I just bought a new MacBook Pro and recently updated to the new OS X.

Take it back to your nearest Apple retail store or Premium re-seller and ask them to check it out on the spot and replace it if necessary. It carries a twelve month guarantee.

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Hello. I just bought a refurbished macbook pro and it did not come with any disks. Do I have to make my own bootable backup disk?

Hello. I just bought a refurbished macbook pro and it did not come with any disks. Do I have to make my own bootable backup disk?

Welcome to the Apple Support Communities
Open  > About this Mac > More Info. Macs with OS X Mountain Lion or Lion don't have discs, so you have to reinstall Mac OS X through Internet Recovery

I'm looking to buy a new Macbook Pro, and have questions about the Applecare extended warranty?

I'm looking to buy a new Macbook Pro, and have questions about the Applecare extended warranty? I want to know if the 3 year extended warranty covers what damage. Like water damage, accidental damage, lost or stolen macbook, manufactory defects, or any other kind of damage, maybe be even cosmetic damage. Can anyone help me?

If you are talking about features of the MBP itself, as long as you are not looking at the Retina models, then the memory you can upgrade yourself for a lot less than Apple charges, and that does not affect the warranty as Apple considers memory a user permitted upgrade. Great sources are Crucial and OWC, both are Mac specialists and have on-line videos on how to do the install.
If the 15" is what you are looking at, a good upgrade is the 7200 rpm hard drive, gives a little better performance over the standard 5400 rpm drive.
The Hi Res screen is good if you do a lot of graphics work.
Comparing the 13" amd 15" you will notice the 15" has a second, discrete graphic processor...helps when you get into heavy duty videos, games, graphics...but keep in mind that kicking in the second processor uses a lot of power and will run the battery down faster.
If you are looking at the Retina models, then keep in mind there are no post-purchase upgrade options...you have to buy with everything you want at the start.
Just some thoughts.

I have been editing a document on my MacBook Pro and iPad, which has the newer versions of Pages. Now, I cannot open on My MacBook. It says I need a newer version of OS. However, I'm not showing a newer version being availabe!!! Can anyone help???

I have been editing a document on my MacBook Pro and iPad, which has the newer versions of Pages. Now, I cannot open on My MacBook. It says I need a newer version of OS. However, I'm not showing a newer version being availabe!!! Can anyone help???

That is Pages for iPad v2.0, which Pages '09 v4.3 can't read.
You need to either stick with the older version of Pages on the iPad or get Pages 5 for the Mac which is only available if you are running OSX 10.9 Mavericks.
Unfortunately that is not the end of your woes because Apple has made iCloud convert the files to Pages 5 now, and Pages 5 has over 90 features deleted on top of doing a shocking job of converting older Pages files.
Peter

I have a new Macbook pro and can't recall the password I used with my Time capsule - How can I (ideally) retrieve or possibly change the time capsule password?

I have a new Macbook pro and can't recall the password I used with my Time capsule - How can I (ideally) retrieve or possibly change the time capsule password?

Remember security on a TC is an illusion.
Simply press the reset button for 1-2 sec.. you must not do too long .. it will then hard reset.. but soft reset will revert all passwords to default for 5min. ie TC password is now public.
Remember this the next time because anybody at all can change your passwords.
Once into the TC you can then open the view passwords if you wanted any weaker security. Click and open the TC.. and click on edit.. then go to the top menu..
Voila .. all your passwords in plain sight to any Tom Dick and Fred.

Graphic card problem maybe? Since when I have changed the hard drive to my macbook pro and I installed all the new softwares, my mac is very slow and the screen gives crazy pictures,could maybe be the graphic card, does anybody have experienced this?

Graphic card problem maybe? Since when I have changed the hard drive to my macbook pro and I installed all the new softwares, my mac is very slow and the screen gives crazy pictures,could maybe be the graphic card, does anybody have experienced this?

after a restart it works for a time, but always slow. I went to the Applestore this afternoon and the made a check and said it would be the logicboard and they would have to change it for CHF 600 and it would be ready in 10 - 15 days

I transfered my Final Cut Pro from a macbook to a new macbook pro and i cant get the program to open.

I transfered my Final Cut Pro from a macbook to a new macbook pro and i cant get the program to open. I have already uninstalled a reinstalled 4 times. What should I do?

How did you transfer it?
As a first step you should trash the preferences with http://www.digitalrebellion.com/prefman/

I just bought a new MacBook Pro and it came with the old operating system, how do I upgrade it to the latest one without having to purchase it?

Hi,
Im a new Mac user. I currently just bought a new MacBook Pro. The first computer I got apparently had a problem with the flex, so I had to go change it for a new one. The first one had the latest operating system, the second one the store gave me didn't, yet it's still a brand new computer, so I don't see why I should have to pay for the new operating system, which should already come with my brand new computer. So I am trying to contact apple so they may give me permission to download it from the app store for free, due to this inconvenience and first bad experience. The vendor tells me that sometimes new computers may come with old operating systems because they're from an old batch of new computers. Oh and by the way, I'm from Honduras, and bought it at Jetstereo, in Tegucigalpa (the capital). This store is a licensed distributor.
Hope someone can help me,
Ankie Zapata

Go to the Mac App Store main page and click on Support under Quick Links.
(82704)

Just bought a used macbook pro and it was wiped clean. how do I purchase Lion or maverick to start it up??

My daughter just purchased a macbook pro and it was wiped clean. It says we need to purchase Lion. How do we do that? We can't find it in the app store

It has a question mark inside the quick time logo everytime I click on it
If you mean you are trying to play a file and the QT icon with a quesion mark appears in the display area, then this means the play has reached a programming disjunction and doesn know what to do—i.e., the player recognizes the content but something is preventing proper playback is telling the user it has a question as to how the content is to be played. In such cases you normally have to determine what content, what file container, and which player version is involved before you can decide how to best fix the problem.

Install Creative Suite CS4 onto my new MacBook Pro, and deactivate it on the old mac

I want to install Creative Suite CS4 onto my new MacBook Pro, must I deactivate it on my old mac? Please teach me how to deactivate?

Thank you very much for the replied, I'd deactivated it and successfully installed onto my new Mac.

I tried transferring my iphoto library from my old macbook onto my new macbook pro, but when i open the new iphoto, it seems to have transferred ALL images ever used on my old macbook. now iphoto won't let me do anything to fix!!

i tried transferring my iphoto library from my old macbook onto my new macbook pro (via external hard drive), but when i open the new iphoto, it seems to have transferred ALL images ever used on my old macbook. so i tried to just delete all those images so i could try a different approach to transferring, but the new iphoto won't let me do anything and every time i try to delete anything it crashes (since the image amount is so high). please help!!

See http://support.apple.com/kb/HT1229?viewlocale=en_US - I doubt that it will solve your problem, though. You may want to post on the iPhoto forum - that's where all of the iPhoto experts hang out.
Good luck,
Clinton

Bought a used macbook pro and trying to do a new reset

I keep getting this response :
this item is temporarily unavailable try again later

If you want to reset your macbook pro to its factory new, out of the box configuration there are a couple different ways to do that depending on exactly which MBP you have. Look under the Apple menu in Finder and select About this Mac. If your MBP shipped with Lion or later it can be restored using Internet Recovery OS X: About OS X Recovery - Apple Support Some earlier models can upgrade the firmware to use Internet Recovery Computers that can be upgraded to use OS X Internet Recovery - Apple Support If your MBP isn't one that can then you would have to restore from the original set of gray install discs which the seller should have provided.

Just bought a used Macbook pro, and now I cannot get Garauge Band, iPhoto, or iMovie without having to pay?

Title Basically sums it up.. is there anyway I can get those apps without having to pay for them..?

You and the original owner need to contact Apple Care and have the MBP released from his Apple ID. Then you can use OS X Recovery to erase the MBP, install the original version of the shipping OS X updated to the most recent version available and install new versions of the iLife apps that you can then accept into your Apple ID used with the Mac App Store.
OS X Recovery -
http://support.apple.com/kb/HT4718

I've bought an used macbook pro and want to change the ownership!

Basically i've purchased on ebay a pre-owned macbook pro that hasn't come with the original OS discs and I don't know how to change the ownership!
I've only have the ebay articule of the auction that I won and my credit card resume where I paid for the item that proofs my ownership on the macbook but nothing else!!
I just want to state somehow legally that this macbook is now mine in case i need apple care assistance or anything else (legal matters).
thanks on advance to the whole community!

pre-owned macbook pro that hasn't come with the original OS discs
Which OS was originally pre-installed? You need this information, in order to receive the proper instructions on how to wipe it clean.
Macs that came with the OS'es 10.6.8 & earlier are not suppose to be sold w/o the DVDs that originally came w/them per Apple's license agreement. If this is the case w/you, then you purchased a glorified door stop. The system DVDs have troubleshooting tools on them and they are machine specific.
You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.
If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number. Here's a list of links to all of those - http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html Another resource: International Support Phone #s.

What you Mac guru's recommend for cloning a disc? I just bought a Mac Book Pro and I am on the learning curve from Windows. I have always used Acronis as I do an image and if I need to restore, I boot off the bootable cd and restore the image and everythe

I just purchased a Macbook pro laptop. I want to be able to backup and restore as I did in windows with Acronis. In Acronis I take an image of the hard drive, I can then wipe it clean, (format, Dban, etc) and boot off the acronis boot cd, go to my backup and crestore it. After the restore Windows comes up and everything from my pc before I wiped it is now there again, no reinstalling or configuring anything. And it takes about 10 mins or less.
I am looking for a package that will do the same for the MacBook. Any suggestions please?
Thank you

There is no system like Acronis for the Mac platform. You can try using the buiilt in Disk Utility to create an Image of the complete Mac drive but I have found that this does not work very well as on tryiing to restore it gives errors sometimes.
You can use SuperDuper or Carbon Copy Cloner to create a bootable Clone of your system partition. But that is only for the System partition and not the complete drive.
If you use Boot Camp to install Windows on your Mac neither of those two programs will clone the Windows side.
Neither will Disk utility as Mac's can not create or write to a NTFS partition. So some other program is need for that.

I just bought a new MacBook Pro and recently updated to the new OS X.

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