I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no c
I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no customer support for this. I can't believe what a poor service company Adobe is!!
The problem was that you migrated CS6. Unfortunately, migration doesn't work because it doesn't move all the files.
First, you'll need to use the Adobe Cleaner Tool to remove the components that were installed:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Second, you should install a clean copy of CS6. Here is a link:
Other downloads
Similar Messages
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Hello. I just bought a refurbished macbook pro and it did not come with any disks. Do I have to make my own bootable backup disk?
Welcome to the Apple Support Communities
Open > About this Mac > More Info. Macs with OS X Mountain Lion or Lion don't have discs, so you have to reinstall Mac OS X through Internet Recovery -
I just bought a new MacBook Pro on Tuesday, but now I can't open most programs as they claim to need Java SE 6. The new computer forced me to use Yosemite instead of Maverick which I had been using. I have downloaded the most up to date version of Java but I can't seem to get anything to work still.
Any advice?This is what the programs are asking for: Java for OS X 2014-001
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It has a question mark inside the quick time logo everytime I click on it
If you mean you are trying to play a file and the QT icon with a quesion mark appears in the display area, then this means the play has reached a programming disjunction and doesn know what to do—i.e., the player recognizes the content but something is preventing proper playback is telling the user it has a question as to how the content is to be played. In such cases you normally have to determine what content, what file container, and which player version is involved before you can decide how to best fix the problem. -
I tried to upload final cut pro on my new computer but it says that it no longer supports the application is there anything I can do to make it work?
I assume the MBP is new and you have Lion on it (10.7)?
Here is what will run:
http://support.apple.com/kb/HT4769
charlie -
Title Basically sums it up.. is there anyway I can get those apps without having to pay for them..?
You and the original owner need to contact Apple Care and have the MBP released from his Apple ID. Then you can use OS X Recovery to erase the MBP, install the original version of the shipping OS X updated to the most recent version available and install new versions of the iLife apps that you can then accept into your Apple ID used with the Mac App Store.
OS X Recovery -
http://support.apple.com/kb/HT4718 -
The photoshop software is from CS6 Design and Web Premium. Do I have to download the whole Master collection?
Please refer to the steps in Re: cs6 serial suddenly invalid.
It should help you.
Regards
Rajshree -
Why will his phone not give him the option of using his front camera?
Also, the iPhone is not a Storage device... has he been Backing Up Regularly...
How to BackUp > http://support.apple.com/kb/ht1766 -
I have a new Macbook pro and can't recall the password I used with my Time capsule - How can I (ideally) retrieve or possibly change the time capsule password?
Remember security on a TC is an illusion.
Simply press the reset button for 1-2 sec.. you must not do too long .. it will then hard reset.. but soft reset will revert all passwords to default for 5min. ie TC password is now public.
Remember this the next time because anybody at all can change your passwords.
Once into the TC you can then open the view passwords if you wanted any weaker security. Click and open the TC.. and click on edit.. then go to the top menu..
Voila .. all your passwords in plain sight to any Tom Dick and Fred. -
I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?
When you installed the Lightroom 5 on your MacBook, did it ask for both serial numbers. Since you purchased Lightroom 5 as an upgrade, you need both the serial number from your original purchase as well as the new serial number for Lightroom 5. If you have both of those numbers and they are still not being accepted then you will have to contact Adobe customer support for a solution.
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Hi, I just bought a new Macbook pro and i am trying to transfer my photos from my iPhone to my macbook. I set up the account on iTunes but it won't transfer my photos. How do i do this?
Hi, I just bought a new Macbook pro and i am trying to transfer my photos from my iPhone to my macbook. I set up the account on iTunes but it won't transfer my photos. How do i do this?
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I just bought a new Macbook Pro and under current operating system, it list OS X 10.9.1 as my current system and says I can update to Mavericks. Isn't 10.9.1 the newest OS for Mac? This is my first Mac and I'm not sure about the way it lists the OS systems in the "about this computer tab". I tried to update to Mavericks and it will not allow me to update, despite meeting all of the above requirements. Can anyone help me?
Mac OS X 10.9 and 10.9.1 are Mavericks.
(96412) -
Just bought new MacBook Pro and can't get FCP Studio to load on it. Any Help!
I just bought a new MacBook Pro and I tried to load FCP Studio on it and it says it does not support it. I use FCP Studio 2 and I need to use it as I don't know FCP X. Any suggestions. I currently have FCP Studio 2 on a 2008 Mac Pro with Maverick on it.
Thanks, GaleFinal Cut Studio 2? That's 8 years old...4 OS versions ago. Mavericks doesn't take FCP 7 into account, much less FCP 6. In fact, to even install FCP 6 onto the PREVIOUS OS, Mountain Lion, you had to hack the terminal, or install Pacifist and do some shenanigans to get it to recognize the installer.
In short, it's very difficult to get older, discontinued software to work on new computers with new OSs. If you need to use FCP 6, then you need to stick to older computers and OS's that run it.
It is on your 2008 MBP because, no doubt, you upgraded the OS around the already installed apps. I'm not sure how well it will work. -
i just bought a new Macbook Pro and loaded all my info from My old Macbook...now i can't remember for the life of me my Admin Password (which i created 3 years ago)...is there ANY WAY to bypass this on my new Macbook Pro and begin again...?
I assume that you don't have the installation discs, so:
1. Reboot
2. Hold command + s key down after you hear the chime.
3. When you get a text prompt enter in these terminal commands to create a brand new admin account (hitting return after each line):
(Type these commands very carefully)
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now
4. You will go through the setup process again, create a new admin account, login to it and then change your existing account password or whatever else you need to do. You can delete the account you made in this process, or not. -
Hi, I've just bought a new Macbook Pro and started migrating from PC but the remaining time is about 70 hours long, I just wanted to know if that timing is normal and if not, does leaving running my MacBook that time can affect it?
70 hours... no, it's not normal but it can't hurt your Mac to be running for that amount of time.
Try this support article > OS X Mavericks: Transfer your info from a PC
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