I just bought a movie download it and it plays but appears only dark screen no sound

i just bought a movie download it and it plays but appears only dark screen no sound

Hi sergio.cajiao,
Here are some troubleshooting ideas for video playback issues:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
If that does not resolve the issue, you may want to report it to iTunes by following this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers!
- Ari

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Hi, Jjenjen30.
Thanks for the question and I believe we have a solution. The best option would be to delete the movie that is giving you an issue and redownload it via the iTunes store past purchase option. I have included a couple articles that will show you how to process these steps.
Deleting files from the iTunes library and your computer
http://support.apple.com/kb/ht3842
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If this does not resolve the issue, then iTunes might need to be notified to let them know there is a problem with the content. I have included the steps on how to let them know.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
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Click here and ask the iTunes Store staff for assistance. Only they will know why for certain.
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Thanks for that. Much more constructive than the last comment. It's only the restriction code I can't recall, not the access passcode. So I can currently access the device, just not age restricted content. Does that's make a difference? I also wondered if anyone knew how many attempts you get to try to get it right. Now tried 21 times and so far nothing bad has happened but I am concerned I'll eventually be completely locked out of the device. That doesn't seem in the spirit of things though. Surely it's foreseeable that a child could repeatedly try to guess the code so I can't see that it would be right to lock the device down completely in that circumstance, particularly if the access code is being typed in correctly every time.
Thanks

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Make sure the video is not in High Definiton (HD). You can check by right->clicking the file and choose Get Info. Under the Summary tab look for the Quality field. High Definition content is not compatible with your older iPod Classic as HD video resolution exceeds that of what is capable by this particular model. You'll need to redownload the standard version.
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B-rock

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You own it but you don't own the copyright.
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First of all, you need to separate out "the advertised capacity/usable capcity" figure from the issue you are experiencing. It's two differnt things
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I just bought a movie download it and it plays but appears only dark screen no sound

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