I have several users in an exchange environment who cannot email a photo from the iPhone.  When the click on Email Photo, they are prompted to configure a mail account even though there is already an exchange account in place.  How do I remediate this?

I have several users in an exchange environment who cannot email a photo from the iPhone.  When the click on Email Photo, they are prompted to configure a mail account even though there is already an exchange account in place.  How do I remediate this?  Not all of the users in our environment have this issue.  If the users having this issue, install a secondary email account, Gmail, Hotmail, etc, then they can send through those accounts.  Why would the exchange account not be seen to send photos?

Sounds like it worked until the policies associated with the account that are creating the problem were fully pushed down.
Try setting up a new (test) Exhange account and see if it behaves the same way on the phone (after removing the problem account from the phone, of course).

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