevault has been cracked so that's no protection.
http://eshop.macsales.com/installvideos/
FYI I have a pokey 5,400 RPM drive, butI used the optimization techniques above and it's dam well snappy. I also run 10.6.8 on a Early 2011, which is the last machines that can run 10.6., so because the OS is less bloated I get more UI response.
Other factos I have, I have a 25 Mb/p download Internet speed and a 5Ghz WPA2(AES) ruoter with no leachers or other users. I use Firefox with the broadband tweaks which is even faster than Safari which is the fasest browser on Macs. My web pages lad in about 1-2 seconds onaverage.

I have just bought an iphone 5c and have multiple devices on itunes and want to select a specific iphone to sync the new phone data to how do i do it can anyone help in laymens terms.

I have just bought an iphone 5 c and need to back up from itunes my old iphone 3 but the family has other iphones on itunes how do i select the right iphone to back it up from

Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha
And See Here...
How to Use Multiple iDevices with One Computer
sheree206 wrote:
I have just bought an iphone 5 c and need to back up from itunes my old iphone 3
Old Phone to New Phone > http://support.apple.com/kb/HT2109

I have just bought a new iphone 4 as an upgrade to my iphone 3GS. How can I transfer all my apps and data to the new iphone 4 and keep facetime etc on the new iphone 4. If I do a restore of the iphone 3GS I only get the 3GS apps (i.e. no facetime)

I have just bought a new iphone 4 as an upgrade to my iphone 3GS. How can I transfer all my apps including saved levels in games etc. and data and folders to the new iphone 4 and keep facetime etc on the new iphone 4. When I have done this for someone else they got all their data etc but lost the Face Time App and teh iphone 4 looked like the iphone 3 screen.

There is no FaceTime app for the iphone, FaceTime is built into the iOS. Follow the directions here:
http://support.apple.com/kb/HT2109

I have just bought a new iPhone and gave my old one to my Mum. My problem is that even with a new SIM and phone number I seem to be getting her messages as well as mine on my thread. They are also being recorded as both sent and received so she must be pa

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