I have the iPhone 5 and have with 6.0.1 software version. Although I had them when I moved from iPhone 4 to the 5, the latest update has most of my songs on the phone listed in grey (over 95% of them) and I can't play them. They are still listed though.
I have the iPhone 5 and have with 6.0.1 software version. Although I had them when I moved from iPhone 4 to the 5 (could play them), the latest update has most of my songs on the phone listed in grey (over 95% of them) and I can't play them. They are still listed in the iTunes library. When I look in the Summary for the iPhone, it shows Audio as only .16 GB - I have over 5 GB of songs, so what gives?
P.S. When I look at my Playlists most of the songs are greyed out. However, at the bottom of the list there is a cloud icon with a downward facing arrow. When I click on it each song starts to "load" and after a few minutes I have the songs back on in the list. I have to do this to all my playlists (I had over 100) in order to get access to all my songs. Then I did a sync and it happened again!
I use iCloud for documents and some other things (calendar, contact, etc.) but am not aware that I have anything music-wise in the cloud. Any thougnts?
You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.
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Just updated iTunes Cloud. Noticed that some music files are missing, entire playlists. They were here a few hours ago, now they are not.
But they are still on the cloud menu on my smartphone.
Files uploaded to cloud from CDs, legit, no boots or anything like that.
My iTunes is 10/7.0.21. I have the newer version on a desktop and don't much care for it, so have resisted updating on the laptop, which is my primary computer.
I've rebooted the computer, turned off iTunes Match and turned it back on again. No change.
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Suggestions much appreciated.You might want to post this over in the iTunes Match forum.
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Hi I'm Barb I have another question - thanks to Eric Root was able to install OSX - but had problem when it wanted to set everything up because I forget my login info so I put it thru as No Sign In - now I have my info and would like to have OS X set itself up can I get back to that setup point? and of course how? Thanks again Eric
Hi Eric -As to both questions I must tell you how relieved you made me, I've been on mac's since 1990? and this is truthfully the first time I've received a intelligent understandable response without have to go through 3 or 4 people - You are really Great - hope you won't mind my coming back to you if I need to. Thanks Again - Oh by the way I did what you said and did it manually easier and safer. Barb
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How do I get my 300 playlists back on my IPhone after installing new IPhone software? The playlists still show in my ITunes on my computer but not in my IPhone. When I switch to synch by playlists and begin checking off the lists, the memory bar fills up. These lists are suppose to be in the ICloud and not go against my memory . I had access with my playlists to more than 18,000 somgs on my IPhone until this new Apple IPhone software update came alg. What do I do?
You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.
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On several syncs I elected not to have the photos on my iPhone sync to my pc. I still see them on my phone, can play the videos etc., but I can't seem to get the back-up to pick them up upon sync. It keeps saying "no new photos since last sync."
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Help - have an iTunes account on iPad for well over a year. Just bought iPhone 5 and I cannot purchase apps using my account. I am asked to verify my credit card and details but then it rejects them. They are still fine on the iPad. Any ideas?
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All I want is a single email address that works - it must be quite a simple process.
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Backup on iCloud or iTunes only backup your Camera Roll. The other photos should be already on the computer.
Note: Photos are not saved in iTunes, it's only a conduit between your iPhone and your photo managing software on computer.
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My play lists and songs on iTunes and on my iPhone won't play. They are light grey instead of black and nothing happens when I click on the songs. All of the songs were either from CD's or from iTunes that I purchased. I have home sharing turned on. This is a new issue. It used to work fine. I tried restarting my iPhone and syncing with iTunes. Neither worked. Please help!
Try delete those songs using iTunes by de-selecting and sync. After that mark those songs and sync again.
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I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages and I cant turn off imessage because I cant see anything on the screen. Help?
Then the bottom of the support document states that if you do not have access to the device (which unfortunately because of the screen issue you do not) to contact Apple Care. That is what you need to do.
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While doing the backup via iTune, my contacts in iPhone AND iPad have been completely wiped out. They are still all available on my Address Book on my Mac. Any idea what happened and how to resolve this ?
Install ClamXav and run a scan with that. It should pick up any trojans.
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When i sync my music from com to my Iphone and movie clips I can't play them. It look likes it is in iCloud. Next to the music and movie clips there is a download sign (circle with a dot inside)
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When you watch the progress bar trying to sync, can you see at what step the sync is stopped?
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I have a 3rd gen Ipod touch. When I connect it to my Macbook pro to sync it with itunes, it doesn't show up on iTunes. When I connect my iPhone 6 to my computer it syncs, backs up, ect. How do I make this older iPod show up on my iTunes?
Hi ChristianHelpplz,
Thanks for visiting Apple Support Communities.
It seems like your iPod touch is not recognized by iTunes on your Mac, but your iPhone 6 is working normally.
I recommend starting with these steps to troubleshoot your iPod touch and connection with your Mac:
Check your USB connections
Unplug other USB devices from your Mac and try again.
Try a different USB port.
Try a different USB cable.
Restart your device
Restart your iOS device or reset your iPod.
Restart your Mac
Turn your Mac off and back on.
Update your software
Check for software updates on your Mac.
Check for an iTunes update.
Check your security software
If you have security software installed, learn how to resolve issues between iTunes and your security software.
From:
If you don't see your connected device in iTunes for Mac - Apple Support
If you've tried these steps and your iPod touch is still not recognized, try placing it into Recovery Mode next:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Sincerely,
Jeremy
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