I just bought a brand new iPhone 4s from a Three store. When I used the cloud restore to put the data from my old 3gs onto the device, it's prompting me for an Apple ID login with an email address that isn't mine!
I just got a brand new iPhone 4S on a contract from my local Three store. When I used the cloud restore to put the data from my old 3GS onto the device, it's prompting me for an Apple ID login with an email address (hotmail) that isn't mine! My old phone has NEVER had any Apple ID other than mine log into it, and the new one's a sealed box that I've opened and set up from scratch. Can anyone please explain this? I'm worried there's some kind of problem with my iCloud data being mixed with someone else's or something... Since I logged in with my own ID, it's downloaded the data perfectly fine, but I just got the Apple ID prompt again a moment ago with this same hotmail address in it... I'd be very grateful for any explanation!
In iTunes on your computer, select the Purchased section under STORE in the left column. Click on the first track and choose "Get Info" from the "File" menu.
In the "Summary" tab you'll see details of the purchaser of the track. Click Next to go through all your purchased music one by one until you find the ones you need to get rid of.
Unfortunately, there are no smart playlist rules that can filter tracks by the purchaser that I know of.
Similar Messages
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I just bought a brand new iPhone 5s and a huge problem is that when i try to sync my music to my iPhone 5s, under the music tab it says that i can only access my music via iCloud. is there anyway to sync your music from your computer?????
The ! sign before the song means that the actual song is no longer on your computer and/or iTunes library.
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I just bought a brand new iphone 5c and the home button is not working , why is that ?
I just had a brand new iPhone 5c and the home button is not working , why is that ?
then contact apple for warranty support or return the phone
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Hi everybody, I already apologize if this isn't the right community for my problem.This whole thing is very confusing so I really hope someone can help me
I used Gmail as my official email account and it was also the Email address for my Apple-ID (for many, many years..)
Strangely, a few months ago, I got an Email from Apple saying that my Apple-ID was being used for Imessage and Facetime on other devices (in Turkey?). I googled it and found out that it might be a fishing mail so I quickly changed my password and also the Email-adress for my Apple.ID – which means that the Gmail-account was not longer in use for Apple anymore.
But here's the problem : I still get Emails from Apple (in Turkish) from time to time to my Gmail- account. They don't seem to be fishing Emails, though. Another odd thing about that is, that the mails I receive at Gmail don't seem to be addressed to my CORRECT email-address.
While my adress looks like „[email protected]“ the Itunes mails I receive are addressed to '[email protected]“ . I hope you know what I mean. There is no point between the names in my real address.
What could this be and how can I solve this problem ? It's really freaking me out.
Thanks,
D.Hi D.,
Unfortunately phishing is far too common these days. The articles below will help you determine the authenticity of the emails that you received.
Identifying fraudulent "phishing" email
http://support.apple.com/kb/ht4933
Identifying legitimate emails from the iTunes Store
http://support.apple.com/kb/ht2075
-Jason -
I just bought a brand new iphone 5s and locked myself out
and forgot the passcode. it has never been backed up and it wont let me connect to itunes what do i do to restore it ?
Put it into recovery mode as described in this article:
iOS: Forgotten passcode or device disabled after entering wrong ... -
Just bought a brand new iphone 5. But the battery doesnt even last. I have changed all the location services n all. Still it doesnt last even half day. And the usage isnt heavy. My wife is using it, so it doesnt have a heavy usage. Tried every thing.
Gidday, I had the same problem when I bought my iPhone 5. If you drain the battery right down to nothing until it is completely flat and then recharge it 100%, drain it again, and fully charge it you should be good to go.
Hope this works..... -
I bought a brand new iPhone that Apple support says it is a replacment, what shall I do?
I bought a brand new iPhone 4 that has started to over-heat, since the first usage, and when I tried to contact Apple support online, they ask for the serial number for the phone that when entered it said "this serial number is for a product that has been replaced, please enter the replacment serial number for warranty info etc..
What shall I do to get a replacement(for the overheat problem)? even though I bought it brand new!!!!
Not to mention the main problem that got me into this which is the excessive heat that makes using the iphone 4 impossible!!!Well, it is not a well known retailer and I am sure that going to him and telling him this won't make a difference to him, he might be even not aware of the whole thing.
Rather than not having an Apple retail store here in Jordan, if I want to let Apple check the iphone I'll have to DHL it to a country with Apple retail store available in it! -
Just bought a brand new airport extreme and having trouble with it being recognized. My mac is version 10.5.8. What should I do?
The new AirPort Extreme needs the 6.x version of AirPort Utility, which comes packed in with Lion 10.7.5 or Mountain Lion 10.8.x......or......you can also configure the device using an iPhone or iPad running a recent iOS.
From Apple's Specifications:
Setup and Administration
iPhone, iPad, or iPod touch with iOS 5 or later and AirPort Utility 1.3
Mac with OS X Lion v10.7.5 or later and AirPort Utility 6.3
A few options.....
Borrow another Mac running Lion or Mountain Lion for 10-15 minutes and set it up. The Mac running 10.5.8 will be able to connect to the wireless....but it will not be able to make any changes to the configuration of the Extreme.
Update to Lion or Mountain Lion.....but check first to make sure that your Mac will support the operating system first.
Use....or borrow an iPhone or iPad to set up the Extreme -
I just bought a brand new Cannon GL2 camcorder and I am trying to import...
I just bought a brand new Cannon GL2 camcorder and I am trying to import some video footage into Final Cut Pro version 5.01. Whenever I put up the Log and Capture screen and turn my camcorder on the computer starts to think(the spinning color wheel) and not let me do anything else not even press play unless I completely turn the camcorder off again which defeats the whole purpose of me even importing footage. I don't understand why the Log and Capture screen won't let me import any video my old Sony Digital Hi8 was importing just fine a day ago, but now that I bumped up to the GL2 for some reason the Log and Capture screen isn't doing it's job so well by the computer starting to think(the spinning color wheel) instead of working. I have used the Cannon GL1 in the past and it worked like a charm. So I don't understand why the GL2 wouldn't be any easier? It is just giving me this problem and I don't know wether it's the firewire bus or what? Can someone please help me with my dilemma?
Ha...ha..very funny...but ah yeah from reading other posts on the "Canon" GL2 I figured out that you can't have multiple devices plugged into the firewire bus at the same time while you're importing video into Final Cut Pro. That's a HUGE bummer...thanks guys for your help you where fast and reliant. But now I have another problem my internal hard drive only has 4 GB out of 75 GB and my applications take up at least 40 GB of space. How am I going to connect my 600 GB external hard drive to the computer and import footage at the same time? Can you guys help me with this now?
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hi i just got a brand new iphone 5s i connected to itunes to restore all my data from the previous phone. when all the back up is finished i still cant use the phone as it ask me to restart again.... dont know what to do i tryed to restore 3/4 times but again when the restore is completed i still can't use the phone????
Replacements via Apple tech support are usually refurbished units, not new stock, though none of us here can say with certainty what you will receive. But you will not be able to tell the difference between new stock and a refurbished unit, and refurbished units generally go through more extensive testing than do new units, so getting a refurb may well be better than getting new stock.
Regards. -
Is anyone as frustrated as i am...just bought a brand new 13" powerbook to find that I can't load my adobe creative suite 2.3 software using the lion os! I need solutions that do not involve spending more $$$$ one the newest CS version. After googling problem, I find I am not the only one. Apple told me Creative Suite 3 would work, but others said no. Version 5.5 seems to be most reliable. Any feedback would be greatly appreciated.
No, you're not the only person who failed to do any homework before making your purchase. You will have to upgrade your Adobe software at the very least. Before you post another complaint about what doesn't run see
About incompatible software (OS X v10.6, OS X Lion, OS X Mountain Lion)
The Lion Compatibility Site -
HT4623 just got a brand new iPhone 5 today and my iMessage wont activate on my new phone
just got a brand new iphone 5 today from apple, and my imessages will not activate with the new phone. I was wondering if i had to wait a while for it to activate or is there a problem. I keep getting the message that says it is unable to activate at this time.
it can take up to 24 hours to activate.
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yesturday i bought a brand new iphone 4 and i got home and the guy i bought it from had alot of pictures and apps on it so i tried reseting it and whean i was reseting it it went black and hasnt came in since ive tride to hold power and home but dont work plz help
kawasaki-boss wrote:
yesturday i bought a brand new iphone 4 and i got home and the guy i bought it from had alot of pictures and apps on it s
How could it have been a brand new phone if there were already pictures on it?
I'd ask for your money back.
Matt -
I just got a brand new iphone 4s yesterday and found that the phone already had 10 days 15 hours cellular time on it, does it mean the phone is a used one?
That's not a reset pin. There is no reset hole in which to poke it. Neither is there a reset button. It is the SIM removal tool. If you had it, it would save you the agony of finding a paper clip.
The User Guide is available at http://support.apple.com/manuals/ or downloadable from iTunes as an iBook. -
Hello All
I have Iphone5 from last week ,it started giving me a problem ....
My Iphone is shuting down randomly automatically .and some time it not come automatically ,
when i connected my Iphone to iTunes ,iTunes asked me to restored the Iphone to default just like a Brand new Iphone , i did but still my Iphone shutting down randomly ..
Could you please provide some tips/solution , why it is shutting down
Is it Software problem ?If you restore it as New it is most likely a hardware problem. Take it to an Apple store and they will replace it, as all iPhone 5's are still in warranty.
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