I have recently purchased the highest storage but was unable to backup my phone via icloud, the button on my mphone to backup on icloud is grey out, anyone knows how to resolve the problem? What's the point of purchasing the biggest storage?

i have recently purchased the highest storage but was unable to backup my phone via icloud, the button on my iphone to backup on icloud is grey out, anyone knows how to resolve the problem? What's the point of purchasing the biggest storage?

First check that your device is correctly connected to the wifi/internet (settings > wifi)
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.
More about iCloud v iTunes Back Up

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I'm using windows 8 on my pc, and i have just downloaded the latest version of itunes, after i upgraded the latest version of itunes, it can't detect my iphone, but my windows/my pc does. Anyone knows how to solve this problem?

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Hi jstutsman,
If you are having issues with your iPod nano not being recognized in iTunes after a recent update, you may find the steps and links listed in the following article helpful:
iPod not appearing in iTunes - Apple Support
Regards,
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First try reinstalling itunes.

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My ipad is not being recognized by the new iTunes update that just came out about a week ago it worked fine till the update I have windows 8.1 does anyone know how to fix this problem and I just bought my ipad mini about a month ago

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I found this is another thread - same issue.
Re: iTunes has stopped working. Why?
Sep 11, 2013 6:07 AM (in response to thurdy)
Resolved!
After contacting Apple, I received a reply from their engineers:
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
And that did the trick.
Message was edited by: Stryder777

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I have recently purchased the highest storage but was unable to backup my phone via icloud, the button on my mphone to backup on icloud is grey out, anyone knows how to resolve the problem? What's the point of purchasing the biggest storage?

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