I have paid TWICE and still can't convert a pdf to word. WTF???? I could have typed the ******* document in the hour and a hald I wasted with this ******** company. I need a refund bc your service sucks

I have paid twice and still can't convert anything from pdf to word. I have an account. I am signed in and nothing happens. I want a refund of the 23.00 I paid twice already today. This is ********

No -- I installed adobe acrobat -- and now, whether I'm signed in or not -- the little disc/save icon is whited out and it can no longer be selected -- when I open a PDF I can only save it to the cloud
I am a physician, and a lot of what I look at is protected health information --- I can't be saving it in the cloud!!!  I have to find a way to disable this feature -- and restore my ability to save to my hard drive ONLY --
Thanks -- but if you can tell me those things, I'll be grateful
tried to attach screen shot to show you, but it was too big .......

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