I have Snow leopard, 10.6.8 on my iMac, I just tried to install Lion from the App store, but during proces, the install stops after one minute saying: "software might be damaged". I downloaded the software again, same thing. What must I do to install Lion
I have Snow leopard, 10.6.8 on my iMac, I just tried to install Lion from the App store, but during proces, the install stops after one minute saying: "software might be damaged". I downloaded the software again, same thing. What must I do to install Lion? I have still 487GB free.
Quit all other programs and open Disk Utility
Select your "MacintoshHD" drive on the left and indented and click Erase > Erase Free Space > Zero and let it complete.
Also run First Aid > Repair Disk and permisisons.
If Repair disk gives a error, you have a bigger problem, if repair permisisons fixes and completes, even if it fixes the same thing twice if you click it again, it's ok. Apple just changed things.
You should be able to download the file sucessfully this time, if not, take it to another location with better/faster internet.
If not then run through this list
Step by Step to fix your Mac
Similar Messages
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I have tried to download apps from the App Store, after entering my password it come up with unknown error occured! I have tried signing out of the App Store but it will not let me sign back in again! What can I do?
Newton91 wrote:
I have tried to download apps from the App Store, after entering my password it come up with unknown error occured! I have tried signing out of the App Store but it will not let me sign back in again! What can I do?
Download them to iTunes abd then sync the apps. Make an appointment with Apple and see what the problem is. -
After upgrading to Yosemite I have lost iPhoto. It has a cross through it in Finder, but I clicked on it and I was directed to download the latest version from the App store, but it is not available in the Australian store. Can anyone please help? I am not an advanced user and I would like my photos back, having had no idea I would lose iPhoto in the upgrade!
Thanks petermac87...but for some reason, the only purchases showing are OS. So assuming iPhoto is in Mountain Lion, I was hoping to look under Hidden Items there as you suggested, but there is no option for that. Only option is to download Mountain Lion again, not iPhoto specifically. Any ideas welcome!
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I keep getting updates from my app store but yet when I go in and update it starts the process but then a message pops up that says the download cannot be done at this time. I have had to delete a few apps because of this. I have also signed out and signed back into my account and turned my phone on and off and still does the same thing. Help!
Hi tmcrae
First check that your device is not full, maybe you may have to delete some photos or apps to make space to do updates. if its not full then you will have to try pluging it into your pc/mac running itunes then doing a backup and restore. Then you should be able to do your updates.
Sorry but i cant think of any other way if its showing as installed already but is not there.
Hope that helps
Delboy1066 -
I have updated my iphone 4s with ios6 and now im not able to connect to itunes store. I can open the apps store but cannot install any app? Anyone facing the same issue..
I have a 4S and upgraded to iOS 6 last week without any issues.
Have you tried resetting your phone (hold the power and home buttons down together until the silver apple appears)? -
I downloaded ringtone from the app store,but then i had to change my phone. I thought i had backed up all of mydownloads but the ringtone did not load to the new phone. I have the receipt number in my e-mail but don,t know how to retrieve it
I downloaded ringtone from the app store,but then i had to change my phone. I thought i had backed up all of mydownloads but the ringtone did not load to the new phone. I have the receipt number in my e-mail but don,t know how to retrieve it
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I have just purchased this on the apps store but it is taking very long to download. Is this normal
I have just purchased lion on the apps store but it is taking very long to download. Is this normal
Probably. It's a very large download and Apple's servers are undoubtedly being hammered by everyone else also wanting to get Lion on the first day.
Regards. -
Hi I want to buy Openoffice in App Store but I can't find it. One month ago Openoffice was in App Store but now I don't find it and i need it to work. Can someone tell me if I downald Xtreme Writer or Word to go it will be the same or where I can find Openoffice? Thanks.
http://www.openoffice.org/porting/mac/
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just got a new iphone 5s and i am trying to get on the app store but it is telling me that not connected to itunes when i connect to itunes it was fine then went back to app store it is telling me sign in to itunes store so i do that with my apple id and password but is still isn't working help
Hi there wendyfromnewross,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
-Griff W. -
Just installed the latest Canon printer software update (V 3.2) suggested by the App store in effort to get printer working after OS update. Canon Pixma MX850 will not print. Dialog says job stopped at the server - no pages found. Utilities, print test page works. Attempting to print via Airport from a MacBook Pro. Also from a Mac Pro via ethernet. Both worked before updating to Yosemite. Canon Pro 9000 Mk 2 works via USB. Tried installing driver 10.84 from OS 10.9 as suggested by PAHU; no luck.
The "stopped at server - no pages found" message would suggest an image with the print file that is created by the printer driver on the MacBook Pro. But if the Mac Pro is getting the same message then that is unusual.
To rule out a couple of causes I would try connecting the MacBook Pro directly to the MX850 by USB cable. This action should result in a new printer for the USB connection being created automatically. If not then you may need to manually create it as you won't be able to use the existing printer that exists for the network connection. With the new printer created see if this will let you print without error.
If this USB connected printer also fails with the same message then try a reset of the printing system. Note that this action will also remove the Pro 9000 from Printers & Scanners so you will have to add it and the MX850 again. -
I'm now showing I have 9 updates in the App Store but when I click on updates it is blank and won't load. Tried to reset but didn't help. What now?
Try again later today or tomorrow. Other users are posting the same issue > Apps update not working. Was before but...: Apple Support Communities
The problem has been reported to Apple. -
i have an app update on my phone through the app store, but i dont have that app and when i hit update it says the item is no longer available for sale,, but i cannot get rid of the little 1 at the corner of the app store app,, how can i get rid of it,, i have iphone 5
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test. -
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