I have just purchased the new Canon 7D II. I am using CS6 and Lightroom 5.0, neither of which can open the RAW files although I see from the list of supported cameras that the 7D II is covered. I have updated both CS6 and LR so that is not the problem.

I have just purchased the new Canon 7D II. I am using CS6 and Lightroom 5.0, neither of which can open the RAW files although I see from the list of supported cameras that the 7D II is covered. I have updated both CS6 and LR so that is not the problem. Not sure what to do next.

It has been indicated that both of those cameras will be supported in the final release of Camera Raw 8.7. But there is no announced release date. There never is. I assume it will be before December 31. But that is only my guess based on the fact that the release candidate expires then.

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I have just purchased a new iMac OS Xlion version 10.7.3 and I'd like to install Windows. I have a disc for XP but the Boot Camp Assistant manual only refers to Windows 7. Please does anyone know if it will it work with XP.?

I have just purchased a new iMac OS Xlion version 10.7.3 and I'd like to install Windows. I have a disc for XP but the Boot Camp Assistant manual only refers to Windows 7. Please does anyone know if it will it work with XP.?

Get a Virtual Macine software program, Parallels, VMware Fusion or VirtualBox, and install XP in a virtual machine.
You can't install XP in a Boot Camp Partition with Lion or Mt Lion, only Win 7.

I just purchase a new desktop computer (Lenovo) operation system window 7 and had and Kaspersky Anti-virus install, however it appear that it does work with firefox version 7. Any advise for me because I'm an strong user of Firefox browser.

Kaspersky URL advisor is incompatable with firefox 7.01
Kaspersky virtual keyboard is incompatable with firefox 7.01

You can turn off compatibility checking, but more and more of the Google Toolbar will not work. Google is no longer supporting the Google Toolbar so you should use the alternatives.
Hi Mark,
See http://kb.mozillazine.org/Using_Google_Toolbar_features_without_toolbars
If you have an aspect that is not covered, indicate what that is; otherwise, expect you to be fully functional within 1-2 weeks.
<br><small>Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.</small>

I must be doing something wrong because none of the Adobe software can open my RAW files.

None of the adobe software recognize the RAW files from my Nikon D7100. I had no problems opening raw files from my D5000. I even tried to convert them to DNG but that didn't work either. I have used Lightroom, Photoshop CC, Bridge, Photoshop Elements 13, Photoshop 8. I wasn't able to see my Raw files in windows either until I downloaded NEC codec...and, of course, I can see them in the Nikon software. I have 8 folders of pics taken with the new camera. In the last folder, I can see and work with my RAW files and in one folder, there is one RAW file I can work with. All the rest are blank and won't open. In one folder, Lightroom won't even show the JPEGs. I shoot in RAW + (JPEG) FINE. I've downloaded all the files the same way. I will try to download them again, but not all of them are still on the card. I even tried to convert them to DNG, but if they can't be seen as RAW, they won't convert to DNG. The D7100 has been out for a while, so I can't believe that Adobe wouldn't work for it.

mellyortendahl:
The IMG_6564.CR2 file on dropbox is corrupted in that it is missing most of the raw data which is why PS and LR cannot open it. For this specific file, at least, the camera-embedded-jpg preview is intact and can be extracted, so while not as good as the raw file, it is better than nothing.
Here is what IrfanView shows for the raw image:
Here is the camera-embedded jpg-preview as show in Windows Photo Viewer:
I was able to extract the camera-embedded jpg preview using EXIF Tool, with the following command:
exiftool -b -PreviewImage -w _preview.jpg -ext cr2 -r ./.
where ./.means the current folder in the CMD window. If the images were in a different folder, for example C:\Pictures, then the last part of the command would be -r C\Pictures
This created a IMG_6564_preview.jpg from the original IMG_6564.CR2 file.
The next step is to copy all the metadata over from the CR2 to its corresponding preview.jpg file:
exiftool -tagsfromfile %d%-.8f.cr2 -all:all -r -overwrite_original -ext jpg ./.
You can read about these two commands, here:http://ninedegreesbelow.com/photography/exiftool-commands.html#extract
ExifTool can be downloaded from the Windows Executable box near the top of the page at the following website, and once you download the extiftool-whatever.zip then extract exfitool(-k).exe then rename exiftool(-k).exe to exiftool.exe and copy it to the folder where your CR2 files reside then run the two commands, above to extract all the embedded previews:
ExifTool by Phil Harvey
Finally, it would be wise to determine why the files are corrupted. Usually it is the memory card, itself, that is going bad. Are all the images bad or just one here and there?

Cannot open SRaw files from my Canon 40D can open Large Raw files

Hello,
I use Windows XP. I have Adobe Photoshop CS3 Extended. I use Canon 40D. I have run updates in Photoshop and all is updated (I have ACR 4.2). Camera raw only appears once when I look at About Plug-In. I am not able to open the small raw files, but I am able to open the large ones with Camera Raw in Photoshop.
Has anyone else experienced this? Can anyone help?
Thanks! Linda

Jeff,
I also put a level of responsibility on Canon
"Please be sure to place _ALL_ of the responsibility on Canon...it's THIER firmware. "
FWIW, I did lace into Canon Tech support today about two major pieces, first the lack of any information regarding the update. Spoke to a supervisor. He claimed that being only out there a week was not enough time for them to get informed. I reminded him that he should probably add another week to that allowing build time to get the cameras loaded with the new FW and out to distributors, and that 2 weeks was more than enough time for them to hear something. With regard to the "responsibility of the RAW software company to be code to new cameras" I reminded him Adobe already had and it was working fine with the 40D and that their "point release" which no one seems to be able to find (except on the cameras) broke what was working. The Saga sadly continues...
Jay S.

I just purchased the new Canon SX60 camera. Despite downloading and installing the latest version of Adobe DNG converter, I receive an error message saying that Photoshop CS4 can't open up/convert raw files (.CR2). This is the same file format as used by

I just purchased the new Canon SX60 camera. Despite downloading and installing the latest version of Adobe DNG converter, I receive an error message saying that Photoshop CS4 can't open up/convert raw files (.CR2). This is the same file format as used by the SX50, with which I never had any problem. Does anyone have a suggestion on how to fix this problem? Thanks.

Camera Raw plug-in | Supported cameras I do not see that SX60 as supported. Just how new is the SX60 when was it announces. Its support is not even listed in ACR 8.7 RC

I have photoshop CS4 with the newest update. I'm a photographer and just purchased the new canon 7d mk II. Today, I shot some photos on raw but am unable to pull them up in photoshop. A window pops up saying "photoshop cannot recognize this type of file.

I have photoshop CS4 with the newest update. I'm a photographer and just purchased the new canon 7d mk II. Today, I shot some photos on raw but am unable to pull them up in photoshop. A window pops up saying "photoshop cannot recognize this type of file. The thumbnails are white with a blue and white CR2 on them. Please help.

Adobe Camera Raw 5.7 is the latest for Photoshop CS4 Adobe - Photoshop : For Windows
The problem is that your new camera is supported by ACR 8.7 and only Photoshop CS6 and up supports this version.
So if you do not want to buy CS6 or subscribe to the $10/month Photography Program, you have to convert the CR2 files to DNG to work on them. Your original CR2s are untouched in the process, you just can't directly edit them in CS4, only the DNGs.
Maybe Canon offers editing software for their CR2s, but CS4 is not going to be updated and there is no way around that.
It's not what you want to hear, but that's the situation so far.
Maybe Elements or Lightroom has updated raw support for your camera, so I encourage you to visit those forums and ask.
Gene

I have a canon 70d and just purchased elements 12. It will not open a raw file for me. I have been advised to download the latest version of camera raw, i have done this and it still says my camera is not supported. I really need to open my raw files. Can

i have a canon 70d and just purchased elements 12. It will not open a raw file for me. I have been advised to download the latest version of camera raw, i have done this and it still says my camera is not supported. I really need to open my raw files. Can anybody help me.

You'll need to update to at least ACR 8.2 for the 70D to be recognized. The normal way to update PSE12 to the latest CR is to use Help / Updates in the Editor which should update to ACR 8.5.
According to Adobe's website PSE12 shipped with ACR 8.1 and you say it says yours is reported as ACR 8.0.
Are you using PSE 11 and not 12? PSE 11's maximum ACR version is 8.0.

I have just purchased a new desk top. Would like to get my itunes into my new computer. I have downloaded it into my new computer, but how do I get the tunes I have from my other computer into this itunes in my new computer? Thanks

I have just purchased a new desk top. I would like to get my itunes into my new computer. I have downloaded the itunes program. How do I transfer the tunes I have in my itunes account into this computer? I know I have done it before, but can't seem to find how to do it. Thanks.

iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you let iTunes manage your music: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Start iTunes with the option (shift on Windows) key held down and guide it to the new location of the library.

I've just purchased a new 2014 15" MacBookPro to replace my much missed 17" MBP. I got the works: OS 10.9.4, 2.8GHz Intel i7, 16GB memory and a 1 TB SSD, but despite the expense, I still don't have a computer that works... The problem is that every

I've just purchased a new 2014 15" MacBookPro to replace my much missed 17" MBP. I got the works: OS 10.9.4, 2.8GHz Intel i7, 16GB memory and a 1 TB SSD, but despite the expense, I still don't have a computer that works...
The problem is that every time I try to open any program from Office 2011, I immediately get the following window, for example for Word: "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience." This happens each and every time I try to open Word or other Office 2011 component.
Thinking it might be a licensing issue, I purchased and downloaded a new copy of Office 2011 from Amazon and installed it on my new MBP. Same issue once again.
I tried to remove all copies of Office 2011 from the MBP, but the instructions provided by Microsoft required about three page and seventeen steps and the page was somehow corrupted and would not print in its entirety, nor would it e-mail as anything other than a link to the corrupted page. Not trusting my memory, I decided not to try this without adult supervision.
I used Disk Utility to repair Disk Permissions, as described on an existing thread regarding the same problem, but to no avail.
I removed and later replaced the "Microsoft User Data" folder from the Documents folder, but that was no help.
I have copied the short version of the "Microsoft Error Reporting log version: 2.0," below, for those of you with a deeper knowledge of the internal workings, or non-workings of things Mac when crossed with things MS.
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-08-28 03:31:31 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.4.3.140616
Crashed Module Name: CoreFoundation
Crashed Module Version: 855.17
Crashed Module Offset: 0x00018442
Blame Module Name: MicrosoftOleo
Blame Module Version: 14.4.3.140616
Blame Module Offset: 0x000017f3
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Surely others have encountered and solved this same problem, and I'm hoping they can help me do the same. I don't know if this is a known issue or simply a matter of my having bumbled naively through a process far more complex than I was led to believe.

http://www.microsoft.com/mac/support
http://answers.microsoft.com/en-us/mac/forum/macword?auth=1
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/microsoft-wor d-for-mac-2011-will-not-open-error/ecc42616-6f49-40bb-b8f5-e21c711ea359

I just purchased the new ipad. I set up my email and put show 1000 messages. After a few days my email in my inbox disappears. I have gone thought all the settings. Please help.

I just purchased the new ipad. I set up my email and put show 1000 messages. After a few days my email in my inbox disappears. I have gone thought all the settings. Please help.

iPad Mail
http://www.apple.com/support/ipad/mail/
 Cheers, Tom

I have just purchased a new Mac and want to sync my ipod - previous computer was PC - can I recover tunes from the ipod to the Mac?

I have just purchased a new Mac and want to sync my ipod - previous computer was PC - can I recover tunes from the ipod to the Mac?

1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPod but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPod with it.
above covers purchases from the iTunes store. for everything else, check out this post by Zevoneer.

TS3623 I have been using apple TV for a 2+ years now an I just purchased several new TVshows that started in Sept 2013. In the past shows I have not yet watched had a green dot by them, but now this does not exist and i forget which show i have already w

I have been using apple tv for 2+ years and i just purchased several new shows that began in Sept 2013. In the past, episodes I have not yet watched were marked with a green dot, but now that dot is not there.

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

I just purchased a new SSD for my mac and I wanted to do a fresh/clean install on the SSD, like if my Macbook just came out of the box. How do I do that?

I just purchased a new SSD for my mac and I wanted to do a fresh/clean install on the SSD, like if my Macbook just came out of the box. How do I do that?

Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
This will install the version of OS X that originally came with your model if you have a model that supports Internet Recovery - 2010 models and later: Computers that can be upgraded to use OS X Internet Recovery.

Hi everyone, I have just purchased a new iMac 27. Is this device able to support a multiple monitor set-up (additional two screens)? If so what do I need and are there any draw backs?

Hi everyone,
I have just purchased a new iMac 27. Is this device able to support multiple monitor set-up (an additional two screens)? I am not a gamer, so require the set-up for 'office suite' type work and video viewing. if the set-up is possible, what would I need, is it pretty straight forward and are there any draw backs?
Thank you.

I just purchased the same imac. I connected the other displays using a thunderbolt to dvi adapter and it works fine.

I have just purchased the new Canon 7D II. I am using CS6 and Lightroom 5.0, neither of which can open the RAW files although I see from the list of supported cameras that the 7D II is covered. I have updated both CS6 and LR so that is not the problem.

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