I have payed for Adobe acrobat pro but now i can not convert a pdf document to a word format, why?

I have payed for Adobe acrobat pro for one year and it is valid to november 2015, but now i can not convert a pdf document to a word format, why ?

Hi m_karhulinna,
If you have Acrobat Pro, you can save directly to Word format from within Acrobat by choosing File > Save as Other > Microsoft Word > Word Document.
(It sounds like you may be trying to use the ExportPDF online service, which is separate from Acrobat, and not necessary in your case.)
Best,
Sara

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