I have purchase on my card that i did  not make. what should i do

I have purchase on my credit card that I did not make. What should I do to get my money back.

Contact iTunes Billing:
http://www.apple.com/support/itunes/
Click: iTunes Store Account & Billing / Billing Inquiries / Email Us

Similar Messages

  • I received charges on my credit card that I did not make.  Amounts and days that I did not purchase anything from ITunes., I received charges on my credit card that I did not make.  Amounts and days that I did not purchase anything from ITunes.

    I have received charges on my credit card from ITunes for amounts that I have not made.  There are 6 different purches on 3 different days.  One day the two amounts were 20.95 and 20.96.  The previous day the amounts were both 109.99.  The day before that they were 139.99 and 99.99.  I have tried to contact ITunes, but no answer.  The statement on my credit card says APL*APPLE ITUNES STOR 866-712-7753 CA.  I did not make any of these purchases, did not receive an e-mail about what was even bought on these days.  Anyone else have this trouble and resolve it?  Looks like I will be going to the bank today to cancel my card!  Very disappointed in ITunes lack of security.

    I have had the same problem with a credit card that I have never used at Apple. The amount was $21.23 and was described "MC Authorization 00112507 APL*APPLEITUNES STORE 2010-04-07 12.31.59"  Apple's email help desk couldn't help me because the card isn't one of my stored cards.  I was told to contact my bank.
    It seems to me that somewhere in AppleLand there is a record of the charge which is still pending.  I don't want to go through the hassle of changing cards.

  • I have many charges on my credit card from the itunes store that I did not make.  What do I do?

    I have many charges on my credit card from the itunes store that I did not make.  What do I do?

    You've checked the purchase history on your account (Store > View My Account on your computer's iTunes) and nobody else has access to your account ? If you don't recognise the charges then contact iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT3702 I have almost $60 charged on my credit card and I did not make a purchase.  Support is very difficult with Apple.

    I am very frustrated and find it difficult to get the answers that I need.  Again, I just recently got my credit card bill.  On the bill were to charges from itunes, of which I am not responsible for.  There is roughly $60 charged to my credit card, charges I did not make.  Could someone from apple please contact me. Could someone please help me to correct this error?
    Sincerely,
    Jillane P.
    <Personal Information Edited by Host>

    These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 i have been charged for something that i did not purchase

    i have been charged for something that i did not purchase

    Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I need to speak to a person.  My bank card has been charged over $500 in fees from Itunes that I did not make.  I spoke to someone in India on 7/22 gave them permission to take over my computer and that is what he said.

    I need to speak to a person on the phone.  I talke to someone in India on 7/22 I have him total control of my computer he went into my bank account and could see all the charges.  His name was Amhit something, he said there was over $500 in charges that I did not make since over a year this has been happening.  I tried before to address this with apple but I never get a person and the amounts are always small and then on 7/22 I got a larger charge so I called and somehow got Amhit.  Amhit changed my apple password to he could get into my account but I didn't know what it was and I have not been able to do anything in itunes since 7/22 but yet today 8/1 there is a $6.39 charge on my bank card.  Something is very messed up!!!!  Amhit said he would get me a credit and call me the next day...surprise he never called.  I NEED HELP!!!!!!!!!!!!

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
    If you've previously contacted iTunes Support then do you have an email that you could reply to ? If not then you can contact them via this link and see what contact methods are available for you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Charges have been made to my bank account from iTunes that I did not make .  How can I speak to someone about this matter.

    I have charges madero my bank account that I did not make.  How can I speak to a live person?  I show nothing on my account as purchased.  The purchase on bank account says itunes store purchase.  I think someone hacked my account.  Any help?

    Call your credit card company immediately and dispute the charges - sounds as though someone has used your credit card especially since there is nothing showing on your account as purchased.

  • Running os 10.9.2 and showing that I have a flagged message,which I can't find. Also, now have a 'flagged' message mailbox that I did not add. any ideas how to clear an apparently nonexistent flag?

    running os 10.9.2 and ever since I loaded it, I am showing that I have a flagged message,which I can't find. Also, now have a 'flagged' message mailbox that I did not add. any ideas how to clear an apparently nonexistent flagge message in Maverick?  I've tried all the basics and nothing seems to show

    Have you tried resetting the SMC ?     >  Resetting the System Management Controller (SMC)

  • I was billed for two game purchases I did not buy.What should I do?

    Hello, I received an email receipt from iTunes Store which shows that I was billed for two game purchases I did not buy.What should I do?
    It was "Brothers In Arms® 2: Global Front Free+, Medal Pack 3" by Gameloft 6.99 twice. Total charge 13.98.

    Contact the iTunes store, also see:
    http://www.apple.com/contact

  • HT1918 How can i cancel an order that i did not make

    I can NOT update my apps because i have an unpaid order that i did not make and i need to know how to cancel it. Please help me. :/

    Click here and ask the iTunes Store staff for assistance.
    (105049)

  • HT204088 i have a charge on my account i did not make nellie holt the order no mivzvxtl9x

    I Nellie Holt got a charge on my account that I did not make
    for 24.95at the 1 tunes store order no m1vzvxtl9x i like to get this settle

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • I just found charges and have a receipt for $10. I did not make this purchase. I'm tired of getting charged from you. whenever I do buy a fame and you have my account infi, I start getting charged for other things I diid not ourchase!

    Charges on ny account for purchases not made. I recently bought twi games and now I'm b we ing charged fir others I did not make!?

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you didn't make the purchases, and nobody else has access to your account or devices and made them, then use the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If they don't show on your account's purchase history then you may want to contact your card issuer.

  • HT4009 i emailed u back yesterday about a purchase that was put through my bank account that i did not make it was on the 6th for 99.99 for douybledown casino i did make a purchase that day but not for that amount it was for 39.99 nit 99.99  no reply back

    I emailed u back yesteday about an issue that u took 99.99 dollarss out of my bamnk account that i did not do i either want my money put back into my account or the chips i was charged for amd i got no reply from anyoine all u have to do id contact doubledown and they will  show that on the 6th no chips other than 12,000,000 were put into my account that day all i want is either my money abck or the chips put into my doubledown account and i got no reply back from anyone so will someone please lookj into this it was a mistake on ur part noone elses so will someone please do one thing or the other waiting impatiently thank u

    Welcome to the user to User Technical Support Forum provided by Apple.
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT1491 i have a charge from itunes that i did not authorize

    i have an itunes charge on my account that i did not authorize how do i contact someone for help?

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • I see charges on my iTunes account that I did not make.

    Hello, I'm showing over 200 dollars of charges I did not make. In fact, my computer was being shipped back to me for school since the 17 of Feb. When I got it all up and running I open my email to see multiple charges of music on the 1st of March that I did not purchase. I consider myself a safe surfer and always keep windows and firefox updated, I also run noscript. I ran various anti trojan programs and spybot s&d in safemode and came up clean. I was in a rush to get to class so I was unable to call apple today before they closed.
    What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it? I plan on calling them in the morning but I would like some input on if this has happened to anyone else and what they did to rectify the situation.

    Remove your CC info from your iTunes account, change your password and immediately notify your credit card company and dispute the charges.
    What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it?
    Same as any other retailer with bogus charges. Your credit card company authorized the charges so it's up to you to dispute the charges with the credit card company and your CC company to contact Apple.
    I plan on calling them in the morning
    Don't waste your time. They will tell you to notify your CC company as would any other retailer.

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