I installed Encore by reverting to Premiere CS6, but after Encore loads and a new project is created, it crashes (exits) before I can do anything.

I followed the procedure described on the website of uninstalling Premiere CC, installing Premiere CS6, uninstalling it leaving Encore installed and reinstalling Premiere CC. I also installed the menu presets as described on another page of the website.
Encore loads and I try to create a new project specifying pathname and project name. Before I can do anything further, Encore exits with a windows dialogue about "Due to a problem the program must exit".
I did notice that some of the text boxes were filled in with values corresponding to old projects so Encore is picking up old configuration information from somewhere.

Thanks for this. The reason why I uninstalled PR CC was that in trying to follow the procedure in Encore CS6 not installed with Creative Cloud I came to step 5, Locate Premiere Pro in the list and click Install. But with PR CC installed, the button just says "Up To Date". Uninstalling allowed me to proceed.
Windows 7, and I tried running as administrator with no change.
Permissions seems unlikely to me, but if Encore can pick up old configuration data, which relates to projects that no longer exist and the pathnames won't be valid seems more likely. Do you know where it is stored so that I could try deleting it? When I last used Encore it was on Vista.
I would love to do a full Adobe uninstall as I have CS4 and 5.5 versions still hanging around, but errors occur if I try to uninstall them, and even when I tried downloading a special cleaner program from Adobe it didn't succeed.
Fortunately I have access to Canopus Edius and as a short term solution I have used that to author my DVD, but it would be great to get Encore up and running.

Similar Messages

  • HT201184 My computer is infected with the DNS changer virus. I installed the Macscan DNS Changer Removal Tool but after restarting the virus is still there!

    My computer is infected with the DNS changer Virus. I installed the Macscan DNS Changer Removal tool but after running it and restarting the laptop, the virus is still there .

    "Hinweis: Für die korrekte Durchführung dieses Tests dürfen keine Proxy-Server in den Einstellungen Ihres Webbrowsers aktiviert sein. Diese werden häufig bei Firmenrechnern verwendet. Sie sollten daher im Zweifel Ihren IT-Support kontaktieren, der Ihnen mitteilen kann, ob dieser Test in ihrer Umgebung genutzt werden kann."
    Google Translate:
    Note: For proper implementation of this test may not be a proxy server enabled in your browser settings. These are often used in corporate machines. You should contact your IT support in doubt, you can tell whether this test can be used in their environment.
    and
    fane_j wrote:
    Does the US site use a different script, which works even when proxies are used?
    No idea.

  • How do I reinstall Premiere CS6 to get Encore

    Im trying to get Encore back but it won't let me download Premiere CS6, it shows that it is uptodate but won't let me downlaod it. I don't have Premiere CS6 installed I only have Premiere CC on my computer. I was able to download it once and I was trying to get rid of the Premiere and keep only Encore as I use Premiere CC but now i lost Encore. Can someone please advise as to how I can get Premiere CS6 with Encore back on my computer?

    Hi Vnext,
    Thanks for posting on adobe forums,
    Please click on the more information button;
    then follow the instructions from step # 4 in this article
    http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html
    thanks,
    Sandeep

  • How do I install an older version of Premiere CS6

    I want to install Premiere CS6 6.0.3 but have 6.0.5 installed. I downloaded the 6.0.3 update from this page:
    http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Windows
    but when I tried to install it I got an error.
    How do I install a previous version of Premiere CS6?
    Randy

    Hi Randy,
    Once the file is downloaded and initiate the installation you need to choose start my subscription or start trial and enter your Adobe Id and password
    to activate it. If you are using CC you can download, install and activate CS6 product as well with that.
    Please use the below link for 6.0 version
    http://prodesigntools.com/adobe-cs6-direct-download-links.html
    Please make sure to complete the Very Important Instructions section prior to clicking on the download link.
    Thanks

  • Not able to open canon xf 305 mxf in premiere cs6 but opening in cs5....need help....plsss

    am not able to open canon xf 305 mxf in premiere cs6 but opening in cs5. I almost completed my project in cs6 and got this 3 gb footage just now.....help me please

    Are you using the Media Browser for importing?
    Import assets from file-based sources with Media Browser
    http://helpx.adobe.com/content/help/en/premiere-pro/using/importing-assets-tapeless-format s.html#import_assets_from_file_based_sources_with_media_browser

  • I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.

    I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.
    where can I get the upgrade file from ?
    thanks,
    Ofer

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I am trying to install Adobe Reader my wife's laptop but "installer" hangs up and fails with a blank black screen. The machine is capable and has a Vista OS. My wife blames the machine and wants to "throw it out." She's an idiot but I need to get this fix

    I am trying to install Adobe Reader my wife's laptop but "installer" hangs up and fails with a blank black screen. The machine is capable and has a Vista OS. My wife blames the machine and wants to "throw it out." She's an idiot but I need to get this fixed.

    run the cleaner (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs) and then retry installing.

  • Images appear fine in Photoshop cs6 and cc, but print too dark, and also show too dark in Windows picture viewer. How can I correct this? Is this a Photoshop setting issue or what?

    Images appear fine in Photoshop cs6 and cc, but print too dark, and also show too dark in Windows picture viewer. How can I correct this? Is this a Photoshop setting issue or what?

    Ok, look at your files in Photoshop. What is the profile assigned to them? You can find this out by going to the Status bar at the bottom, clicking on the right-pointing triangle and choosing document Profile from the list.
    Then in Windows, go to your Control Panel > Color Management and add sRGB (if it isn't there) and select it as your default profile.
    I hope that will work.

  • I took out a trial of Fireworks CS6, but for some reason a .dll file has been deleted off my computer. How can I download the program again?

    I took out a trial of Fireworks CS6, but for some reason a .dll file has been deleted off my computer. How can I download the program again?

    Hello
    you could have a look there Download CS6 products
    Hans-Günter

  • I have CC Indesign CS6, but client has CS3 and wants CS3 files.

    I have CC Indesign CS6, but client has CS3 and wants CS3 files. Can I access earlier versions through CC to do the 'downsave' thing? Any workarounds?

    You're a bit of a bind.
    To save backwards you need to File>Export and choose IDML
    But you will need to find someone with InDesign CS4 or CS5 as that is the versions that will allow to File>Export and choose INX.
    INX is the only version that can be opened in CS3.
    To be clear - the client should really update to the same version as you - as with each version the text engines are different, so there will be different line endings and perhaps even overset text depending on the layouts etc.
    Plus any new feature in CS6 that was not in Cs5.5 or earlier versions will be stripped out - and going back to CS3 there are a few things which could alter the layout significantly.
    I suggest the client upgrade to the latest version. Or if you can find a CS3 version online to purchase for yourself - either way - you should both work on the same version of the software.

  • I bought Photoshop CS6 in 2nd hand market and it was already registered in pre-owner's account how can cancel this and move to my account?

    I bought Photoshop CS6 in 2nd hand market and it was already registered in pre-owner's account how can cancel this and move to my account?

    Hi Syjung,
    The previous owner needs to transfer the license by filling the below form.
    http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license/_jcr_content/ma in-pars/procedure_2/proc_par/step_0/step_par/download/file.res/Transfer%20of%20License%20F orm.pdf
    Thanks

  • After installing lightroom 4 and cs6 extended from a disk on a new lap top everything is very small. I can hardly see any tools or text.

    I can hardly see the tools and text to be able to navigate after installing lightroom 4 and cs6 extended from a disk on a new lap top. I changed the screen resolution too 1280x800 and it still looks the same.

    Moving this discussion to the Photoshop General Discussion forum.

  • Why "Tuvaro" is highjacking my computor and home page after down loading and installing firefox ?

    when ever I down load and install fire fox the home page is automatically changed in to "Tuvaro" and changes all settings. I tried several times, and the same repeated. so I totally uninstalled from my system and like to reinstall without Tuvaro. is it possible ? I am using acer i5 with window7. 64 bit.

    Dear Mr. Philipp, thank you very much for your help and support. I could solve the problem much easier than I thought and regain the fire fox without "Tuvaro". thanking you once again, with regards.

  • I own CS6, upgraded from CS5.5 and need new computer.  Do I need to reinstall all CS s'ware I own?

    I own CS6 (upgraded from CS5.5) and need a new computer.  Will I need to reinstall every other CS package I own (in order) to get CS6 to work, or is there a quicker way to reinstall CS6?
    Brett
    Tampa, FL
    Message was edited by: Manish-Sharma

    There is a quicker way....Start with the CS6 installation directly, when prompted to enter the serial number for previous version, enter it and you should be good to go.
    I have removed your e-mail address for security purpose.

  • I've downloaded a trial version of Premiere CS6, but an error message keeps coming up that I can't install it because both files aren't in the same folder. They are saved in the same folder. Any ideas?

    Any help would be greatly appreciated. Thank you.

    rename that .txt file to a .7z
    then click or double click the exe.

Maybe you are looking for