I haven't updated my iPod in a year...now it won't sync...

Okay... I basically haven't downloaded any music to my 20GB color/photo iPod in over a year... I finally plugged it into my computer and iTunes didn't recognize my iPod...so I reset my iPod...then it said I needed to update my software...so I downloaded iTunes 7.2...restarted my computer and tried to update my iPod... I went through the "5 R's"...didn't work...
I setup and account with iTunes store anD I CAN'T PUT THE MUSIC THAT I JUST FRIGGIN' DOWNLOADED TO MY LIBRARY INTO MY FRIGGIN' IPOD!!!!!! FOR THE LOVE OF PETE!!! SOMEONE HELP ME!!!! PLEASE...

I know it's not anywhere near as bad as the problem of no new music at all but this is the only post I can find that is even lightly related to my problem. I have about a month ago downloaded the song hallujuhah form the shrek original soundtrack. When I went to sync it it said "it cannot be copied onto ellie's ipod as it connot be played on this ipod." and so I thought fine I can stick with just lisening to it on itunes. HA! It dosen't even change at the top no matter how many times I click or how long I leave it! It isn' video so I don't know! If it helps I have an ipod nano 1st edition and I have had it since christmas. It's really annoying! I the other problem is solved. Mind you is there anywhere you can actually email apple? If so can you give the link/email address? Thank you! Im' gonna try downloading it again cos I've got loads of credit but if it doesn't work I'll be back!
ipod nano   Windows 2000  
unknown   Windows 2000  

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