I have upgraded to Pages 5.0.1 and now I cannot print or pass along "comments" in the text of a document. I previously was able to convert the Pages document, with comments, to a "Word" document so that others could view the edited text. How do I do that?

When you installed Pages v5, it automatically moved the older Pages ’09 v4.3 into /Applications/iWork '09 folder. If you want normal comment interoperability, you are advised to resume using the older version of Pages. Newer, is certainly not better with Pages v5.

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I have upgraded my OS into Mountain Lion and now I cannot see any net storage disks. may someone help me? thanks

I have upgraded my OS into Mountain Lion and now I cannot see any net storage disks. may someone help me? thanks

Hi kiwirudy,
I've had the same problem more than once since I started trying to download my 14 April purchase of OS X Mountain Lion.
I found a property list called manifest.plist in my ~/Library/Application Support/AppStore folder which had a Boolean property called failed checked. I unchecked it and afterwards I was able to resume my download.
Here are some steps I've found useful:
Close the Mac App Store.
make a copy of the ~/Library/Application Support/AppStore folder. For some strange reason the Mac App Store likes to just delete it in some circumstances, which will mean that one has to start one's download again from the very beginning.
Double click on the manifest.plist in one's ~/Library/Application Support/AppStore folder.
This should open it in Property List Editor.
Expand all the nodes (holding down the alt key and clicking on the highest collapsed node should do it.
Find a key called failed of type Boolean and uncheck it.
Save the manifest.plist and close it.
Open the Mac App Store.
The red message "an error has occured" should now be gone and one should be able to resume one's download.
In the event that the ~/Library/Application Support/AppStore folder gets deleted:
start the download again (it will start from the beginning), pause it and close the Mac App Store.
copy your backup copy of the pkg file back to its sub-folder (it's a numbered folder in the ~/Library/Application Support/AppStore folder).
Open the Mac App Store and resume your download.
It should continue from where it left off.
This has worked for me so far. I'm holding my breath. Don't know if I'll still be alive when it's finished.
Regards
Nic
Message was edited by: n c h

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet. I get a dialogue box saying the QuickTime plugin has failed. I have tried to download the latest plugin but this doesn't work. Can anyone help?

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet using either Safari or Firefox. I get a dialogue box saying the QuickTime plugin has failed. Can anyone help?

Is this what you downloaded: iTunes 10.7?
When the update fails what if any error report do you get, specifically? Please do this before trying again:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

I have upgraded to os x 10.10 and now anti-virus software is disabled. It is trend micro maximum security.

I have upgraded to os x 10.10 and now anti-virus software is disabled. It is trend micro maximum security.
To keep my subscription does this mean that I to go back to os x 10.9.5 Mavericks?

I would remove the anti virus software. Does not help.

My 'old' files have been backed up onto time capsule (Leopard), I have upgraded to Lion (thro snow leopard) and now checking back to retosre some old files i can't see or access beyond the date I upgraded to Lion? Help please?

My 'old' files have been backed up onto time capsule (Leopard), I have upgraded to Lion (thro snow leopard) and now checking back to retosre some old files i can't see or access beyond the date I upgraded to Lion? Help please?

Use the manual methods.. but it is possible for TM to wipe the old files in trying to fit into the space.
Try Q16.. but read all the section 14-17
http://pondini.org/TM/FAQ.html

I downloaded Yosemite and now I cannot print on Mac Word, Excel, and Power Point

Please help.
I download Yosemite a few weeks ago and now I cannot print documents on Mac Word, Excel, and Power Point. I attempted to reinstall the software and it still doesn't allow me to print documents. Below you will see the error messages I get when I try to print. Does anyone know how to fix this?

Update MS Office suite to be the most up-to-date version and also run Software Update to see if there are updated printer drivers for your printer.
Going forward please post Office for Mac questions in the correct forum, this is an iMac forum. There is an Office for Mac forum hosted by Microsoft, the link is Office for Mac Product Forums

I recently upgraded my phone to 5.0 and now I cannot access any of the ringtones I have purchased. They are on the desktop but will not transfer to my phone. Any suggestions?

I recently upgraded my phone to 5.0 and now cannot access my ringtones theat were purchased. They are in my itunes on the desktop but won't sync to my phone. Any suggestions??

OK. In iTunes on the computer, since you have the ringtones there, one simple method to try would be to drag them to the desktop, and then directly from the desktop to your phone in the Devices menu in iTunes.

I have upgraded to ios 7.0.2 and now my storage is full and my photos are not in albums as before

I have upgraded to the new ios 7.0.2 and find that my storage is now full and my photo albums have been removed.

BEWARE. The new iPhoto DOES NOT KEEP any of the text that you may have previously entered in your Journals. The Apple engineers have informed me that all of this text is GONE and UNRETRIEVABLE . If you update you will lose all of your text entries from your Journal that will now be called Web journals. The latter cannot be rearranged of renamed in the new iPhoto.

I upgraded to Mac OS X 10.6.8 and Epson Printer Software update 2.7 on the 29th of June and now I cannot print anything. I have contacted Epson and Apple and both have tried to fix the problem without success. I am using a MacBook

Does anybody else have this problem? Epson and Apple don't have any solution. The message I get from the printer is as follows:
Error/library/printers/EPSON/Inkjet Printer2/Filter/rasteroescpII.app/Conents/MacOS/rasteroescpIIfailed

Thanks for the replies guys. Epson put me through a complex set of instructions to install an earlier driver. The problem was not solved. Apple also tried to solve the provlem by getting rid of the printer, unplugging it etc and then re starting and checking computer/printer communication by printing a test page from the system preferences/Pring & Fax options. This worked proving the the computer and printer are talking to each other.
The printer works properly as a stand alone unit. That is, I can copy and print and scan and print with no problems.
The Apple support guy didn't suggest any Apple alternative drivers so I assume there aren't any.
Neither the Epson nor Apple assistants seemed interested in the printer generated error message. I would have thought it would at least provide a clue to the problem to someone with technical expertise.
It seems that there are a lot of problems with the 10.6.8 update so maybe Apple will get to work and bring it up to scratch. I hope it gets things right soon.

I have upgraded to itunes 11.1.3 and now cant see how I sync my devices?

Can anyone tell me how I now sync my devices thru itunes on my Macbook, since upgrading to 11.1.3. The only tab for devices is greyed out?

I would think, Twins1995, that if we are having the problem, others are as well. Hopefully, Apple will shortly issue a follow-up software release to fix the problem. Or is that just wishful thinking on my part.
It would be helpful, if there were some kind of work-around in the interim, so we can use our devices. Pretty frustrating when you consider that all of the hardware and software is produced by Apple.

I upgraded to Firefox4 and now I cannot print statements from the Telus or CIBC websites (both worked fine in version 3.6). They are both pop-ups that used Adobe Acrobat to display. The box pops up be remains blank. Any suggestions?

I have downgraded to 3.6 and both work again, so the problem is definitely related to version 4.
IETab2 will work for the Telus site, but not for the CIBC site and neither works with Roboform.

I seem to have fixed it by putting <div class="clearfloat"></div> after the navigation bar?

Upgraded to OS X 10.9 and now cannot connect to Canoscan LIDE 90 Scanner. Cant find a new driver anywhere. Any ideas??

I have upgraded to OS X 10.9 and now I cannot connect to my Canoscan LIDE 90 Scanner. Cant find a new driver anywhere. Any ideas??

Like Dan White, I have found that I can still run the Lide 90 under Mavericks. As Dan says, the buttons on the front of the scanner don't work but I rarely if ever used them.
I have just tested the scanner using Acrobat Pro and it loads up the Scangear software to capture the scan, with no problems at all. I didn't have to reinstall anything as it was all there already and working in Mountain Lion. Photoshop CS 5.1 is different; it does not recognise the scanner, presumably because it can't find a TWAIN driver for it. Image Capture does not recognise the scanner either, but I don't have the latest (10.8) Canon MP Explorer and Explorer Opener software installed.

Upgraded to Mac OS 10.6 and now printers don't work ?

Upgraded to Mac OS 10.6 and now my canon printer and doesn't work .
I installed the print drivers from both Apple and Canon, received this message that says this extension is installed incorrectly:
system/Library/Extensions/CNQL4801_ClassicNotSeize.kext
Have checked the boards and net , but with no solution... help !

this extension is installed incorrectly:
system/Library/Extensions/CNQL4801_ClassicNotSeize.kext
That is most likely a Classic (OS 9) extension file that requires Rosetta to work in OS 10.6. If you are using the latest Canon driver then you may not need it as users state in this Apple forum thread.
HTH

I have used IPhoto for 3 years. Now I cannot print a photo because I get the message "There were no themes located. Until at least one theme has been installed, this feature will be unavailable.

I have been using IPhoto for three years. Now I cannot print a photo because I get this message: "There were no themes located. Until at least one theme has been installed, this feature will be unavailable."

You need to reinstall iPhoto. To do so you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the:
HD/Library/Receipts folder (10.5 and earlier)
or from the /var/db/receipts/ folder (10.6) .
or from the /private/var/db/receipts folder (10.7 or later)
Then install iPhoto from the source it came from originally.
OT

Hi, I upgraded to OX X Mountain Lion, and now I can't upload any pictures from iphoto/desktop to email, etc. After I choose my file and hit "attach file" to upload, it says: "Invalid File Specified". I am using jpg, so I'm confused. Any suggestions?

Hi, I recently upgraded to OX X Mountain Lion, and now I cannot upload any of my pictures from iphoto or even my desktop to email, etc. After I choose my file and hit "attach file" to upload, it says: "Invalid File Specified". I am using jpg, so I'm confused. Any suggestions?

Not having a media card in your BlackBerry may affect your ability to transfer media files onto it. There is a file size limit of 2.86MB when transferring files into device memory. http://bbry.lv/9XNuy0
Have you verified that the applications you are trying to install are supported by your current wireless provider? Unlocked devices from one provider may not have full functionality on another network.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

I have upgraded to Pages 5.0.1 and now I cannot print or pass along "comments" in the text of a document. I previously was able to convert the Pages document, with comments, to a "Word" document so that others could view the edited text. How do I do that?

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