I have just received a receipt for an app which I have not purchased, what do I do

I contacted Paypal and then changed my password, only to later have my account hit again taking the remaining balance of a prepaid card I still had on my account. How do I dispute it and get my money returned ?

Go to your account and select purchases.  If listed then there is a link for it where you can contact Apple and let them know. If not listed there should also be a generic link within the store and let them know. Apple's pretty goofs about responding and rectifying quickly.

Similar Messages

  • I just received a receipt for a purchased song on my account and no one in my family purchased it, what do i do

    I just received a receipt for a purchased song on my itunes account and no one in my family purchased this song, what should i do?

    Change your password, contact your credit card company and discuss reimbursement with them, and you can let itunes know that you may have been hacked by clicking "Support" at the top of this page and then click "Contact Us"

  • Ask your question.I have just receive a billing for a download that I do not want.  How do I return it?

    I have just received a billing for a download that I do not want.  How do I return it?

    According to Apple, all sales are final.
    http://support.apple.com/kb/HT3641
    You indicated the app was free so you could not have been charged for it.

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    I was charged for an app that I did not purchase / did not intend to purchase.  It is very expensive and need to have a refund!

    http://www.apple.com/support/contact/

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    I just got a receipt for some thing I have never purchased.  Please help.   It was for Flo Rida???  How do I fix this?  And can u tell me where and when it was purchased?  Thanks, Michael

    Hi,
    See Here to Contact iTunes Customer Service:
    iTunes Customer Service Contact
    http://www.apple.com/support/itunes/contact.html
    Support iTunes
    http://www.apple.com/support/itunes/

  • I haven't received a receipt for an app I purchased

    It has now been 4 days since I purchased a $200 app.  I have not received an email receipt, and really need once since the purchase was made for my employer and I need to submit a receipt to get reimbursed.  Who do I need to contact to get this?  Thanks!

    iTunes Store: See your purchase history and web order numbers

  • I have been randomly billed for buying things in an App which I did not purchase?

    Strangely I noticed a receipt from the itunes store for purchasing something I did not. The app was also downloaded on the same day.

    Contact iTunes Billing:
    Apple - Support - iTunes
    Click: iTunes Store Account & Billing / Billing Inquiries / Email Us

  • Just received a receipt from itunes for omething I did not purchase- was itunes hacked?

    Was itunes hacked? This morning I had a receipt from itunes for a magazine subscription I did not purchase. Anyone else have this problem?

    Is it a valid email from Apple, not a phishing attempt ? You can check the purchase history on your account via you Mac's iTunes via the Store > View Account menu option - there should be a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your account's purchases (the most recent purchase is above the list).
    You can check to see if you have any auto-renewing subscriptions : http://support.apple.com/kb/HT4098

  • I think my account has been compromised. I just got a receipt for $10.69 today that I didn't spend. How do I get my money back?

    I think my account has been compromised. I just got a receipt for $10.69 today that I didn't spend. How do I get my money back?
    I've already submitted my problem to PayPal and they are investigating it. I need to get this reversed and my money back. It's hard enough saving for formula without some ******* buying **** with my information.
    Anyone else have this problem?

    It was a genuine email from iTunes, not a phishing attempt trying to get your account and payment details ?
    Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support (on an iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)
    Phishing and similar emails : Phishing & Other Suspicious Emails
    Phishing emails : Identifying fraudulent "phishing" email - Apple Support
    Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
    If it's a genuine email and it shows on your account's purchase history then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption . And change your account's password e.g. by logging into it via the Store > View Account menu on your computer's iTunes, or via http://appleid.apple.com
    If it is a phishing email then forward it to Apple : [email protected] , and then delete it.

  • I have a problem that I try to turn on the iPad 2, but he was just lighting up, but nothing is displayed. I do not know what happened, but yesterday did not do this. Thank you for your help.

    I have a problem that I try to turn on the iPad 2, but he was just lighting up, but nothing is displayed. I do not know what happened, but yesterday did not do this. Thank you for your help.

    Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • I have just paid for an app but it will not download it just says theres an error try again later ive been trying it for 2 days

    i have just paid for an app but it will not download it just says theres an error try again later ive been trying it for 2 days!!!

    what shall i do now?

  • We have 2 versions of Portuguese in our application. The problem is only for Brazilian Portuguese and the other one is working just fine. Locale for portugese-brazil (pt-BR) is not working

    We have 2 versions of Portuguese in our application. The problem is only for Brazilian Portuguese and the other one is working just fine.
    Locale for portugese-brazil (pt-BR) is not working.

    No. Something else is going on.
    Your son may be hogging all the bandwidth but your wireless network should never simply disappear. Moreover, if your son isn't doing anything the available bandwidth for other devices should remain unaffected.
    I suspect that something is miswired, and from what you describe I suspect that link is between the Extreme and the "other computer".
    The way to accomplish what you propose is
    Modem > Ethernet cable to Extreme's WAN port
    Extreme's LAN ports > wired Ethernet devices.
    There should be nothing but an Ethernet cable linking an Extreme LAN port and any other wired device. If you run out of available LAN ports on the Extreme, you need to by an "Ethernet switch" - they are not expensive, but don't call it a "splitter" or you will only confuse yourself. The switch would be connected to one of the Extreme's LAN ports, and you would connect additional devices to it. You can also use one of your Expresses for that purpose, assuming it is the current generation model with two Ethernet ports.

  • Receipt for an app not purchased

    I have received a receipt and payment notification from the iTunes store for an app that I didn't purchase.

    I received one today for 29.99!! It was after i installed a "FREE" app to my ipad, I know I didn't purchase 100% but I was then charged for an "in app" purchase, of 29.99! The most i have spent is $12 for an app and that was a quality EA game. I couldn't believe my eyes! Not sure what to do now, went to itunes support, but couldn't see what category this would fall under.....any ideas what i should do?

  • No receipt for free apps anymore ?

    Hello,
    I use to receive an email with a receipt when I downloaded an app for free on the App Store for my iPhone. Even if it can be funny at first, I find it interesting to have those receipts. Any information as to why ? Do you continue to receive them ?
    Thanks a lot !

    Been quite a while since I got any email receipts for fee apps.  A better question is why the were ever sent in the first place...

  • HT4060 I just received the 3rd generation and my wall charger does not charge. If I use my Sony docking station it does.  I can't carry my docking station! Please help!!

    I just received the 3rd generation and my wall charger does not charge. If I use my Sony docking station it does.  I can't carry my docking station! Please help!!

    Did you get a charger with the iPad 3?
    Could be the charger or cable. Plug the USB cable into your computer. It may say "Not Charging", however, it is charging slowly and will verify that the cable is good.
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
    Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
    How to Calibrate Your Mac, iPhone, or iPad Battery
    http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
    At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
    Also, if you have a 3rd generation iPad, look at
    Apple: iPad Battery Nothing to Get Charged Up About
    http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
    Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
    http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
    New iPad Takes Much Longer to Charge Than iPad 2
    http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
    Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
    iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
    http://support.apple.com/kb/TS2802
    Extend iPad Battery Life (Look at pjl123 comment)
    https://discussions.apple.com/thread/3921324?tstart=30
    iOS 7 Battery Life Draining Too Fast? It’s Easy to Fix
    http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
    New iPad Slow to Recharge, Barely Charges During Use
    http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
    iPad: Charging the battery
    http://support.apple.com/kb/HT4060
    Best Practices for iPad Battery Charging
    http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
    Tips About Charging for New iPad 3
    http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
    How to Save and Prolong the battery life of your new ipad
    https://discussions.apple.com/thread/4480944?tstart=0
    Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
    http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
    iPhone, iPod, Using the iPad Charger
    http://support.apple.com/kb/HT4327
    Install and use Battery Doctor HD
    http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
    To Extend a Device’s Battery Life, Get to Know It Better
    http://tinyurl.com/b67c7xz
    iPad Battery Replacement
    http://www.apple.com/batteries/replacements.html
    In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
     Cheers, Tom

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