I have paid for Creative Cloud membership Photographers Plan but only 2gb storage is showing in my apps

Why is only 2gb Storage showing for my Creative Cloud account when I have paid for the Photography plan and should be entitled to 20gb?

The new Creative Cloud Photograph plan and Photoshop Photography Program are two different plans with different entitlements. The Photoshop Photography Program was a limited time offer and the Creative Cloud Photography plan is a permanent offering.
Why are the offerings in Creative Cloud Photography plan different from the Photoshop Photography Program? For example, the new plan has 2 GB of storage when PPP offered 20 GB. Also, the original PPP offering provided users with a Behance pro membership, which CCP does not.
Are you sure you do have the old program? Can you check on your order...

Similar Messages

  • I have paid for creative cloud, photoshop works fine but it will not let me register lightroom

    I have paid for creative cloud, photoshop works fine but it will not let me register Lightroom

    Lightroom must be installed via the Creative Cloud Application.
    It sounds like you have installed a Perpetual Licensed Version or a Trial Version of Lightroom. Uninstall any versions you have installed of Version 5 and then reinstall via the Creative Cloud App.

  • I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

    I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Also,
    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • How do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

    how do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • I HAVE PAID FOR CREATIVE CLOUD YET MY TRIAL HAS EXPIRED

    How the hell can I not use my creative cloud.
    I paid for a year membership and its saying that my trial has expired!
    WHAT TRIAL?

    I cannot tell you how to resolve this, but I can tell you what happened to me since I made the mistake of buying a year's membership.
    Like you, I noticed that despite paying the fee and it leaving my account, I still only had access to the trial versions of the apps. I read around and some people commented that it took some time for the billing team and other teams to co-ordinate information at busy times (though it seemed odd a company of Adobe's size would have this workflow) and as I could still make do with the trial apps, I waited.
    Eventually, with the trial days going down to the low digits, I contacted Adobe "customer support" to ask how I could rectify the problem. They cheerfully told me that I had not purchased a subscription from them, that I was not on their records and with this the implication that my expectation was foolish as I didn't own their product. I supplied some bank information to show I had paid and they had taken money, but I just got the same poorly worded response telling me records had been checked and there was no way I had been charged. The issue was closed and it was clear to me I could not change their mind despite having evidence that clearly indicated Adobe had charged me the exact payment for the service I was asking about.
    As some weeks had gone by I resolved to contact my bank, but the birth of my Daughter in late October meant I forgot to do so. My mistake, I know, but I think understandable. I noticed that in late November another charge was taken from my account (and I checked to see if I could access the apps but I was still being asked to provide a serial number I was never given (or needed if other people are correct on this). I contacted my Bank and asked them to prevent any more charges and also to begin the process of charging back the money for a service I never received. I sent them the correspondence I had with Adobe, in which they said I had never purchased the service, as well as copies of my account to go with the data they had access to. My money was refunded before Christmas, which I was very glad to see. I thought that it would be the end of it for a while and resolved to cancel. However under my account details it still shows I only have a free membership! I cannot cancel something I do not have!
    I have now received a letter from my bank indicating Adobe have contested my charge back, and they have supplied documents that show I have signed up for and paid for the year's service. There is no indication of them acknowledging that despite the fact I never denied signing up, they failed to provide the service I paid for! Just that they want the money back!
    So now I am in a situation where I cannot cancel and will continue to be charged for something that I still cannot access! I will continue to see if I can fight with the aid of my bank, but its a rather distressing that a company can  hold you over a barrel for something you never got, even by their own admission.
    I hope that you get a better resolution than I did.

  • Paid for Creative clouds 09/08/2014, but don't have answer till now. Why?

    Dear Sir/Madam,
    My name is Viktor Ivanov. My case No. 0213711920.
    My Customer ID is 0177368496.
    My order number C0057541121ED.
    I've paid $239.88 as a current student.  On 09/08/2014 Adobe Systems has cashed that money. I've received confirmation email about the positive result of  proof of eligibility 09/06/2014.
    Since that date I don't have any information. So I can't initialize the software.
    Would you please explain what was happened? Or give me a contact phones or e-mails of persons who can answer to my questions?
    I've try to find a customer service phones - but they are hide so deeply... It is not a good practice!
    Thank you
    Viktor Ivanov
    [email protected]
    [email protected]

    Viktor, you must have received the mail of approval of the proof of eligibility & the CC being activated, please check the case portal.
    However after apologizing if you have not got the intimation, the good news is that the subscription is active with 20GB of space.
    You can log in to your account & download, install & activate it or you can use the following link too.
    Creative Cloud Help | Install, update, or uninstall apps
    Hope the issue is resolved, please feel free to post any query.
    Regards
    Rajshree

  • I paid for creative cloude membership when will it be activated?

    I cannot download lightroom because i cannot find it in the cloud desktop app. How do i activate my subscription?

    Hi yumuk,
    Welcome to Adobe Forum,
    Do you have beta(trial version) installed for light room? If yes, then uninstall it completely by checking the preference boxes too.
    Now restart the computer & download & install from the CC desktop App. It should work.
    In case it does not work, contact Adobe support at http://adobe.ly/yxj0t6.
    Regards,
    Rajshree

  • Creative Cloud Membership Photography Plan

    Hi,
    I purchased the Creative Cloud Membership Photography Plan but in my account it's showing as a free membership and both the LR 5 and Photoshop CC is showing as trial. Please advice what steps to take.
    Thank you,
    Breezy

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

    I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

    Try Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?

    I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?

    Annoyed in what way are you unable to access CS4?  Do you need the installation files? Have you misplaced the serial number?  Do you receive an error message?  Also which operating system are you using?

  • This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the for

    This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the forum?  Adobe, I am about to go social with my frustrations!

    No, this is a public forum, as in user-to-user, so you should not share any private information here.  You will need to contact Adobe Support by chat or phone, which is apparently getting harder and harder to do.  Use the link below and choose the Still Need Help? option at the bottom in the blue area - in the section that opens take your pick of chat or phone.
    Contact Customer Care

  • I have renew my Creative cloud membership. I still can login into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!

    I have renew my Creative cloud membership on 20 July 2014. I still can log in into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!  How can I reconstruct the automatic login and have the right days remaining number?

    bridge_system_error,Please try the following steps.
    Delete the opm.db file from the following location based on your operating system.
    <user account> is your user-specific folder Mac OS:
    Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
    Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
    Windows:
    C:\Users\<user account>\AppData\Local\Adobe\OOBE folder
    Note: The AppData folder is hidden by default. Follow these instructions to unhide it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
    (if you get error while renaming it, use the Task Manager for Windows and Activity Monitor for Mac to end all Adobe Processes.)
    Launch the Creative Cloud app again for the Start Menu (Windows) or Applications Folder (Mac OS).
    Launch the Adobe Photoshop CC and click 'Not my Adobe ID' in the Sign in window and sign in using the Adobe ID and password that was used to purchase the subscription.

  • Have paid for adobe cloud but now it is say start your trial

    have paid for adobe cloud but now it is say start your trial

    There are no billing issue, I have got it confirmed.
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
    http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
    If you do not have Photoshop, then try the solution that others have mentioned previously:
    Open the Adobe Application Manager (AAM).
    If applicable, let AAM complete any automatic updates and restart itself.
    Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
    Open a CS6 application (e.g. InDesign CS6).
    If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
    Refer to: Re: Top Ten Questions About Creative Cloud
    creative cloud software says my free trial has expired, but I have a paid subscription
    Regards
    Rajshree

  • I just have dowload the creative cloud on my PC, but I cannot connect with my ID each time I try it says you have been disconnected! why?

    I just have dowloaded the creative cloud on my PC, but I cannot connect me with my ID each time I try it says you have been disconnected! why?

    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    OR
    Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • I have downloaded the trial version of photoshop but cannot initiate it on my computer. I have an icon creative cloud on my desktop but no photoshop icon can anybody help me

    I have downloaded the trial version of photoshop but cannot initiate it on my computer. I have an icon creative cloud on my desktop but no photoshop icon can anybody help me

    Rave  created the discussion
    "I have downloaded the trial version of photoshop but cannot initiate it
    on my computer. I have an icon creative cloud on my desktop but no
    photoshop icon can anybody help me"
    To view the discussion, visit:
    https://forums.adobe.com/message/6770541#6770541
    >

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