I have no sound when playing music but ringtones and speak phone works!

I have an iPhone 4s and all of a sudden I cannot hear any sound when playing music or watching tv etc via my phone but I can hear my ringtone and text etc and I can also hear calls if I place them on speakerphone!
I have performed a hard reset and also plugged my phone into iTunes but this still hasn't solved the problem.
Unfortunately my phone has a cracked screen....totally unrelated to the sound problem as everything was working fine after I dropped the phone, however, as I have been informed, this has now invalidated the warranty from apple, even though I am not asking them to fix the screen, just the speaker, therefor I am not entitled to a new phone from apple! Anyway.....if anyone out there can help me in anyway, or can suggest anything that I can try to fix this problem, please, please let me know.
Many thanks in advance.

My headphones work by the way.
Also, when I try to increase, or decrease the volume when playing music or trying to listen to something....even my videos, the buttons on the side do not adjust the volume or attempt to adjust it. I have gone into settings and sound and made sure my phone is not on mute and made sure the setting is checked so that the buttons on the side control the volume! I just don't know what to do!

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Hi
I have the same problem. iPhone 4S with newest update. No sound while playing music (grey volume buttons). No sound for alerts e.g. incoming SMS.
Total reset does not help. Restore from iTunes Backup helps, but sound only available for some minutes (can play music direct form iPhone, without ear-phone)
Issues is still open. All contact cleaned (ear-phone etc.)
Please help.
With kind regards,
Swiss JFK

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You could try either a Backup Restore or a Clean Restore. I usually do a CR with MobileMe as the restore source. Afterwards I reload the music, videos and apps.
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Hi @21coldones ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Stream 13 buzzing sound when playing music. Have you restarted the Notebook without the headphones and external HDMI removed?
Here is a link to resolve headphone and speaker issues in Windows 8. Using the Microsoft troubleshooting tool to be the most helpful.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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i wish it were that simple (mute button)
Everyone I work with is having the same problem, presently Apple's Music Match is not working.
I certainly hope they will be able to fix this as soon as possible.

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Have you checked for an update on the Active X.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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now my phone has in trouble.when I play music ,there is no sound at all,and play vedio or touch any key still.
But when some calls happen,this time the loud speaker give the heavy sound,as it is OK!
I can't setup the volume due to the button on the side of the phones. Of course, it is not in mute sound mode .
finally,I reset and resetup the phones , it still do not work!
I don't what is wrong with it.
sincerely
form CHINA

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What software are you using to convert the videos to iPod format?
If you are using Quicktime Pro, or iTunes to do the conversion... then that is most likely where your problem lies.
Your source video file is probably muxed.
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I have no sound when playing music but ringtones and speak phone works!

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