I just downloaded the latest version of iTunes on my PC, Window 8 and now it won't recognize my iPhone 4. The device never shows in the menu bar
I just upgraded to 11.1.4.62 and now my iTunes won't recognize my iPhone 4. The device never shows in the menu bar
Hello there.
The following Knowledge Base article provides some great, in-depth steps for troubleshooting your issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
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I am trying to download the latest version of iTunes to my PC (windows XP) and I keep getting an error message or two. One is that it can't uninstall the previous itunes version, the other is that it can't find itunes.msi. I have tried removing the old version in add/remove programs, but it says the same error. I tried deleting every thing that has itunes in the file/folder/etc and it didn't help.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
When I start iTunes, how do I get rid of the message "To use this machine for downloads, enter you Apple ID and password" which I now see twice since I downloaded the latest version of iTunes. Once is enough and no checkbox exists to say "do not show this message....."
Does this apply?
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support -
Unable to download the latest version of iTunes (11.1) for Windows XP
I am trying to download the latest version of iTunes (11.1) for Windows XP. When I click on download from the Apple iTunes Support site (http://www.apple.com/itunes/download/ ), no file is downloaded from Apple. What gives? And yes, I did check the Downloads area as well as running a file search on the system so please do not ask.
Also, in browser debug mode, it gives me the URL https://secure-appldnld.apple.com/iTunesSetup.exe but there is no file available.Hey Gambitv,
Thanks for the question. I understand you are experiencing issues downloading and installing iTunes. The following resource may help to resolve your issue:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
I am unable to upload the latest version of iTunes. It worked before and when prompted uploaded the newest version. Now I'm unable to access iTunes..."Error 7 Windows Error126. Insufficient privileges". What do I do?
Hey thomashfrompa,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
I recently reinstalled iTunes, and now it won't recognize my iphone so I'm not able to sync the phone with iTunes. How do I fix this?
It has been shown there are problems with the latest update of iTunes and Windows computers. What you need to do is remove and reinstall iTunes, and make sure that you follow the steps in this support document exactly. http://support.apple.com/kb/ht1923. If you do not follow them exactly, you will just compound your problems. Once you do this, you should have no trouble having the phone recognized in iTunes.
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Unable to download the latest version of itunes (11.1) for windows 7
I have tried to sync some recently downloaded songs to my phone. However when I plug in my phone it pops up that it is unable to recognise the phone because I don't have the latest version of iTunes (11.1), I think this is linked to the fact that I have recently completed the software update for the Iphone and got the iOS7 software update. When I go to download the new version of iTunes It gets to a certain point and stops, telling me that the feature I am trying to use in on a networ resource that in unavailable. It then asks me to enter an alternative path to a folder containing the installation package 'iTunes64.msi'. I have searched through my folders on my laptop and cannot find anything that works. Once I cancel the pop up it says that the old version of iTunes cannot be removed.I have also restarted my laptop but it didnt change the problem, if anyone has any clues as to what this could be I would be very grateful for the help!
ThanksHello Slm7531,
Thank you for using Apple Support Communities.
It sounds like this iTunes msi file is causing some issues with installing the new version of iTunes.
Check out this Featured Discussion on the subject:
https://discussions.apple.com/thread/3801754
Cheers,
Sterling -
I have downloaded the latest version of itunes but when i plug in my ipod it doesnt list any devices in itunes to enable me to choose my ipod to sync it. Its like there is a link missing or something blocking my computer talking to itunes. My computer itself recongnises the ipod but itunes doesn't. Please help!
Yes reinstalled itunes a couple of days ago but got it sorted now thanks, the problem was that when i wiped my computer last week and reinstalled everything using the discs the free McAfee anti virus that the computer came with was still in my all programmes list although i aren't using it. This morning i tried unistalling that (didn't think it would make any difference as the programme wasn't active) once uninstalled i pluged the ipod in and hey presto it is now recognised by itunes, THANK GOODNESS. So panick over for now, thank you very much.
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I put I TUNES library on my external hard drive.
Then I installed the newest version of ITune - 12.1.0.5.
Now I can;t play the music on the external drive.
What to do?
ThanksThanks, Limnos,
Worked perfectly. -
Updated iTunes to 10.3.1 and now it won't recognize my iPod
I recently updated my iTunes to the latest version, and now it won't recognize any of my apple products. I have a first gen iPod touch, 4th gen. ipod nano and 5th gen. ipod nano. The ipod does work still, and is chargeable through a dock or a AC adapter. I've gone through all of the five Rs and reinstalled itunes, and nothing is working. My ipod won't show up in windows either. When I plug in my 5th gen nano, windows says the driver did not install sucessfully and itunes won't even acknowledge I've plugged it in. Any help would be fantastic, I'd really appreciate it. I put new music on my ipod all the time, and not being able to do so *****.
Well yesterday I finally broke down and called apple service... I spent $29 and 1.5 hours on the phone, but the operator was finally able to fix my ipod. There was an issue with the itunes update, and it had corrupted. After uninstalling, installing, and updating several drivers, programs, and resolving other issues, my iPod finally works. Even better, the operator gave me a way to contact him again if I am having issues, free of charge. I would have much rather fixed this myself without spending the additional money, but I'll admit there was no way I could've done what he did, as there were certain orders to uninstalling Apple programs. My advice? Bite the bullet and call. They will get your iPad working again. (:
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Updated to itunes 10.6.3 and now it won't recognize my iphone or ipad
Itunes updated to 10.6.3 and now it will not recognize my iPhone or iPad. I have tried uninstalling itunes and the amds following steps provided on the support site. Still nothing. My computer does show both as cameras though. Any ideas?
There has to be a fix without doing that.
You're not using any sort of hub or extender are you? iTunes doesn't always like that.
Tried different USB ports?
what operating system do you have? -
I have recently upgraded my itunes to the latest version and it has deleted my current playlists and any music i have uploaded since the last upgrade. this is really frustrating as i have lost over 800 songs. and now have to redo my playlists. any suggestions on how i can fix this.
Follow these instructions to completely remove Apple software
http://support.apple.com/kb/HT1923
Then use free Ccleaner to repeatly repair your registry until it's fixed.
http://www.piriform.com/ccleaner/download/standard
download iTunes again from Apple.
Your content will remain. -
Good Morning,
I just did a software update on my phone (finally) last night and now my phone will not come on. It keeps showing the charger pointing up to a blue circle with iTunes inside and will not go any further. Can ANYONE help me please???The phone is in restore mode and the picture is telling you what to do. Connect the phone, by cable, to iTunes in the computer you normally use for syncing, and retore the phone.
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Windows or mac?
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I am trying to updated my Iphone 4s and there is a erroe while updating. My phone has now got a iTunes icon with a arrow below it and a picture of a connectione cable below that. I cannot get the phone to respond to any thing.
Here's a few things to check
1. Make sure you are using the original usb cable provided by apple
2. Try re-installing iTunes preferrably uninstall then install a new version
3. Try different usb ports
4. If all goes wrong, install itunes on a different computer and update it on the other computer, then you can always plug it up again on yours and restore your information
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