I have set up a new email account however it is unable to connect to the smtp server as it seems to be offline - how do i take the smtp server online?

I have set up a new email account however it is unable to connect to the smtp server as it seems to be offline - how do i take the smtp server online?

the smtp server is the property of the mail provider and running in their server room
talk to them
and make sure the ports required by the mail providers smtp server are not blocked by your firewall or by your router or by your isp

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