I have windows on my mac and lost audio and can't connect to the internet.anyone else having this problem? Or have it installed at the apple store?

I have windows on my mac which was installed at the apple store. I have lost audio and cannot connect to the internet on the windows side. Mac is ok. apple genius and tech support can't help me and say I need to go to microsoft. In fact the tech support was unaware that windows was loaded on by the apple retail store. Has anyone else had this problem?I recently bought fusion thinking this would help bridge between the two( as told by the genius bar) but it didn't help.Any ideas?

hey mate i used to have the same problem and i got computers maintenance guys out to fix it in the end and all it was, was the router.. got a new one and it was all good after that! i think some routers just arent compatible for some reason or another.

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    Process:         iTunes [634]
    Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier:      com.apple.iTunes
    Version:         11.1.2 (11.1.2)
    Build Info:      iTunes-1112011001002031~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [157]
    Responsible:     iTunes [634]
    User ID:         501
    Date/Time:       2013-10-24 14:05:07.761 -0500
    OS Version:      Mac OS X 10.9 (13A603)
    Report Version:  11
    Anonymous UUID:  4E3DE5D6-EF13-5E55-50E7-B7560AFB60AE
    Crashed Thread:  0  iTunes main  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)
    Exception Codes: 0x0000000000000001, 0x0000000000000000
    Thread 0 Crashed:: iTunes main  Dispatch queue: com.apple.main-thread
    0   com.apple.Foundation                    0x00007fff84bfa256 -[NSScriptSDEFParser suiteDescriptions] + 163
    1   com.apple.Foundation                    0x00007fff84bfec62 -[NSScriptSuiteRegistry _loadSuitesFromSDEFData:bundle:] + 102
    2   com.apple.Foundation                    0x00007fff84bfedad -[NSScriptSuiteRegistry _loadIntrinsicScriptingDefinitions] + 219
    3   com.apple.Foundation                    0x00007fff84bff1f3 -[NSScriptSuiteRegistry _loadSuitesForSecurityOverride] + 334
    4   com.apple.Foundation                    0x00007fff84bff305 -[NSScriptSuiteRegistry init] + 118
    5   com.apple.iTunes                        0x000000010e23f173 0x10dad9000 + 7758195
    6   com.apple.iTunes                        0x000000010e3e7495 0x10dad9000 + 9495701
    7   com.apple.iTunes                        0x000000010de6a738 0x10dad9000 + 3741496
    Thread 1:
    0   libsystem_kernel.dylib                  0x00007fff82c6be6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff8a723f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff8a726fb9 start_wqthread + 13
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff82c6c662 kevent64 + 10
    1   libdispatch.dylib                       0x00007fff8c12243d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib                       0x00007fff8c122152 _dispatch_mgr_thread + 52
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff82c6be6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff8a723f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff8a726fb9 start_wqthread + 13
    Thread 4:
    0   com.apple.iTunes                        0x000000010dbd2792 0x10dad9000 + 1021842
    1   com.apple.iTunes                        0x000000010e8fdbf3 0x10dad9000 + 14830579
    2   com.apple.iTunes                        0x000000010e90279f 0x10dad9000 + 14849951
    3   com.apple.iTunes                        0x000000010df5fd83 0x10dad9000 + 4746627
    4   com.apple.iTunes                        0x000000010dade9c3 0x10dad9000 + 22979
    5   libsystem_pthread.dylib                 0x00007fff8a722899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff8a72272a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff8a726fc9 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000608000001fb0  rbx: 0x00007fff70ab5018  rcx: 0x00007fff70ab5298  rdx: 0x00007fff70ab4fd8
      rdi: 0x00007fff70ab52f8  rsi: 0x00007fff8a1c0261  rbp: 0x00007fff52126b70  rsp: 0x00007fff52126a20
       r8: 0x00007fff70ab5278   r9: 0x00007fff70ab4fb8  r10: 0x00007fff70ab4d58  r11: 0x00007fff70ab52f8
      r12: 0x0000608000265300  r13: 0x00007fff825d2080  r14: 0x00007fff70a945b0  r15: 0x00007fff70ab52d8
      rip: 0x00007fff84bfa256  rfl: 0x0000000000010206  cr2: 0x0000000107440000
    Logical CPU:     1
    Error Code:      0x00000000
    Trap Number:     6
    Binary Images:
           0x10dad9000 -        0x10f17bff7  com.apple.iTunes (11.1.2 - 11.1.2) <4DBCA187-AD7A-3B20-9FEC-C6DAA3889FEF> /Applications/iTunes.app/Contents/MacOS/iTunes
           0x10f55a000 -        0x10f5daff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) <6DF8BE48-75E5-36DE-AD39-59B0B5A57E0F> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
           0x10f61a000 -        0x10f644ffb  com.apple.avfoundationcf (2.0 - 133) <385B4AC1-12A3-3ECC-98CD-31D391FCCEFE> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
           0x10f67c000 -        0x10f850fff  com.apple.iad.iAdCore (1.0 - 1) <0AC49774-2E81-31D7-B2BA-F272E16FD430> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
           0x10f91c000 -        0x10f920fff  com.apple.agl (3.2.3 - AGL-3.2.3) <1B85306F-D2BF-3FE3-9915-165237B491EB> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
           0x10f92a000 -        0x10f92dfff  com.apple.iPod (1.7 - 20) <9B9FD104-A8EE-3884-8610-B06700AC344E> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
           0x10f93a000 -        0x10fc66ff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
           0x10fc8d000 -        0x10fcc4ff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
           0x10fcdc000 -        0x10fdb2fe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
           0x10fdd1000 -        0x10fe14ff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
        0x7fff6ccd9000 -     0x7fff6cd0c817  dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
        0x7fff80157000 -     0x7fff8019cff6  com.apple.HIServices (1.22 - 466) <21807AF8-3BC7-32BB-AB96-7C35CB59D7F6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
        0x7fff80234000 -     0x7fff80251ff7  com.apple.framework.Apple80211 (9.0 - 900.47) <C897AFE6-DD73-387D-816A-67252A564207> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
        0x7fff80252000 -     0x7fff80b6e05f  com.apple.CoreGraphics (1.600.0 - 599.7) <7D0FD5A7-A061-39BA-8E00-723825D2C4DD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fff80b6f000 -     0x7fff819bbff5  com.apple.WebCore (9537 - 9537.70) <7A90E9D3-4F26-3049-9C96-C6B8CB1395C8> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
        0x7fff819cc000 -     0x7fff81abdff9  libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
        0x7fff81abe000 -     0x7fff81ac1ffc  com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
        0x7fff81ac2000 -     0x7fff81ac3ff7  com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
        0x7fff81ac4000 -     0x7fff81adbfff  com.apple.CFOpenDirectory (10.9 - 173.1.1) <3FB4D5FE-860B-3BDE-BAE2-3531D919EF10> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff81af4000 -     0x7fff81af8fff  libsystem_stats.dylib (93.1.26) <B9E26A9E-FBBC-3938-B8B7-6CF7CA8C99AD> /usr/lib/system/libsystem_stats.dylib
        0x7fff81b51000 -     0x7fff81b5bff7  com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
        0x7fff81b5c000 -     0x7fff81c1eff1  com.apple.CoreText (352.0 - 367.15) <E5C70FC8-C861-39B8-A491-595E5B55CFC8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
        0x7fff81c1f000 -     0x7fff81c3aff7  libsystem_malloc.dylib (23.1.10) <FFE5C472-B23A-318A-85BF-77CDE61900D1> /usr/lib/system/libsystem_malloc.dylib
        0x7fff81c3c000 -     0x7fff81c6bfff  com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
        0x7fff81c6c000 -     0x7fff81f16ffd  com.apple.HIToolbox (2.1 - 695) <C4DE35FF-D0AC-35C3-A7E6-F54CD153825C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
        0x7fff81f17000 -     0x7fff81f17fff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fff81f18000 -     0x7fff81f40ffb  libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
        0x7fff81f41000 -     0x7fff81fc1fff  com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
        0x7fff81fc2000 -     0x7fff82532fff  com.apple.CoreAUC (6.22.08 - 6.22.08) <F306D552-2220-3160-88EA-C916193C5EFD> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
        0x7fff82533000 -     0x7fff82549fff  com.apple.CoreMediaAuthoring (2.2 - 947) <B01FBACC-DDD5-30A8-BCCF-57CE24ABA329> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
        0x7fff8254a000 -     0x7fff8259bfff  com.apple.QuickLookFramework (5.0 - 622.3) <AB6CCD09-ECDF-3F01-9C42-34B37DDCF12D> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
        0x7fff825cd000 -     0x7fff8277af27  libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
        0x7fff8277b000 -     0x7fff827aaff5  com.apple.GSS (4.0 - 2.0) <ED98D992-CC14-39F3-9ABC-8D7F986487CC> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
        0x7fff827ab000 -     0x7fff827abfff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
        0x7fff827ac000 -     0x7fff827d0ff7  libJPEG.dylib (1038) <86F349A8-882D-3326-A0B0-63257F68B1A7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
        0x7fff827d4000 -     0x7fff827e2fff  com.apple.opengl (9.0.83 - 9.0.83) <AF467644-7B1D-327A-AC47-CECFCAF61990> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
        0x7fff827e3000 -     0x7fff827f2ff8  com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
        0x7fff82823000 -     0x7fff82b0dfff  com.apple.CoreServices.CarbonCore (1077.13 - 1077.13) <21324540-8B84-3333-ADB8-D3D5181D4639> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff82b0e000 -     0x7fff82b10ff7  libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
        0x7fff82b3c000 -     0x7fff82b66ff7  libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
        0x7fff82b67000 -     0x7fff82c55fff  libJP2.dylib (1038) <6C8179F5-8063-3ED6-A7C2-D5603DECDF28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
        0x7fff82c56000 -     0x7fff82c72ff7  libsystem_kernel.dylib (2422.1.72) <D14913DB-47F1-3591-8DAF-D4B4EF5F8818> /usr/lib/system/libsystem_kernel.dylib
        0x7fff82c73000 -     0x7fff83054ffe  libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
        0x7fff83055000 -     0x7fff83488ffb  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
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        0x7fff83491000 -     0x7fff83494fff  libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
        0x7fff83495000 -     0x7fff834b9fff  libxpc.dylib (300.1.17) <4554927A-9467-365C-91F1-5A116989DD7F> /usr/lib/system/libxpc.dylib
        0x7fff834ba000 -     0x7fff834bbffb  libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
        0x7fff834bc000 -     0x7fff834bcfff  com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
        0x7fff834bd000 -     0x7fff834bffff  com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
        0x7fff834c0000 -     0x7fff8350cffe  com.apple.CoreMediaIO (401.0 - 4544) <44EBC0FE-DAD5-3711-96CB-05250F350A16> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
        0x7fff83718000 -     0x7fff838b4ff7  com.apple.QuartzCore (1.8 - 332.0) <994D1E0A-64B6-398C-B9A2-C362F02DE943> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
        0x7fff838b7000 -     0x7fff83ddbfff  com.apple.QuartzComposer (5.1 - 316) <B20E93C3-8517-3E5C-83B6-C312C839C5D0> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
        0x7fff83de9000 -     0x7fff83e34fff  com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
        0x7fff83e4e000 -     0x7fff83e4ffff  libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
        0x7fff83e5d000 -     0x7fff83e97ff3  com.apple.bom (12.0 - 192) <989690DB-B9CC-3DB5-89AE-B5D33EDC474E> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
        0x7fff83e98000 -     0x7fff83eb0ff7  com.apple.GenerationalStorage (2.0 - 160.2) <79629AC7-896F-3302-8AC1-4939020F08C3> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff842ee000 -     0x7fff84313ff7  com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
        0x7fff843c9000 -     0x7fff844adfff  com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
        0x7fff844ae000 -     0x7fff844afff7  libsystem_sandbox.dylib (278.10) <A47E7E11-3C76-318E-B67D-98972B86F094> /usr/lib/system/libsystem_sandbox.dylib
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        0x7fff8af8c000 -     0x7fff8b1e4ff1  com.apple.security (7.0 - 55471) <233831C5-C457-3AD5-AFE7-E3E2DE6929C9> /System/Library/Frameworks/Security.framework/Versions/A/Security
        0x7fff8b1e8000 -     0x7fff8b1f3fff  libkxld.dylib (2422.1.72) <C88EF3E6-B31F-3E12-BE9B-562D912BA733> /usr/lib/system/libkxld.dylib
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    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 1
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 540
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=235.1M resident=143.1M(61%) swapped_out_or_unallocated=92.0M(39%)
    Writable regions: Total=38.7M written=3540K(9%) resident=3748K(9%) swapped_out=0K(0%) unallocated=35.1M(91%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG shared images                    140K
    Kernel Alloc Once                     4K
    MALLOC                             28.0M
    MALLOC (admin)                       32K
    STACK GUARD                        56.0M
    Stack                              9824K
    VM_ALLOCATE                         348K
    __DATA                             29.8M
    __IMAGE                             528K
    __LINKEDIT                         67.1M
    __TEXT                            168.0M
    __UNICODE                           544K
    mapped file                        23.9M
    shared memory                         4K
    ===========                      =======
    TOTAL                             383.9M

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