I have Lightroom 4 and a new 70D camera and when I try to important my photos Lightroom says it doesn't recognize my CR2 files. I have downloaded plugin for the camera, but it still doesn't work. Can you help?

I have Lightroom 4 and a new 70D camera and when I try to important my photos Lightroom says it doesn't recognize my CR2 files. Can someone help? I have downloaded 8.3 from Adobe, but still doesn't work?

Lightroom doesn't use the Camera Raw plug-in. All of the Camera Raw technology is part of the Lightroom program. You will either have to upgrade to Lightroom 5 or use the DNG converter to create digital negative copies that can be used with Lightroom 4.

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Downloaded screensaver from Hallmark,but this Screentime media keeps installing but cannot get it to work can you help

Have downloaded Christmas screensaver from Hallmark. This Screentime media has to install and I keep installing but it still won't open, It is in my downloads and when I click on it it says to install and I do 4 times now and I still cannot get it to open. Can anyone help with suggestions. Very frustrating.
Thanks again

The ones I see from > screensavers Hallmark are for Windows OS only.
Maybe try some at > OS X Christmas Screensavers - Google Search

TS1424 Hi, I am getting this message iTunes Help is unavailable because your computer isn't connected to the Internet but I know I am conected can you help me to see why I can not connect to iTunes. This is a HP notebook.

hi, I am trying to update my ipad to the latest version of IOS but first I want to backup my information into itunes but I am getting a message that said that I am not connected. can you please help me?
Thanks.
Marcela
<Email Edited by Host>

Hey marcela5383,
I'd start off your troubleshooting of the issue with the following document:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Sincerely,
Delgadoh

Since I installed ios 6.1 in my iPhone 4, I can't sync it with iTunes. Can annyone help me? I have already reinstalled iTunes and reseted the iPhone, but it still doesn't sync. Thank you.

Since I installed ios 6.1 in my iPhone 4, I can't sync it with iTunes. Can annyone help me? I have already reinstalled iTunes and reseted the iPhone, but it still doesn't sync. Thank you.

Hello Sean,
It sounds like you are constantly needing to restore your phone because it keeps going into recovery mode. Usually putting a device into recovery mode and restoring it can help isolate an issue to your iPhone hardware if an issue persists afterwards. I would try manually putting it into recovery mode and restoring it 1 more time:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
If that does not resolve it the symptoms indicate to me that it is a hardware issue causing this to happen and would seek service for it:
iPhone Repair - Other Repairs
https://www.apple.com/support/iphone/repair/other/
Thank you for using Apple Support Communities.
All the best,
Sterling

I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you

I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you

Make sure all of the videos used in the project that is having that problem are from the same event. If they are from multiple events, move them all into one event.

I keep getting invalid signature when I try to downloand itunes 11.1. I have tried to just do a download and i have tried to change internet options to accept downloads without valid signature. but it still does not work. anyone have suggestions?

I keep getting invalid signature when I try to downloand itunes 11.1. I have tried to just do a download and i have tried to change internet options to accept downloads without valid signature. but it still does not work. anyone have suggestions?

I just tested it (on 10.6.8) and it worked perfectly well, so it may be something on your computer. You could try creating a new user account on your Mac and using that to try downloading. You can then install on that account and it will be available on your normal one.

I have signed up for adobe conversion to microsoft word and i can't get it to work - can you help me

I have signed up for adobe conversion to microsoft word and I can not get it to work - can you help me?

Hi Mike,
I've checked your account. I see that you just purchased the subscription this morning. The order is still pending processing, which is why you haven't yet been able to log in an use your subscription. It can take 24-48 hours for a subscription to process fully. Once it does, you'll be able to log in and convert files.
I apologize for the inconvenience.
Best,
Sara

I clicked update for facebook And now my iPod touch 4th gen won't let me download the Facebook app I've turned it on and off like 5 times and it still won't work can you please help me

I clicked update for facebook And now my iPod touch 4th gen won't let me download the Facebook app I've turned it on and off like 5 times and it still won't work can you please help me

Seems to be an Apple or FB app problem. Nothing you can do but wait for it to be fixed.

I have iCloud successfully set up my Mac and iPhone iPad. Mac will not transfer to my other devices. Other devices transfer successfully. I have checked my iCloud setting on my Mac, but cannot see a problem. Can you help me?

I have iCloud successfully set up my Mac and iPhone iPad. Mac will not transfer to my other devices. Other devices transfer successfully. I have checked my iCloud setting on my Mac, but cannot see a problem. Can you help me?

If you have iTunes 11 on your computer then you can enable the left-hand sidebar on it via option-command-S on a Mac, control-S on a PC - when connected (and if your computer's iTunes is up-to-date) your iPad should then appear on that sidebar under a 'Devices' heading :
If you select the iPad on that sidebar you can then use the Movies tab on the right-hand side of the iTunes screen to select and sync that film to your iPad's Videos app.
Has your iPad been synced to the computer before ? If not then you might find this page for syncing to a new computer useful : https://discussions.apple.com/docs/DOC-3141

I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?

I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?

uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) the install using the installation files. do not migrate adobe programs.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Hi i forgot my code to my ipod touch and will certainly not on it. it is, connect to itunes, I've done it. but will still on. I can get help to get a new code? or remove the code ..?

hi i forgot my code to my ipod touch and will certainly not on it. it is, connect to itunes, I've done it. but will still on. I can get help to get a new code? or remove the code ..?

Place the iPod in Recovery mode and then restore the iPod via iTunes on your computer.

You Tube requires Flash update. Worked for laptop Windows 7 but not PC Windows Vista. Can you help?

You Tube said I needed latest Adobe Flash Player, so uninstalled old version and reinstalled latest version 11.6.602.171 on PC running Windows Vista Home Basic SP2 32-bit OS. My system says it's there, but it still won't work on You Tube - still get same message saying Ineed latest version.
Had same message on my Laptop running Windows 7 and it updated and works fine. I use Internet Explorer 9.
Detailed Problem Description: Problem with downloading latest Adobe Flash update and viewing YouTube. On PC running Windows Vista Home Basic SP2 32-bit OS, You Tube home page red banner at top said I needed to install latest Adobe Flash Player but even after installing, it does not work and will not play most videos in browser and shows black screen with message still asking to download latest version. Seems to be rather random as to which videos it will play and which ones it won't, although there may be some common link (see examples below). I thought it might have been HTML5 problem but I have successfully played HTML5 and Non-HTML videos through Adobe test site (Adobe Flash Player Help/Video Playback Issues) as well as Stage Videos. (Note: Had same You Tube messages when viewing on Laptop running Windows 7 but that updated without problem.)
Ran Adobe Uninstall. Closed all other programs before reinstalling direct from Adobe (rather than You Tube link). No change.
Ran all Adobe troubleshooting suggestions listed at http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_2__Disable_Ac tiveX_Filtering__if_you_are_using_Internet_Explorer_9_.
Removed browsing data and deleted cache, checked that Internet Tools\Safety\Active X filtering was disabled (but in Internet Option\Security, Active X controls are enabled), disabled Hardware Acceleration, restarted computer but no change to You Tube viewing. Re-enabled, but no change. (WOULD LOVE ADVICE FOR FUTURE REFERENCE IF I SHOULD KEEP THIS ENABLED OR DISABLED.)
I have updated graphics drivers for NVIDIA GeForce 9400 GT- although had to do manually as NVIDIA auto system scan said "could not detect your GPU". Noted they said Windows Vista supports up to Direct X 10, but my system is running Direct X 11. Had optional update message for "nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM 1.2, other Hardware NVIDIA GeForce 9400 GT" on both PC & laptop. Laptop downloaded fine. Tried to download on PC but was not successful. Error Code 80070103, possibly because system had already been updated? Current driver version 9.18.13.1407 - "Windows has determined that your current driver software is up to date".
Running Norton 360 but it did not block or indicate any problems with Flash Player download.
Problem URL: http://www.youtube.com/?utm_source=navclient (red banner at top of home page says I still need to download latest Adobe Flash).
Example of specific video that will not play: http://www.youtube.com/watch?v=384IUU43bfQ
Example of specific video that will not play: http://www.youtube.com/watch?v=YgMen4-PI74
Example of video that will play: http://www.youtube.com/watch?v=TGbrFmPBV0Y

Dear Chris,
Thanks for reply. I ran the recommened Adobe uninstall program so assumed it deleted whatever it should have, before installing new version. When it didn't work I followed instructions in Flash Player help page (screen shot below) which said to delete the Roaming App Data/Macromedia/Flash folder and Roaming App Data/Adobe/Flash folder, which I did.
Below are screen shots of C:\windows\system32\macromed\flash files as they currently stand. I have a fuzzy recollection that it was deleted at some point because I think I went searching for it during one troubleshooting session and it couldn't be found (but maybe I'm geting confused with the App Date folders?). Anyway I presume these current files are all post-reinstallation as the dates are all 5 or 6 March (did them before and after midnight). I'm on Australian time - not sure where you are. However, notice install.log date is 21/05/2010 and Flash Player Trust sub-folder is dated 6/09/2008.
When I right click on the screen of both videos that will and won't play, I just get a list of options starting at "Copy video URL" down to "About HTML5". So not sure what you mean when you say "For the videos that do play, when you right click on them what version of Flash Player is reported at the bottom of the context menu?" as I can't see any info like this. Do I click somewhere else?
If you are able to get the info you are after yourself, two videos that will work are:
http://www.youtube.com/watch?v=OLKlTN1JN7w and
http://www.youtube.com/watch?v=TGbrFmPBV0Y
Also, with hardware acceleration enabling or disabling, the only place I can find to do this is through the Adobe Flash Help page http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_2__Disable_Ac tiveX_Filtering__if_you_are_using_Internet_Explorer_9_
and right clicking on the Flash Player info box, going into Settings and checking or unchecking the Enable box. Do you know if there is another setting in my actual computer where I can do this and or there's some other setting I need to change? There doesn't seem to be anything similar when I go through Conrol Panel - Flash Player.
5. Delete all Flash Player browsing data
a.. Click Start > Control Panel.
b.. Double-click Flash Player.
c.. In the Flash Player Setting Manager, click Advanced.
d.. Under Browsing Data and Settings, click Delete All.
6. Remove Flash Player cache
a.. On your computer, select Start > Run. (On Windows 7, click Start and type in Search Programs and Files.)
b.. Type %appdata%\Adobe and click OK.
c.. Delete the Flash Player folder.
d.. Repeat step 1 and type %appdata%\Macromedia.
e.. Delete the Flash Player folder.

I wanted to host my iWeb pages on Dropbox. I followed all the instructions but it still doesn't work.

I guess in October of 2013, Dropbox changed their program so you don't need a public folder to place your files in. I followed the instructions on numerous youtube and google result sites on how to do this. I thought I followed all the instructions but it still doesn't work. I downloaded Dropbox and configured it as instructed. I created a domain at .tk and when I put the URL in my browser, I see that .tk does go to my dropbox index html but it is a blank screen. Can anyone tell me what I'm doing wrong?

I would ask this to dropbox it could be they have blocked the option to avoid being used as free web hotels

How do i enable my Itunes account? When i try to purchase or update it says "Your Apple ID has been disable." I have contacted Apple 3 times and they told me to change my password each time and i told them i tried that, but it didn't work.They didn't help

When i try to purchase or update it says "Your Apple ID has been disabled." I have contacted Apple 3 times and they told me to change my password each time and i told them i tried that, but it didn't work.They said they would try to fix it and they never contacted me after that. I have an ipod touch 2nd generation.

What did itunes support tell you?
If you did everything it says then you contacted them.
From the article you linked:
If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance."

My new iphone 5 is frozen, with the cord to computer symbol on the screen after failing to finish updating to ios 7. iTunes no longer sees the phone. I've tried rebooting the computer, rebooting the iPhone, but iTunes still doesn't see the iPhone.

my new iphone 5 is frozen, with the cord to computer symbol on the screen after failing to finish updating to ios 7. iTunes no longer sees the phone. I've tried rebooting the computer, rebooting the iPhone, but iTunes still doesn't see the iPhone.

If your computer doesn't see the phone when you plug it in, you may have to take it to an Apple Store.

I have Lightroom 4 and a new 70D camera and when I try to important my photos Lightroom says it doesn't recognize my CR2 files. I have downloaded plugin for the camera, but it still doesn't work. Can you help?

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