I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides screen is ok. Is there a way around it? :(

I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question.

Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
~Lyssa

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HT1212 My iPhones screen is broken(a black screen and the touch function does not work). I want to back it up, however I can't unlock it. I don't need to fix it, but i do need the information back up to new iPhone. How can i back it up?

My iPhones screen is broken(a black screen and the touch function does not work).I want to back it up, however I can't unlock it. I don't need to fix it, but i do need the information back up to new iPhone. How can i back it up?

i don't see a way for you to back up your phone, because it will require you to unlock the phone.

Upgrade from 12.1.1 to 12.1.3 now Find Service Request does not work.

I recently upgraded our Test machine from 12.1.1 to 12.1.3 (RHEL 4.8). After performing the install and applying appropriate patches and most recent CPU when I attempt to 'Find Service Request' I can search by number, choose the correct SR I want in the form and click open. However when the SR form opens it just defaults to a new SR instead of the one returned in the search results. I have generated all form files again and that did not change anything. I have searched and not come across anything that appears to be applicable. Anyone have any ideas?
Thanks

I am logged in as myself and using the 'Service' responsibility.
Service -> Service Requests -> Find Service Requests
versions:
CSXSRISR 120.208.12010000.84
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Oddly enough if I go under sysadmin and use the same responsibility, same path and search the sr will open the returned result.
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Upgrade from free EE to EE monthly pay (Samsung S6 edge) and it does not work

Hi, Today 28th of July, I upgraded from a free EE iphone 4S which i bought back in December 14 to a Samsung S6 edge.
Same operator. Same number. BUT I can't use it as it shows only "Emergency calls only". I also can't use my former phone as the mobile service has been disabled on it. The salesperson at carphone warehouse said that my contract would run the moment he finished my application (which was midday). SO I have paid for a service which I cannot use. I need my phone for my job.I would like to speak to someone at EE but as I don't have a phone I will have to use my work's phone which I am not allowed to do.
I feel disatisfied, very disatisfied by EE and it's not the first time. They are cheap but It seems that they do everything to disgust you from using them.
Regards,

Hi,
Carphone warehouse lied and it is not the first time if you read other peoples posts. EE are not responsible for them and they need to make the request to EE to transfer your account over I suspect to a new sim?
It can also take up to 48 hours at busy times and is obviously from the time CPW make the request.
Thanks,

HT1212 i want to backup my videos and pictures but my phone main screen does not work anymore, what should i do?

i dont know what to do can anyone help me my phone fell the other day and the screen went black i cant see anything. my new iphone came in today and i never backed up my videos and pictures from my old phone. Is it even possible to back up my media (pics and videos) onto the computer so i can transfer onto my new phone?

Yeah, you are kind of in a Catch-22 now. If you can't put in your lock screen passcode, then you could try to follow the same steps you would follow if you had put it in too many times:
iOS: Device Disabled
However, not sure if that would allow you to get around the lock screen passcode, and if it wouldn't, then you would have to place it in Recovery mode, which erases it....
Just curious, though - when you hook it up to your computer, are you not able to execute the instructions for importing your photos and videos in the first link I posted?
Also, you always can start your new phone set up and click on "Restore from iCloud Backup to see if you have a recent iCloud backup you can set up your new phone with. If it is a recent one, then it should have your pictures and videos:
RESTORE FROM ICLOUD BACKUP
Best of luck!
GB

We have a yearly membership on Creative Cloud in Holland - Bought a new MAC yesterday and now the membership does not works anymore

Hoe krijgen we verbinding met een nieuw gekocht computer, terwijl de oude back up erop is gezet, maar niet meer werkt?

Gonda...
Not just a language issue...
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store. You can use the iTunes Store in all countries of which you’re a resident, but you’ll either need a separate iTunes Store account for each one, or you’ll need to continually be switching your billing information on your single account. Generally, it’s simpler just to set up an alternative account for these situations."
From here > The Complete Guide to Using the iTunes Store | iLounge Article

TS4036 Hi, I have recently upgraded from and Iphone 4 to 5. I completed a back up on my iphone 4 via icloud which went ok. When setting up my new phone I selected to set up as a new phone and not via icloud back up. Is there anyway I can restore my det

Hi, I have recently upgraded from and Iphone 4 to 5. I completed a back up on my iphone 4 via icloud which went ok. When setting up my new phone I selected to set up as a new phone and not via icloud back up. Is there anyway I can restore my details to my new phone? Thanks Hayley

Welcome to the Apple Community.
Navigate to Settings > General > Software Update and install any updates available.
Navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from.

I recently upgraded from ipad 1 to the new ipad. Somehow all of my old deleted emails (3000 ) keep showing up on my new ipad in clusters of 50. How do I stop this from happening.

I recently upgraded from ipad 1 to the new ipad. After synching my new ipad, all of my deleted emails (3000+) keep showing up on my new ipad in my mail section. How can I stop this?

Thanks for responding.
I followed that 'How-To' when I did the transfer and watched iTunes process the backup, it also showed the 'Last Backup' date correctly at the bottom of the iTunes Summary screen. I did a restore from backup to my new iPad and on checking the iPad 4 it seemed that the transfer process duly transferred my books, documents, apps etc but did not transfer my photos and videos (they are all clicked to be included in the sync).
I have now clicked on each video title in iTunes and it tells me that it cannot locate any of the videos!
It seems for some bizarre reason that the transfer process has transferred some of the content of my iPad 1 and deleted other content - I don't get it!
I also have the same content (videos and photos) on my iPhone 4 and have connected that to iTunes, whereby it immediately did a backup and sync, however I still get iTunes telling me that it cannot locate the videos ... it's as though the backup that was taken does not exist - or does 'backup' not mean 'backup'?.

After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!

After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!
iTunes is a mess! It couldn't find it's own libraries and I was forced to create a new one. Now I don't know where my music is or if any's missing.

columbus new boy wrote:
How crap is that?
It's not crap at all.
It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
There has to be a solution.
Why not simply make a playlist with the songs you want on the iPhone?
and maintain a current backup of your computer.

HT1212 I am trying to restore a phone that the screen does not work on, therefore I can't input my password. How can I bypass this and upload it to itunes?

I am trying to restore a phone that the screen does not work on, therefore I can't input my password. How can I bypass this and upload it to itunes?

You could follow the instructions in the support document that you linked from. There is a section regarding the passcode and the inability to use it or enter it. However, you may encounter more issues since you cannot use the screen.

My iphone four screen does not work and in order to restore it i have to turn of the "find my iphone" app. help!!!

my iphone4 screen does not work and in order to restore it i have to turn of the "find my iphone" app. help!!!

It is not the app, it is Find My iPhone enabled with your iCloud account settings on the iPhone.
http://support.apple.com/kb/ph2702

HT1414 touch screen does not work on my ipod when playing music on itunes, but works fine on every other thing on ipod

touch screen does not work on my ipod when playing music on itunes, but works fine on every other thing on ipod, can anyone help or what is the cause

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

While updating my ipad to new software through itunes it got stuck and does not work anymore - it just displays the screen with symbols of itunes and the cable to connect to it - help - what should i do?

while updating my ipad to new software through itunes it got stuck and does not work anymore - it just displays the screen with symbols of itunes and the cable to connect to it - help - what should i do?

Disconnect the iPad, do a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. The screen will go blank and then power ON again in the normal way.] It is 'appsolutely' safe!, reconnect and follow the prompts.
If that does not work then see here http://support.apple.com/kb/HT1808

My iPhone crashing after latest IOS Update. Screen is not working anymore. I cannot use buttons, the screen is freezing up.Only thing I am able, is to 'restart' the phone. Now it does it after 5 minutes itself! Already removed en reset phone, no success!

My iPhone crashing after latest IOS Update. Screen is not working anymore. I cannot use buttons, the screen is freezing up.Only thing I am able, is to 'restart' the phone. Now it does it after 5 minutes itself! Already removed en reset phone, no success!
Can anyone help me?

Hi there Cinthia88,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
-Griff W.

Hi there, I have a problem with my iPod Classic (from 2009). Everytime I connect it to my computer (Windows), iTunes does not work anymore. Music is automatically deleted on my iPod. Any suggestions please?

Hi there, I have a problem with my iPod Classic (from 2009). Everytime I connect it to my computer (Windows), iTunes does not work anymore. Music is automatically deleted on my iPod. Any suggestions please?

Thanks, for info, iPod Classic is a slower machine compared the Nano, unfortunately, if you read these discussions, majority of the freezes involved iTunes 10. Although if might be just slow and some impatient user just disconnect the iPod ands cause more problems. ( Yes I also did that but safely by doing a iPod Hard Reset, before disconnecting).
Here is the Apple support article that may help you.
http://support.apple.com/kb/TS1717
or my usual solution for Windows Users.
Antivirus has a tendency to freeze iTunes sync Operation with iPod Classic, causing a timeout, which corrupt your iPod filesystem, so when iTunes can't read the iPod, it is pointing to this problem. Other causes is when your iPod hardisk is dying, or your battery is dying causing hardisk crashes.
My suggestion.
Connect your iPod to the PC and run chkdsk, to fix any iPod diskerror, then disconnect it, after chkdsk complete.
Disconnect your PC from Internet. (just to make sure no nasties creep into your system while you syncing.
Stop the Antivirus program
Connect your iPod to the PC, using a high speed USB 2.0 port at the back of your PC, do not use any USB Hub.
When iTunes Open up, Restore your iPod please, this is for iTunes to map correctly, to fix the corrupted filesystem.
When Restore complete, eject the iPod and reconnect again.
Sync your ipod, preferably manually Manage in small batches and disconnect after every batch, to check that all is well.
When all sync is complete, and iPod disconnected, start back your Antivirus and connect back the Internet.
Good Luck!

I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides screen is ok. Is there a way around it? :(

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