I have just bought and installed adobe acrobat pro and got the serial number too, why do you ask for
I have just bought and installed adobe acroba
t pro and got the serial number, but now the system k
eep asking me for an old serial number from my former version.
During the years I have reached vesion 9, but I don't have any old serial number.
What to be done?
you got a discount because you bought an upgrade version. it needs proof that you own a previous version. more info can be had if you post in the correct acrobat forum. this forum is for questions and comments about the workings (or not as the case may be) of the forums themselves.
http://forums.adobe.com/community/acrobat
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I have just bought a new Mac book pro and I want to transfer my iTunes (including music, photos and apps on my iPod touch) from my old windows computer to the Mac... any tips? Is this possible?
(iPod touch 4, Mac Book Pro (osx lion))In Addition to the post by ds store...
You may find these Links helpful...
Move iTunes Library from PC to MAC
http://www.macworld.com/article/146958/2010/03/move_itunes_windows_mac.html
Download Past Purchases
http://support.apple.com/kb/HT2519
Also see this Excellent Link by Pondini on Transferring Old to New...
http://web.me.com/pondini/AppleTips/Setup.html -
I have an Adobe Acrobat Pro subscription without a serial number. In a needed reformatting of my hard drive, Adobe Acrobat was removed. How do I get access to my Adobe program again?
Hi,
Go to http://www.adobe.com and sign-in with you Adobe ID ( on which you purchased the subscription).
Then, on right hand side panel, click on 'Desktop' under Apps section. And then location Acrobat XI Pro and download it.
Regards,
Anoop -
i purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!
Yes, I have a TLP license, so which kind of upgrade should I buy?
I'm an Italian user and I would prefer to contact support by web chat but I can't find it in the website, please can you help me? Thank you, I'm desperate! -
I have Acrobat Pro 9 with the serial number. How do I stop the error that will not allow this?
I have lost my hard drive three times and now my Acrobat Pro 9 will not activate with my serial number because it was an upgrade and the error wants the serial number from the previous version. I do not have this information. Please advise, I only have 6 days left before I am locked out. Thanks.
Hi,
Please contact Customer Care at 8008336687 and they would be able to unlock the serial number for you.
Since you said you owned a previous version and you lost the serial number, you can log on to your Adobe account online and check for purchased softwares.
Else if the software was registered the support agent would be able to retrieve that information with the email used to register the software.
Regards,
Ravi. -
The people I have talked to both online and via telephone seem unable to help me find out how to find a serial number so I can do my work. I spent five hours yesterday after buying Adobe XI Pro, trying to get the program to work because I can't find the serial number. Why? I feel that I am losing my mind!
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial -
Errors Opening and Installing Adobe Acrobat Pro
Originally mine was a single problem with the following error after attempting to open Adobe Acrobat Pro 7.0, "An error has been detected with a required application library and the product cannot continue. Please reinstall the application."
Now after reading the Adobe Community Forum article which recommended a complete uninstall of my Adobe Acrobat Pro 7 using this tool 'acrobat_ittools_cleaner_p1_040612' I have an additional problem with the following error,
"Error 1310.Error writing to file: C:\Program Files(x86)\Adobe\Acrobat 7.02\ActiveX\AcroPDF.dll
Verify that you have access to tha directory."
Whereas previously I was able to reinstall the program successfully after an 'uninstall', now I encounter this error and cannot remedy it.
Please note that I have performed all of the solutions offered in this url: http://helpx.adobe.com/creative-suite/kb/error-1310-error-writing-file.html#main_Vista to no avail. The problem persists.
Therefore, my hope is that after having used the tool 'acrobat_ittools_cleaner_p1_040612' and then successfully reinstalling Adobe Acrobat 7.0 Professional, I will find that the original problem has also been fixed.
Again, the original problem was this error:
"An error has been detected with a required application library and the product cannot continue. Please reinstall the application."
And the additional problem which came about after having used the tool is this:
"Error 1310.Error writing to file: C:\Program Files(x86)\Adobe\Acrobat 7.02\ActiveX\AcroPDF.dll
Verify that you have access to tha directory."
Has anyone ever encountered either or both of these issues? If so, please share your experience and what you did to fix the problem(s).
Thank you,
-Dan SacapanoOkay I have a issue when I am working on a adobe acrobatXI standard file i get a error message
what is going on??
Problem signature:
Problem Event Name: BEX
Application Name: Acrobat.exe
Application Version: 11.0.0.379
Application Timestamp: 505fd1ce
Fault Module Name: StackHash_1d32
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: dfe2202f
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 1d32
Additional Information 2: 1d32409995138d855a2b9bb446ccc159
Additional Information 3: 591c
Additional Information 4: 591c8f267d7c87f1375dd28c7ce78903
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt -
why I can only install adobe photoshop elements 12 but not able to install adobe premiere elements 12 with the same serial number to my macbook?
Photoshop ElementsPSE and PRE have different serial numbers. If you bought both programs you should have two separate serial numbers.
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Hiya, so I've got this old MacBook Pro and need to wipe the admin user but have no password to work with. Can anyone tell me the easiest way to get rid of her and set myself up please? Thanks.
You will need the original Tiger installation disks. Insert the install disk, open Disk Utility from the UTILITIES menu, erase the HDD and inatall the OSX. That will create your own Apple ID. The second option is to use a retail Leopard or Snow Leopard disk instead, but they do not come with all of the applications.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Ciao. -
I cannot install Adobe Acrobat pro on my mac running Yosemite. Why?
I was able to install Acrobat Reader, but when I tried to upgrade to Acrobat Pro on my mac, the Acrobat intaller just hangs there indefinitely. I am running Yosemite. What is the deal?
Hi kctfsu,
We would require the install logs to analyse the failue cause.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ install.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Regards,
Rave -
I have had a problem downloading and installing Adobe Acrobat Pro XI
this is in Creative cloud app Lightroom photoshop premiew etc all working fine
the message is
"installation failed
Errors encountered during installation.(7)"
here is the code from the more information section
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Error 1935.An error occurred during the installation of assembly component {76C3F0F6-9B9D-35DA-81C6-CA8A88CC93CA}. HRESULT: 0x800736FD.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1935.An error occurred during the installation of assembly component {76C3F0F6-9B9D-35DA-81C6-CA8A88CC93CA}. HRESULT: 0x800736FD.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603Hi DrSirRambo,
Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-1935-assembly-component-microsoft.html
Regards,
Rave -
Acrobat pro won't take serial number
Bought a new computer. Technical service moved my programs over to new computer. Now Acrobat 9 Pro says my serial number is invalid.
I entered the serial number which is on my account at adobe and it tells me it's not good.
Anyone know how to fix this?Hi ,
Could you please tell what OS do you work on ?
As your Acrobat is not accepting the serial number , I would recommend you to refer the following documents once and see if that fixes the issue for you .
Though these links are related to Creative Suite ,however you could go through them once and try the mentioned steps .
https://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
Error "The serial number is not valid for this product" | Creative Suite
The second possible solution is to connect with Adobe support if the above methods does not work .
Here is the link to connect with them .
http://helpx.adobe.com/x-productkb/global/service1.html
Please click on the Blue"Still Need Help" button to connect with one of the executives of the support team .
Regards
Sukrit Dhingra -
I just bought a new Mac Book Pro and did a migration of the content of the old laptop (also a Mac Book Pro) to the new one. Now I cannot start Photoshop CS6. When I am starting it I have a window "Adobe photoshop CS6 extended" opening requesting a connexion. When I am entering my password for the connexion the software crashes. How can I fix the problem?
Migrating, transferring or copying is DEMANDING trouble, not just asking for it.
Always install from scratch, from the original media, -
I purchased Adobe Acrobat Pro and have tried to install it now three times and it just will not even start to install? Any ideas?
Can you describe exactly the steps and behavior that you are experiencing? There really isn't enough detail in your description to assist you.
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I have been unable to download adobe acrobat pro, which I purchased on a month to month basis almost exactly 1 year ago, since I purchased it. I just received a renewal email and it had a link to download the program and for the first time when I clicked on the link it actually sent me to a page that had the icon to download now. I clicked on that, but when I went to open the file and start downloading after about 3 minutes into downloading it says an error had occurred. Can anyone help me?
I am a little worried. If you are an existing subscriber why would Adobe need you to download... I wonder if the message is a fake.
I'm not clear, if you've had it for a year, whether you need to download, or you are just following the email?
This page with the icon to download now. Was it a page on adobe.com ?
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