I have updated my iphone 5s to iOS8 but it has my old icloud account, how can i change the icloud email address as i can not get passed this page?? please help :-(
i have updated my iphone 5s to iOS8 but it has my old icloud account, how can i change the icloud email address as i can not get passed this page??
I do not know the log in details and no longer have that icloud email address !!
please help :-(
That's Activation Lock. You will need to remember the Apple ID and password you used to set up the phone.
If you can't remember them, you can go to iforgot.apple.com to try to recover the information.
If you are the original owner of the phone & have proof of purchase, you can try calling Apple to see if they can assist also.
~Lyssa
Similar Messages
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... realised... sorry
You won't be able to change your rescue email address until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team :http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312. Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I forgot the answers to my security questions. When I go to the link for help remembering my security questions it sends the email to an email address that is not mine. And I don't know how to make it send to one of the two correct email addresses I have entered. Any suggestions?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108925) -
i wanted to reset my iphone 4 from the phone settings and everything started okay until i realised it was not working at all now my phone is tuck with the apple logo and won't start can not connect to the itunes store as well what to do please help
Place your iPhone into recovery mode as described here. You may have to try to enter recovery mode more than once to succeed.
http://support.apple.com/kb/HT1808 -
How do I change the RESCUE email address listed for my security questions to my Apple ID notification to change security questions? The current email for changing my security questions is no longer my email. And I forgot my security questions answers. What do I do?
iPad 2, iOS 7.1There is no need to post multiple versions of your question, the answers will be the same,
Please see your other thread.
https://discussions.apple.com/thread/6078685?tstart=0 -
I have changed my Apple ID but the account info on iCloud is still referencing the old ID. How do I change the iCloud account details?
If you simply renamed your ID, you can go to Settings>iCloud and tap Delete Account. This will delete the account from your phone (but not from iCloud) as well as any synced data. But provided you are signing back into the same account (just with a new name) it will be synced back to your device when you sign back in. Then set up your iCloud account with the new ID name and turn syncing back on. If you have photos in your photo stream album that are older than 30 days that you don't have anywhere else, you will need to save these to your camera roll before deleting the account. To do this, open your photo stream album on your iPhone in the thumbnail view, tap Edit, tap all the photos to select them, tap Share, then tap Save to Camera Roll.
If, however, you are changing to a new ID you'll have to delete the account, create a new account with the other ID, and migrate your data to the new account. To do this, first go to Settings>iCloud on your phone and turn all data you are syncing with iCloud (contacts, calendars, etc.) to Off. When prompted choose to keep the data on your iPhone. After everything is turned off, scroll to the bottom and tap Delete Account. (Be sure to save any photo stream photos to your camera roll prior to deleting the account, as mentioned above.) Next, set up a new iCloud account using your new ID, then turn syncing for your data (contacts, etc.) back to On. When prompted, choose Merge. This will upload the data to your new account. -
I have updated my iPhone 4s to iOS7 but when i connect it to itunes on my PC it give me a msg to restore your iPhone in summary tab, Please help m using win 7 and updated itunes.
What is showing on the screen of the iPhone?
Does iTunes say the iPhone is in recovery mode? -
I updated my iPhone 5c to iOS8 and lost all my calendar events. How can I get them back?
I updated my IPhone 5C to iOS8 and lost all my calendar events. How can I get them back? I had it saved to the cloud but then changed it because I did not want to save everything to the cloud. I changed it back and still don't have any events.
Are they still listed on your device when you go to Settings>iCloud>Storage>Numbers? If so, they should still be in iCloud but you may need to contact support to find out why the Numbers app isn't able to access them: http://www.apple.com/support/icloud/contact/.
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HI, guys!
i update my iphone 5s to ios8, but my Personal hotspot is missing from my iphone! What i can do, to get it back?Click here and follow the instructions at the bottom of the article.
(113895) -
I have updated my IPhone 4s to ios6, but for some reason it didn't install Siri with the update, is there any way I can install it onto my IPhone without jail breaking the phone?
Macca_astles01 wrote:
It is an iPhone 4s, it has voice control but it's not Siri, is there any way I can install it?
It cannot be installed. It comes pre-installed on every iPhone 4S and later. Maybe it was disabled under Settings > General > Restrictions.
Courcoul wrote:
Wasn't SIRI one of the gee-wiz doodads introduced with iOS 6? Cause my boss' 4s w/iOS 5 certainly does NOT have it. And on my i5, the Spanish-speaking SIRI I got turned out female, with all the foibles and vicissitudes....
iOS 6 only added support for the 3rd generation iPad. It was always on the iPhone 4S. Then the same goes for your boss: Maybe disabled in restrictions, or maybe actually an iPhone 4. -
My wi-fi connection is enabled, however Safari is telling me the server stopped responding. My laptop is working fine on the same wi-fe network. I have reset the network settings and still Safari will not open any web pages. Help!
Ralph..........Did as you suggested and I am still getting the message "Safari could not open the page because the server stopped responding". I am not able to connect with anything on the Internet. Frustrating since I am able to connect with my laptop. Thanks for the suggestion.
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I have read the help info, but I can't find how to change the default email address, to the one that is my adobe I'd?
Adobe Reader for iOS doesn't set the default email address when you email a PDF.
It's found in the Settings app:
Settings > Mail, Contacts, Calendars > Mail > Default Account -
i ve updated my i pod touch to version 6.0.1. Installation got failed with some error msg, and now my i pod is not getting detedted in my system.Help me to fix it up.
What's the error mesage?
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Hello, I have an iPad Mini WiFi Cellular white 16Gb and I puted my sim inside it but, I cant read the text message that I recieve in the Sim. What can i do? And I can't put the sim in a cellphone coz it doesn't recognize it. Please help me! Thank you.
iPads do not do SMS.
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Can I have two Iphones connected to one icloud account and if so, how do I change the icloud user name on the phone
Welcome to the Apple Community.
Yes you can use one iCloud account between multiple devices.
What do you mean 'change the iCloud user name'.
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