I have paid for creative cloud, photoshop works fine but it will not let me register lightroom

I have paid for creative cloud, photoshop works fine but it will not let me register Lightroom

Lightroom must be installed via the Creative Cloud Application.
It sounds like you have installed a Perpetual Licensed Version or a Trial Version of Lightroom. Uninstall any versions you have installed of Version 5 and then reinstall via the Creative Cloud App.

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I have paid for Creative Cloud membership Photographers Plan but only 2gb storage is showing in my apps

Why is only 2gb Storage showing for my Creative Cloud account when I have paid for the Photography plan and should be entitled to 20gb?

The new Creative Cloud Photograph plan and Photoshop Photography Program are two different plans with different entitlements. The Photoshop Photography Program was a limited time offer and the Creative Cloud Photography plan is a permanent offering.
Why are the offerings in Creative Cloud Photography plan different from the Photoshop Photography Program? For example, the new plan has 2 GB of storage when PPP offered 20 GB. Also, the original PPP offering provided users with a Behance pro membership, which CCP does not.
Are you sure you do have the old program? Can you check on your order...

I have paid for Adobe Acrobat XI Pro OCR but it will not recognise a letter in the serial number for me to update my adobe account and any of the programs I have tried using to convert a PDF file on a Mac to a word doc it is converting file with funny sym

I have been supplied info in an email to copy and paste for a new product purchase "Adobe Acrobat XI Pro OCR" but am unsure how and where to copy and paste to. There is also a link below the serial number. I have tried entering serial number into my Adobe ID but it is not recognising one of the letters in the 24 Digit serial number??? Also I have tried other products previously downloaded to convert a 7 page PDF file on my Mac and convert it to a Word doc but everything I have tried is converting the file to display some text correctly but also displays random symbols and fonts in place of the handwritten info filled in on the form... also getting blank pages included instead of the info??? Would appreciate some help... I am older generation and not always tech savvy, and it is doing my head in haha.

Hi Jock,
I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara

I downloaded InDesign from the Creative Cloud and deleted it, but it will not let me redownload it.

I need to redownload it, but how?

I am not sure if this applies but you haven't provided much info to go on...
CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Also,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

How do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

how do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

TS1307 I am using mail for emails. It receives fine but it will not send. I am using an o2 account (smtp.o2.co.uk). Is o2 incompatible with mail? if so can you tell me which email application I can use instead? Many thanks Steve

I am using mail for emails. It receives fine but it will not send. I am using an o2 account (smtp.o2.co.uk). Is o2 incompatible with mail? if so can you tell me which email application I can use instead? Many thanks Steve

Whilst it may not be your fault I am afraid it appears that your post is on a forum which is not the best for your OS. It will save the time of the unpaid volunteers here, and may resolve your issue faster, if you could examine the list below and see if there is a more appropriate forum to which you could direct your question.
OS X 10.9 Mavericks
OS X 10.8 Mountain Lion
OS X 10.7 Lion
OS X 10.6 Snow Leopard
OS X 10.5 Leopard
OS X 10.4 Tiger
OS X 10.3 and earlier
OS 9, OS 8 & System 7
OS X Technologies
OS X Server
iPad
iPhone
iPod
Other

I HAVE PAID FOR CREATIVE CLOUD YET MY TRIAL HAS EXPIRED

How the hell can I not use my creative cloud.
I paid for a year membership and its saying that my trial has expired!
WHAT TRIAL?

I cannot tell you how to resolve this, but I can tell you what happened to me since I made the mistake of buying a year's membership.
Like you, I noticed that despite paying the fee and it leaving my account, I still only had access to the trial versions of the apps. I read around and some people commented that it took some time for the billing team and other teams to co-ordinate information at busy times (though it seemed odd a company of Adobe's size would have this workflow) and as I could still make do with the trial apps, I waited.
Eventually, with the trial days going down to the low digits, I contacted Adobe "customer support" to ask how I could rectify the problem. They cheerfully told me that I had not purchased a subscription from them, that I was not on their records and with this the implication that my expectation was foolish as I didn't own their product. I supplied some bank information to show I had paid and they had taken money, but I just got the same poorly worded response telling me records had been checked and there was no way I had been charged. The issue was closed and it was clear to me I could not change their mind despite having evidence that clearly indicated Adobe had charged me the exact payment for the service I was asking about.
As some weeks had gone by I resolved to contact my bank, but the birth of my Daughter in late October meant I forgot to do so. My mistake, I know, but I think understandable. I noticed that in late November another charge was taken from my account (and I checked to see if I could access the apps but I was still being asked to provide a serial number I was never given (or needed if other people are correct on this). I contacted my Bank and asked them to prevent any more charges and also to begin the process of charging back the money for a service I never received. I sent them the correspondence I had with Adobe, in which they said I had never purchased the service, as well as copies of my account to go with the data they had access to. My money was refunded before Christmas, which I was very glad to see. I thought that it would be the end of it for a while and resolved to cancel. However under my account details it still shows I only have a free membership! I cannot cancel something I do not have!
I have now received a letter from my bank indicating Adobe have contested my charge back, and they have supplied documents that show I have signed up for and paid for the year's service. There is no indication of them acknowledging that despite the fact I never denied signing up, they failed to provide the service I paid for! Just that they want the money back!
So now I am in a situation where I cannot cancel and will continue to be charged for something that I still cannot access! I will continue to see if I can fight with the aid of my bank, but its a rather distressing that a company can hold you over a barrel for something you never got, even by their own admission.
I hope that you get a better resolution than I did.

Paid for Creative clouds 09/08/2014, but don't have answer till now. Why?

Dear Sir/Madam,
My name is Viktor Ivanov. My case No. 0213711920.
My Customer ID is 0177368496.
My order number C0057541121ED.
I've paid $239.88 as a current student. On 09/08/2014 Adobe Systems has cashed that money. I've received confirmation email about the positive result of proof of eligibility 09/06/2014.
Since that date I don't have any information. So I can't initialize the software.
Would you please explain what was happened? Or give me a contact phones or e-mails of persons who can answer to my questions?
I've try to find a customer service phones - but they are hide so deeply... It is not a good practice!
Thank you
Viktor Ivanov
[email protected]
[email protected]

Viktor, you must have received the mail of approval of the proof of eligibility & the CC being activated, please check the case portal.
However after apologizing if you have not got the intimation, the good news is that the subscription is active with 20GB of space.
You can log in to your account & download, install & activate it or you can use the following link too.
Creative Cloud Help | Install, update, or uninstall apps
Hope the issue is resolved, please feel free to post any query.
Regards
Rajshree

I have purchased a £15 itunes voucher redeemed it but it will not let me purchase anything with it

i purchased the voucher from a tesco store and redeemed it no problem
i cannot purchase anything with it as it keeps asking for bank details
i phoned apple support and they told me to go to a store.
i went into an apple store and was told they couldnt help me unless i made an appointment with the genius bar, so i simply told the guy what the problem was and he simply told me i had to phone apple support. so i re contacted the support 08000 number but they gave me a 0844 number which i refuse to call because it will cost me more than £15 to get my problem solved
i am absolutely outraged that apple has stopped live chat as matters like this were always resolved so easily and were alot less stressful
i am easily stressed and with heart problems this does not help my condition at all
i will not forget it as i refuse to curl over and allow a multi million pound company steal £15 from me and demand me to pay more money by phoning them to resolve a issue that is not my fault

Your issue is with the iTunes Store, and they have no phone support nor live chat and to my knowledge never have. The Genius Bar and Apple technical support cannot help with iTunes Store issues. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT201364 i have the computer and everything on it for the upgrade to 10.9 but it will not let me Why?

why can i not update this computer, since i have all the requirements?

thanks but no thanks
<Edited by Host>

Tried to download photoshop CS5 extended but it will not let me, any suggestions?

I tried downloading off of the old product download section of the website, but it won't work. Any other suggestions as to how to download?

Brit625 are you downloading from Download CS5 products? If so do you receive any specific error messages? Have you tried a different web browser?

Batteries are working fine, but powercord will not charge them!

Hi i have 2 powerbooks, and one is not charging the batteries. I know for a fact that both batteries are fine because 1 PB charges them successfully, anyone got any idea what i could do to fix this? thx in advance.

Welcome to the Apple discussions.
There are 3 components to charging: Power adapter, battery, and logic board (and within that the dc-in card). If the adapters and batteries are good, then the dc-in card may have failed, which would be the next component in the chain. The dc-in card contains the jacks that the power adapter plugs into on the side of the Powerbook. You can see a picture of it at http://www.pbparts.com/shop//a15dlsdpsb.html
You can try the Apple hardware test, however, I don't recall it being particularly good at pointing out charging issues. It would be on the first OS X DVD that came with your system (should say 'AHT Vx.x' in small print on the DVD). Insert it, and reboot holding the option key down, follow directions and choose the extended test.

HT4972 what must I do to upgrade my 4.3.3 ipad 2 to the latest version? I have tried several times on my windows pc but it will not let it finish.

It will update for about 10 minutes and when it starts proccessing file it gives me a message that it is unable to complete to check my connection or try later.

If you are getting a network timeout error then try temporarily turning off all your firewall and antivirus software until the download has completed.

I have tried to download an app from the App Store for my I phone 4s with iOS 6, it is saying unknown error occured! I have tried turning phone of and signing out of the App Store but it will not let me sign back in saying the same thing, unknown error oc

I have tried to download apps from the App Store, after entering my password it come up with unknown error occured! I have tried signing out of the App Store but it will not let me sign back in again! What can I do?

Newton91 wrote:
I have tried to download apps from the App Store, after entering my password it come up with unknown error occured! I have tried signing out of the App Store but it will not let me sign back in again! What can I do?
Download them to iTunes abd then sync the apps. Make an appointment with Apple and see what the problem is.

I have paid for creative cloud, photoshop works fine but it will not let me register lightroom

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