I have LR5 student on my iMac but need it on my laptop, when I try to install it wont accept the serial number I was given last Feb. Does this mean I can no longer use/install this product?
I have LR5 student on my iMac but need it on my laptop, when I try to install it wont accept the serial number I was given last Feb. Does this mean I can no longer use/install this product?
No, you should be able to use/install LR5. Make sure you are using the correct number. If the problem continues explain the details of what you do and what happens.
You should try contacting Adobe Support thru chat and see if they can resolve this with you. or the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
Similar Messages
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If I cancel my subscription to creative cloud does that mean i can no longer use my adobe products?
That is what rent means... stop paying for your apartment and you can no longer live there
You may still buy CS6 programs or suites for a (larger) one time fee Creative Suite 6 -
I just purchased LR5 online and installed it on my PC. I entered the serial number I was given and it said "this is an upgrade serial number. The serial number from your previous version of LR is also required." Since I just bought it I don't have a previous serial number. What do I enter?
You return the upgrade version since it was purchased in error
Return, cancel, or exchange an Adobe order
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The serial number I was given is "invalid" when I try to install my Lightroom download.
I bought and downloaded Lightroom, but when I try to install it and activate it, I type in the serial number I was given but it says it's "invalid". Help!
Error "The serial number is not valid for this product" | Creative Suite
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I am trying to install Logic studio on my second computer and it wont accept the serial number
I already have Logic Studio on my Macbook with no problems.Now I want to install it on my Imac,but it keeps saying that my serial number is invalid.
The serial number is correct.Does anybody know why this would be happening.First thing to check is that your entering the correct serial number and not say the product code etc, then tripple check the characters are correct like a figure one not a letter i, zero instead of letter O. Stupid I know but it's caught a dullard like me out a number of times!
There should be no reason why it wouldnt work - ive got the same Logic Pro 9 on my macbook and now new iMac.
Hope you get it sorted okay.
Andy -
i am trying to re install my lightroom student addition. I have the serial number and was told to do the trial again and then update to purchase. i am unable to figure out how to do this
Emily5lexi which version of Lightroom are you wishing to install? Also what operating system are you using?
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Installing Photoshop CS4 from original Disk onto my new Macbook Pro. Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep. How do I resolve ?
Tina Hadley did you migrate/transfer your applications over to your new Macintosh? If so this could cause problems with your serial number being recognized. Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder. Once this is done you will also want to run the CC Cleaner Tool. Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
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I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.
Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there. -
I am using a Mac and when I save my files as a jpeg, the files become much smaller, and consequently darker and blurrier. What can I do to fix this? I have tried to figure out how to chat with someone at Adobe, but they certainly don't make it easy to do. At the moment, this program is useless to me. Very depressing....
Hello,
I would like to inform you that not all the browsers and online PDF readers support copying text from a PDF. If you have opened the PDF online, please download PDF file to your computer and then open the file in Adobe Reader.
Please share a screenshot if the issue still persists.
Regards,
Nakul -
Can I install the online version rather than using my dvd? it successfully installed (up to a point) that way, it just wont accept my serial number for some reason. my dvd isnt working properly.
If it gets far enough to reject your serial number, it won't help to download it. It must have installed ok.
What is the message you get (DON'T tell us the serial number!!)?
Does it mention a "qualifying product" by any chance? -
I bought lightroom 5 last december, I install on my old PC. Today I buy a Mac and I try to reinstall my lightroom with the serial number I have. It's said wrong number can I have a new number?
This is a user to user forum so there is no one here to provide you with a new serial number or to reset your serial number.
It is possible that you are trying to activate an installation of the Creative Cloud version of Lightroom. It is not possible to do so with your License Key. You need to uninstall the existing version that you have installed. This will not interfere with your catalog, Preferences or personal files, it will just remove the application.
Then download the perpetual license from the link below. Install and it should accept your license key just fine.
Product updates -
my device has been crushed beyond repair, and I don't think I ever did the backup thing. does this mean I can no longer see any of my stuffs??
thats really 4kd up
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I have a new laptop and want to keepon using Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .
Hi tapanb34358563,
Could you please let me know what error prompts on your screen when you are trying to enter the serial number.
Have you bought subscription for Acrobat, if yes then you might need to sign in at "adobe.com" using your Adobe ID credentials to activate subscription.
Let me know.
Regards,
Anubha -
I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?
Hi,
Have you tried the help documents below:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
In case of any other error message, please specify.
Regards,
Sheena -
My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
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