I have Windows 7 and recently everytime I try to update my iTunes I get an error message. Any reasons why?
Hi! I have a PC running on Windows 7 and recently I can not upgrade my iTunes. Any reasons why?
Many thanks, that's perfect.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
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Hello Skeandhu,
Thank you for the details of the issue you are experiencing with updating iTunes. You may want try downloading the latest iTunes update directly from the Apple site. When you are installing it, be sure you are logged in as an administrator:
iTunes - Download
http://www.apple.com/itunes/download/
If you continue to see the same error, I recommend the steps in the following article:
"Bonjour service failed to start, verify you have sufficient privileges" error message when installing
http://support.apple.com/kb/TS1609
Thank you for using Apple Support Communities.
Best,
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It sounds like you are unable to open iTunes after installing a recent update. I would recommend the troubleshooting in the following article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
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Note: Depending on your operating system, you may only have one of the listed paths.
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Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
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Visual C++ Runtime library
R6034
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