I just bought photoshop element 13 and premiere combo and it refuses to download on my mac laptop. The program said it could

I just bought photoshop element 13 and premiere combo and it refuses to download on my mac laptop. The program said it could

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  • Just bought Photoshop Elements 12 and Photoshop Elements 12 Premiere...downloaded with Akamai Download Manager...now cannot find!  Where to look?  Have Mac OS...looked in downloads already...only one site for Photoshop Elements 12...nothing about Premiere

    Just bought Photoshop Elements 12 and Photoshop Elements 12 Premiere...downloaded with Akamai Download Manager...now cannot find!  Where to look?  Have Mac OS...looked in downloads already...only one site for Photoshop Elements 12...nothing about Premiere..when click on Install says Adobe already running...Really?  Where is it?

    restart you computer and use finder to check for downloaded/installed files.

  • Just bought Photoshop Elements 13...I'm trying to make a slideshow but can't figure out how to alter duration time that the slide is on the screen.  They presently move from one to another way too quickly...also need a different pan and zoom option.  Wher

    Just bought Photoshop Elements 13...I'm trying to make a slideshow but can't figure out how to alter duration time that the slide is on the screen.  They presently move from one to another way too quickly...also need a different pan and zoom option.  Where are all the options I had in PS10?  Also...Can I burn this to a DVD?

    The changes have brought improvements but also drawbacks compared with the old slideshow editor.
    The templates are now fairly fixed but I find the “Classic Dark” gives reasonable results with some panning and you can click the audio button and browse you PC for any track. Unfortunately there are only three speed choices linked to the music track. The improvement for most people is that you can now export to your hard drive at 720p or 1080p and upload to sites like YouTube and Vimeo.

  • I just bought photoshop elements. where is the mac version. i only see windows. thx

    I just bought photoshop elements. where is the mac version. i only see windows. thx

    PSE 10, 11, 12,13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

  • I just bought photoshop elements 13 last night. Today I am watching tutorial videos to show me how to use it, but the videos are showing me things I don't have. Asking me to click on tabs i don't have. Why is this? Is there another way I can learn? Or is

    I just bought photoshop elements 13 last night. Today I am watching tutorial videos to show me how to use it, but the videos are showing me things I don't have. Asking me to click on tabs i don't have. Why is this? Is there another way I can learn? Or is my download messed up and not giving me everything I need?

    Got a link showing us which video tutorials you're watching and examples of what's missing in your software?

  • I bought photoshop elements 12 from dell and it won't download and they are telling me they sell adobe products and I have to go through you. I was sent a trial password but it doens' t  work.

    I bought photoshop elements 12 from dell and they are telling me I have to go through you to download it. I got my password but it doesn't work. What do I do?

    you need a serial number, not a password.
    with the serial number you can activate your adobe.com/ download to a full version from the trial,
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.4 (win) 5.4 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I just bought Photoshop Elements 13 but I can't opened it. "image not recognized".

    I just bought Photoshop Elements 13 but I can't opened it. Everytime it says "image not recognized".
    Is it the wrong thing that I wanted to open? I don't know..
    What should I do?

    Hi,
    Can you just try to re-install pse. If you have downloaded it from any source, try to download it again and then re-install it.
    Thanks,
    Swapnil

  • Just bought Photoshop Elements 13.  How to I get it started?

    I just bought Photoshop Elements 13. I got an error message when I tried to get it started.

    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • I just bought photoshop elements. It claims to be installed, but nothing happens.

    I just bought photoshop elements. It claims to be installed, but nothing happens. Akamai NetSession says Download complete, so I click on open bundle and get nothing.

    Good day!
    Please post Photoshop Elements related queries over at
    http://forums.adobe.com/community/photoshop_elements
    Regards,
    Pfaffenbichler

  • I bought Photoshop Elements 12 (box - CD) and threw away the box. I thought the serial number would be on the disc sleeve, but it was not. Now I can´t register the product. Is there something I can do to get the number/code to activate Photoshop Elements?

    I bought Photoshop Elements 12 (box - CD) and threw away the box. I thought the serial number would be on the disc sleeve, but it was not. Now I can´t register the product. Is there something I can do to get the number/code to activate Photoshop Elements? Thank you.

    My guess is that you won't be able to do much if you threw away the serial number before using it.  The serial number will not have been externally visible on the box though... doing that would make it available for use by anyone who sees the box in any store.
    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    If you remain unable to locate the serial number you might need to head back to wherever you purchased the product to confirm whether or not you might have thrown out the serial number or if it could even possibly have never been provided.
    Beyond that you need to resolve serial number issues with ASdobe Support directly.  Here is a link for chat:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Just bought Photoshop Elements 12 a week ago...

    I just purchased Photoshop Elements 12 last week (9/17/2014), after using the 30-day trial and now see that PSE 13 has been released. Is there a free upgrade available for people in my situation? Who would I need to contact at Adobe?
    Thanks,
    Dave

    Hi davenc,
    Since you've purchased Photoshop Elements 12 within 30 days of Photoshop Elements 13 release you qualify for the upgrade, please chat with our Customer Service to receive the upgrade. http://bit.ly/E12_PAU
    Plesae make sure you have a valid Proof of purchase for Photoshop Elements 12.
    Valid proof of purchase
    Regards,
    Sandeep

  • I bought Photoshop Elements in March 2014 and had to reinstall Mavericks (Apple) yesterday. Now Elements doesn't work. Where can I download again?

    I bought Photoshop Elements in March 2014. Yesterday I had to reinstall Mavericks (Apple).
    Now Elements doesn't open anymore. Do I need to download the trial version again or how
    do I get it back to work?

    You can check your Adobe account online to see if there is a link available for downloading the application.  If it is not there, you can download the trisl thru the following link...
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
    for older versions:
    PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    PSE 7, 8, 9 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

  • Just bought photoshop elements 12 and premiere elements 12 bundle for my MacBook Air, how do I download without a CD drive?

    I bought the bundle with adobe photoshop elements 12 and adobe premiere elements 12 for my new MacBook Air. I was told that not having a CD drive wouldn't be a problem for the download, but I can't figure out how to download them without being able to use the CDs from the package. I was told I can download Photoshop and enter the product key but its not working for me since I have no idea what I should be doing, please help!
    Thanks!

    Hi,
    Please download Photoshop & Premiere Elements Trial from this LINK:
    http://www.adobe.com/downloads.html
    after installation activate products with the respective serial number.
    Thanks

  • I just bought Photoshop element 13 on line. When I receive my confirmation that tell me it's for Windows. I have a Mac and I need a Mac version.

    Do you need my order confirmation?

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I just bought Photoshop Elements 13, in a box. I can't find a serial Number that fits

    I cannot find the serial number on the box. I tried the # over the bar code but that does not have enough numbers and doesn't work

    Try downloading from here:  Download Photoshop Elements products | 13, 12, 11, 10
    FYI this is the Photoshop section, Elements questions should be asked here: Photoshop Elements
    Benjamin

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