I just bought a new iMac last week but there's no iWork (no pages, numbers or keynote ) in my iMac. I understand that these apps i coming free when we bought a new apple product. What should I do or find the iWork for free?

I just bought a new iMac last week but there's no iWork (no pages, numbers or keynote ) in my iMac. I understand that these apps i coming free when we bought a new apple product. What should I do or find the iWork for free? I've checked in apps store & there cost me $19.90 each. Theres no free version available.

Check the info of the Up to Date program: http://www.apple.com/creativity-apps/mac/up-to-date/

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TA44551 my gen 4 iPod doesn't charge, the usb cable is good(works on other apple products) What should i do?

my gen 4 iPod doesn't charge, the usb cable is good(works on other apple products) What should i do?

What normally happens is most people take showers and listen to thier ipods or live around many sources of humidity. Moisture corrodes the 30 pin connector on the ipod touch. Clean and inspect the ipod touch's connection pins to resolve most charging/ sync issues.. The pins could also be dirty, bent or broken. If dirty: Take 91% rubbing alcohol, dip a tooth brush into it, shake the excessive alcohol off leaving the brush damp(don't use to much alcohol, it should not be dripping). Careful!!! The Pins are Very Fragile! Gently brush the connector pins, long ways, left to right in a few second bursts, inspecting the pins as you go... If you have an eye loop or magnifying glass you can see inside the connector easily and see if the pins look dirty or bent or broken. If they are bent you have to VERY GENTLY stand them back up. If they are bent very far down, chances are you will snap them off trying to straighten them back up. If they are not severely bent over, use a very small flat head precision screw driver to bend the pin back parallel with the good pins. Pease note: certain pins are used by the wire for different things such as sync or charging... If your pins are broken off, do a search and find out what the individual pins on the ipod 30 pin connector do to see what is affected. Worst case is your pins are broken off. U can attempt to solder the broken pins back on without opening the ipod touch, which is super difficult to do, or you can open the touch and repair/replace to 30 pin connector entirely. U will need to do some micro soldering to say to least! Don't attempt unless you are confident in your soldering skills and research how to open an ipod touch? You will need some specific tools and watch out for floating LINT! Get some canned air ;) use a small 1/2 second bursts from 4-6" away because it will steam up you touch if used for to long. Good luck!

HT1386 i purchased a new phone last week but no able to sinc songs which were not purchased from itune.--please help

I PURCHASED A NEW PHONE LAST WEEK BUT NOT ABLE TO SINC SONGS WHICH WERE NOT PURCHASED FROM I TUNE- HELP

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

What should I do to find the 500GB of the Time Capsule?

I've been involve with the TC since was released. Recently I noticed that the Time Machine wasn't able to perform the regular back up, but not even that, the memory size of the TC wasn't there. I pushed the button on the back of the TC try to see if there's any different; I open the airport program, try to restore the original setting of the TC but since then, my Macbook haven't perform any backup and I'm really curious what actually happen to the TC.
What can I do to find the remain 500 GB that the TC suppose to have it, in order to continue with the regular back ups for the Time machine? Any suggestion are welcome, prior to bring the TC for technical support.

If you open your hard drive and look for the SHARED heading on the left, does your TC appear there?
If not, click anywhere in an open space on your desktop to display the Finder menus at the top of the screen.
Click Finder and click Preferences. Under the heading of "show these items on the desktop", make sure there is a check mark next to "connected servers".
Next, click the Go menu at the top of the screen and select Connect to Server.
Type in afp://10.0.1.1 and click connect. Enter your TC password if required. (This is not the wireless password).
Now try to reset Time Machine as before.
Any luck?

HT1349 i dont have my ipad and i am not where i can locate the box at the moment what can i do to find the credentials for the ipad

i am not where i can locate the particulars for the ipad due to being in another state at the moment. what can i do to find the id/ime info

My Support Profile
https://supportprofile.apple.com/

I updated to new version last week but now can't open my site saved yesterday, asks me to update?

I updated my Muse to the new version and saved my site to another name, then published. Now I can't open the file, the message is that I have to update. I already did. Plus there's no indication on HOW to update if I hadn't. I'm stuck!
www.mill-road.com

If you updated from Muse 7.4 or earlier to Muse 2014 then there are two copies of Muse on your computer. (The 2014 version installs along side the older "Adobe Muse CC" version.) Are you sure you're launching the new version?

I have lost most of my pictures with iphoto 11. What should I do to find the thousands of missing photos ?, I have lost most of my pictures with iphoto 11. What should I do to find the thousands of missing photos ?

Well everyhting is in the title. I am extremely bad in computing. So if someone can answer, I won't be offended if you can explain like if I were a 5 yo child. a big thank you

Right click and "Show Package Contents" on your iPhoto Library file, it's actually a folder and inside is a folder called Originals, use the Finder to Duplicate that and move OriginalsCopy out to a safe place..
Rebuild the iPhoto database, see if that corrects your problem.
https://support.apple.com/kb/HT2638

After my first questio: can not find the link for free download firefox 6. You answered and I used the link you send. nr 5 was downloaded but it did not work on a minimac it said the version of the mac does not allow it. What to do use the 3.6

The upgrade notification did not give a free download icon so I asked you and you replyed with an email with a link. I went to the page and could happily download nr 5 instead of 6 but well.
Now firefox gives still the notification to upgrade and what i downloaded does not work on my mac with safari.
So can i savely stay with 3.6 ?

You can't use Firefox 4 on Mac OS X 10.4, on on 10.5 you need the Intel chip.
It would be easier if you replied to your original question, so someone can see what you are talking about. There are a lot of questions asked even in a single day so we can't see what that was easily. If you need to redownload 3.6.17 then
http://www.mozilla.com/en-US/firefox/all-older.html
I tried a search on your name and that didn't work, but you could possibly have found your previous post via the "My contributions" link at the top of
https://support.mozilla.com/questions
I doubt that Firefox 5 or 6 would be any different, once support is dropped for hardware or operating system it stays dropped, you need to stay with version 3.

I brought a new Mac book air but did not buy iWork apps ( pages, numbers and keynote) now that I have downloaded OS Maverick will I get these apps free to download? Because when I visit the store it still has the buy option with the price listed

I brought a Mac book Air this September. However I did not buy the apps pages, numbers and keynote. I was
Delighted to hear these apps are free - however when I tried to download them from the
App Store - I still find the buy button with the price.
So will these apps be free

Hello there, Anilkr.
The following Marketing Page reviews the requirements for upgrading those Applications for free:
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
http://www.apple.com/creativity-apps/mac/up-to-date/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

My iPad is not starting, it just shows an apple icon. what should i do?

my iPad is not starting, it just shows an apple icon. what should i do?

IF THE RESET DOESN'T WORK, FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug (very important)
5. Release Home button.
ON COMPUTER
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...
Note: Data will be lost

TS3694 my iphone is stuck at apple logo , what should i do ?

my iphone is stuck at apple logo , what should i do ?

Hello Usmanoo7,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
You may need to perform a recovery-mode restore if the device displays the Apple logo with no progress bar or a stopped progress bar for over ten minutes.
Best of luck,
Mario

Why is it taking 19 hours to encode four avi. files. I just bought a new 21" iMac last week and it is just to slow to use. Thanks

I just bought a new 21" iMac last week and it is just to slow to use. Before it used to take a couple of hours now its just way too long

Hi
As I understands it - This has nothing to do with Your iMac - Any Mac would take the same time.
May be OS and support on the Window-PC platform handles this better.
• .avi - is no specific codec (file format) but a container and the codec in this might not be one that iDVD can directly use (encode to .mpeg2 as on DVD disks)
So either it just can't do it - or -
iDVD has to back-encode to an usably codec - THIS IS WHAT I THINK HAS HAPPENED
This back-encoding can take serious time - AND the final result usually is far from Good.
I would
• find out in what codec the .avi file is (I use QuickTime and in this inspector to read what codec .avi contains) (.mov is also a container)
• import it into a program that can transcode to a better codec for iDVD - streamingDV or AIC (I GUESS)
• then use this in iDVD
Yours Bengt W

How do I connect my new (purchased last week) macbook air to my samsung smart tv? I purchased the adapter at the apple store and connected to the TV via HDMI cable. The TV says "no signal. I do not see TV as an option in the display tab of system prefer

how do I connect my new (purchased last week) macbook air to my samsung smart tv? I purchased the adapter at the apple store and connected to the TV via HDMI cable. The TV says "no signal. I do not see TV as an option in the display tab of system preferences. what else do I need to do?

First, make sure your TV is tuned to display the correct input signal. Most TVs have several inputs (multiple HDMIs, cable connections, RCA etc) so double-check that you're using the correct one - HDMI1, HDMI2 or whatever is written next to the port.
I assume that you have a mini-Displayport to HDMI adaptor? If you open displays preferences, first tick the box that says "show display preferences in menu bar" then locate the menu and click Detect Displays. See if that helps.
Matt

I just bought an iMac last week and was told that I could update to Mountain Lion for free. How do I do this?

Am I eligible for a free upgrade to Mountain Lion? I just bought my iMac last week.

http://www.apple.com/osx/uptodate/

During the last week my Iphone has been switching off/on on its own and now my Iphone got stuck at the apple logo.What should I do?

During the last week my Iphone has been switching off/on on its own and now my Iphone got stuck at the apple logo.What should I do?A month ago it also happened but then everything got back to normal.A person told me to change th display...what should i do?please help!

Hey adinat,
Welcome to Apple Support Communities! I would go through the steps in the iPhone troubleshooting assistant and see if that resolves the issue you're experiencing on your iPhone 5:
Frozen or unresponsive iPhone
http://www.apple.com/support/iphone/assistant/phone/
Regards,
David

I just bought a new iMac last week but there's no iWork (no pages, numbers or keynote ) in my iMac. I understand that these apps i coming free when we bought a new apple product. What should I do or find the iWork for free?

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