I have paid my subscription for Adobe Acrobat Pro but can not install it- I always get an error message -also I did not receive any instalation code...

I have paid my subscription for Adobe Acrobat Pro but can not install it… I always get an error message …also I did not receive any instalation code...

With the subscription you sign in with your Adobe ID that you used to order the subscription. By installation code, I assume you mean serial number. You do not get one with the subscription, but use your Adobe ID.

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I have a monthly subscription to Adobe Acrobat Pro. Can I load it on both my desktop and laptop?

I have a monthly subscription to Adobe Acrobat Pro. Can I load it on both my desktop and laptop?

Hi glennm98649874,
Absolutely yes! You can install your Acrobat subscription on up to two computers like your desktop & laptop.
Install Acrobat and use the same Adobe ID credentials to activate the software on both the machines.
Try and let me know if you need further help.
Regards,
Anubha

Purchased subscription for Adobe Acrobat Pro says trial expired

I have a purchased subscription for Adobe Acrobat Pro; however, it says that it is a trial and it is expired. I called into support and they said it was because I had multiple subscriptions under my account but there was a manual fix I could make to fix it. I was told they were going to send me the steps to resolve but I have never received them and I cannot use Adobe at all now. How can I get this fixed?

Hi dbairsim ,
Kindly try the steps mentioned in the thread http://forums.adobe.com/message/6240216#6240216
Thanks,
Vikrantt Singh

Hi, we have paid a subscription for the whole year but Adobe Forms is closing in June? Is there going to be a refund? Thanks

Hi, we have paid a subscription for the whole year but Adobe Forms is closing in June? Is there going to be a refund? Thanks

Hi evaz4914940,
Please see this document for information about how Adobe will be handling billing for FormsCentral in light of today's announcement: How will billing work for my current FormsCentral subscription?
Best,
Sara

I purchased an annual subscription to Adobe Acrobat Pro but my Mac 10.5.8 doesn't support it. Is there another Adobe product

I purchased an annual subscription to Adobe Acrobat pro but it doesn't operate on my Mac 10.5.8 operating system.
Is there another Adobe product to which I should ask my subscription be switched so I can convert PDFs into
Word and vice versa?

PDF Pack can do that; but you may only be able to use the online service, since Adobe Reader may also not run on your OS (depending on the architecture).

I have an ipad 2, ios7 will not download. I keep getting an error message that just tells me ios wont install, however it does not tell me why. Any suggestions? Thanks

I have an ipad 2, ios7 will not download. I keep getting an error message that just tells me ios wont install, however it does not tell me why. Any suggestions? Thanks

I find the Air easier to work with if I need a keyboard if, for no other reason, that's more compact to carry around than the iPad and a keyboard, even one that is part of an iPad case. I also often have to access data from one application when using another, and iOS is not at its best when having to do rapid application switching (Command-Tab switching is a lot faster than the double press home, scroll the icons at the bottom and swap).
As well, for editing I find the lack of sandboxing on OSX allows for efficiency enhancing utilities across applications, something you don't get in iOS. I understand the reason for that, but while more secure it also creates issues of its own in terms of usability in a number of situations.
I prefer the iPad for totally single application focused situations where little or no input is required. I use my iPad to hold copies of manuals when I'm doing a full day continuing education presentation for CPAs. A MacBook Aire can't really fill in very easily for that usage.
I see them each as tools appropriate for different jobs.

I have a problem with installing PS13 as I get an error message "This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements." how do i do this?

i have a problem with installing PS13 as I get an error message "This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements." how do i do this

Try downloading the trial. It ought to detect that you have a 64-bit system.
You aren't using Vista, are you? PSE 13 requires at least win 7 and I think a few folks with vista have gotten a similar error message on trying to install it.

I have payed for Adobe acrobat pro but now i can not convert a pdf document to a word format, why?

I have payed for Adobe acrobat pro for one year and it is valid to november 2015, but now i can not convert a pdf document to a word format, why ?

Hi m_karhulinna,
If you have Acrobat Pro, you can save directly to Word format from within Acrobat by choosing File > Save as Other > Microsoft Word > Word Document.
(It sounds like you may be trying to use the ExportPDF online service, which is separate from Acrobat, and not necessary in your case.)
Best,
Sara

Just purchased subscription for Adobe Acrobat Pro.

Own a Lenovo Yoga Pro 3. Windows 8.1. This is a mess. I can't seem to get Acrobat to install. Tried using Creative Cloud, no good, errors every time. Tried to download and install. Same problem. Anyone have any ideas on this? Thank you!

Please see if Adobe Acrobat DC Update Failed helps.
Steps from this post:
>>>
Here are some steps worth trying. Looks like your Microsoft Visual Studio 2013 Run-time installation is corrupt.
I found that following steps work if you're getting error:
"Error 1722. There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location c:\program files (x86)\Adobe\Acrobat\AcrpCEF\AcroServicesUpdater.exe"
Try following steps and it should work:
1) Goto Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center and click Download.
2) Select vcredist_x86.exe and download the package.
3) If you're on a 64 bit machine navigate to "C:\Windows\SysWOW64\" else navigate to "C:\Windows\System32" on 32 bit machines. If "C:\Windows\SysWOW64" folder exists then you're on a 64 bit machine.
4) Search for msvcr120.dll and msvcp120.dll and rename both files. Don't delete them so that just in case vcredist_x86.exe package fails to install you can rename them back.
5) Now double click vcredist_x86.exe and install it. After installation completes check that msvcr120.dll and msvcp120.dll are now installed back. You can delete the files that you renamed in step above now. Don't delete msvcr120.dll and msvcp120.dll
6) Install Acrobat through CC Installer and it should install now without complain.
>>>

I have the latest Firefox v 26 and everytime I try to add-on Lightning, I get the error message that it is not compatible with Version 26?

"Lightning could not be installed because it is not compatible with firefox 26.0" is the message I get when I try to install the latest 2.6.4 version of lightning. I also tried the later beta test version with the same results. I am running Windows XP 32 bit with all the latest updates.

hello Waltair, lightning is a calendar-extension for the thunderbird mail client - it won't work in firefox...

I have preordered music and went to download it but i cannot do so as i get a error message stating that my iphone is assosiated with another apple ID? can you help with this?

Hello,
I have pre-orded some music and i ahve gone to downlaod them today but my phone is stating that it is associated with another Apple ID and have to wait 49 days.
Can someone please assist with this as i want my purchases.

Hi Jaycott24,
If you are using multiple Apple IDs, there are limits on how often a device can change associations for things like downloading purchases (which is slightly different from authorization for things like playback). You may find the following article helpful:
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Regards,
- Brenden

I have just paid for a monthly subscription for Adobe Acrobat Standard. How do I access the product?

I have just paid for a monthly subscription for Adobe Acrobat Standard. How do I access the product?

Englishcupoftea thank you for the update. For information on how to cancel your subscription please see Cancel your membership or subscription | Acrobat.com online services.

I just purchased a month-to-month subscription to Adobe Acrobat. But my computer has rejected the program three times so I'd like to cancel that order and exchange it for the Adobe Export program. I just need to edit some PDFs that have pencil marks on th

I just purchased a month-to-month subscription to Adobe Acrobat. But my computer has rejected the program three times so I'd like to cancel that order and exchange it for the Adobe Export program. I just need to edit some PDFs that have pencil marks on them.

Hi Susan,
Please let me know what exact error you get while editing PDFs as I might be able to help you.
If you still wantto cancel your Acrobat monthly subscription and get it exchanged with Adobe ExportPDF online service, then visit:
Contact Customer Care
Regards,
Anubha

I PAY MONTHLY SUBSCRIPTION FOR PHOTOSHOP CC, but today i cannot open it - says trial version has expired - what do i do to open it as I have paid my subscription for this month?

I PAY MONTHLY SUBSCRIPTION FOR PHOTOSHOP CC, but today i cannot open it - says trial version has expired - what do i do to open it as I have paid my subscription for this month?

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Looking for my serial number under subscription on adobe acroBat pro X1 is chewing all of my important seconds in my life.

Looking for my serial number under subscription on adobe acrobat pro X1 is chewing all of my important seconds in my life. I purchased today 19.99 and I want to start my testing in this software but there is no way I can find any serial number in my email or in my account?

On May. 12, 2014, you purchased the Subscription of Acrobat XI Pro.
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   Mac
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree

I have paid my subscription for Adobe Acrobat Pro but can not install it- I always get an error message -also I did not receive any instalation code...

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