I just purchased a Macbook Air and I didn't get the free os x mountain lion download

I just purchased a Macbook Air from the apple store and to install it i had to have my macbook plugged in so the technician told me to download it when i got home. Once i got home and turned it on it wouldn't allow me to install it without paying for it.

If you just bought it, it should already have Mountain Lion. Who did you buy it from?
If it really doesn't, got here: http://www.apple.com/osx/uptodate/

Similar Messages

  • Just purchased a MacBook Air and would like to access the LR5 that is installed on my iMac desktop

    I just purchased a MacBook Air and would like to access the LR5 that is installed on my iMac desktop.  How do I do tha

    Since you have another Mac, you could share it's DVD drive in System Preferences > Sharing.
    Then use Remote Disc found on the MBair's finder's sidebar.  This will mount the DVD in your old Mac to the MBair. 
    http://support.apple.com/kb/HT1777
    Regards,
    Captfred

  • I just purchased a macbook air, and because of the limited memory (256 gb) and my HUGE music library, I need aomne form of external storage.  i am considering either using iCloud for iTunes, or purchasing an external hard drive.  suggestions or opinions?

    hi!  just purchased a macbook air, and because of the limited storage (256 gb) and my massive music library, I am going to find an alternative storage method.  I am debating between an external hard drive and utilizing iCloud. icloud makes me a little nervous....having my entire library in "the cloud" and deleted off of my desktop - do most of you who use icloud for music and photos have a backup on external hard drive anyway? So....iCloud vs. external hard drive for storage.  Thoughts?  opinions?  thanks!

    iTunes Match allows you to put 25,000 songs in the Cloud. At present it isn't possible to add more storage but I wouldn be surprised if that isn't an option offered in the future. With iTunes Match you allow Apple to match your songs (purchased from Apple, ripped from your own CDs are purchased elsewhere). When Apple cannot match a song a copy of yours is uploaded.
    Once the match process is complete (for my 24,000+ collection it took a couple days) the fun begins. Since my MBA can't hanle all my music, I use iTunes Match to download a small selection of my music every couple of weeks. My music remains in the cloud even when I delete them from my computer and if I have WiFi accesss I can get new songs. It is a great service and much more convenient than keeping your MBA's music on an external drive.

  • I just purchased a macbook air and want to transfer files from my macbook (5 years old!). Can I transfer any of my software from one to the other?

    Help!  Can I transfer my SPSS software to my new computer? How about End Note?
    I just purchased a macbook air and need to move files, etc., from my old MacBook. 

    Use Setup Assistant and a Time Machine backup of your old system. Details are described here.
    http://pondini.org/OSX/Setup.html

  • Hi, we just bought a Macbook air and we can't find the 'reminders' app in the applications or through the spotlight search. Is there a link to download the app? I can't find it online or through the app store. Please help!

    Hi, we just bought a Macbook air and we can't find the 'reminders' app in the applications or through the spotlight search. Is there a link to download the app? I can't find it online or through the app store. Please help!

    Reminders is automatically installed with 10.8 or above. A new Mac should have 10.9; it's possible that, with a third-party vendor, you have an earlier OS. Check under the Apple menu in the top left and click About This Mac. That will tell you what version of OS X you have.
    Matt

  • I have just purchased a macbook air and have the iWorks installed for free. Can I download those iWorks apps to my iPad 3 with the same account for free

    I have an iPad 3 with iOS 6.1.3 and I would like to download the iWork's apps for free. I have just bought a Macbook air and have those apps installed in that computer. i just updated my system to OS X Maverick. I have iCloud connection between both of my devices. Thanks ahead

    Thanks a lot I hoped there was a way like updating my iPad would help or smt but it ***** that they only made it free for some idevices...

  • I just purchased a mac air and am unable to get my entire music library and pictures moved from my iPhone.  I subscribed to match and it wants to delete everything on my iPhone and replace with nothing from the new computer  How do I get my music and pict

    I just purchased a mac air and cannot figure out how to get my pictures from my toshiba windows to the air into iphoto and I also cannot get my library of music and apps to get to the mac air as well.  Each time I try to synch it tells me it will repace my ipad and iphone with the blank library from the new air.  How do I get my music, apps and photos to the air.  I just subscribed to imatch and it charged me and only has 600 of my 2,000 songs!

    You must move your photos and music from your Toshiba to your MBA directly, not using the iPhone. The Migration Assistant app on your Mac will help.

  • I have just purchased a MB Air and want iTunes to be the new machine to backup etc my iPhone after the sudden death of my PC. How do I tell them to do this? Thanks

    I have just purchased a MB Air to replace my dead PC and want it to be the new backup point for my iphone. How do I tell Itunes that I want the MB to be the one and not the dead PC? Thanks

    That's not how it works. Authorising is for music purchased from iTunes, not for music you've imported from CDsor elsewhere. Music purchased form other suppliers would also not be subject to this authorising procedure.
    Do you still have the old computer? If so, you need to copy the iTunes Library from that to the new computer. For example, in Windows XP, I would copy the My Music folder (which contains the iTunes Library, my Amazon MP3 purchases and album artwork) and put that onto an external drive. Then move the drive to the new computer and copy the copied folder onto the new machine thereby replacing the new machine's My Music folder. Then tell iTunes to look at the imported Library.
    Obviously, you need to take into account that you have Windows 7 (where I assume the folder names may be different), any other places on you old machine where songs are located and so on.

  • I just purchased a mac air, i heard i can get the LIONS for free, is this free

    I just purchased a mac air 1 week ago, i was told my bestbuy sales person that i can get the free download to LIONS in july, is this true? or should i just return the macbook air and waite for july.
    thanks.
    this is the first mac for me ever, so far i love it.

    Yes, that's correct. Keep your receipt and the box to prove date of purchase.
    There is a rumor that Apple will release a new MBA model concurrent with the release of Lion. If you return yours within 14 days you can get your money refunded (less restocking fee.) Then wait for the new model since it may show up in another month or so. Bear in mind that a new MBA in July is just a rumor.

  • HT202873 I just purchased GB10 last week and I repeatedly keep getting the following message, "Garageband was not able to install the new sounds. Close and re-open Garageband to download and install them again."  I have tried EVERY suggestion!

      Model Name: MacBook Pro
      OS X Yosemite: 10.10.2
      Model Identifier: MacBookPro8,2
      Processor Name: Intel Core i7
      Processor Speed: 2.3 GHz
      Number of Processors: 1
      Total Number of Cores: 4
      L2 Cache (per Core): 256 KB
      L3 Cache: 8 MB
      Memory: 4 GB
    I just purchased GarageBand 10.0.3 last week and I repeatedly keep getting the following message when I try to download ANY of the FREE Piano lessons in the "Lesson Store", "Garageband was not able to install the new sounds. Close and re-open Garageband to download and install them again."  I have tried EVERY suggestion that I have come across on the internet and nothing is working!  If I'd known I would encounter this issue, I would not have paid for this.  Tried restarting, rebooting, reinstalling, deleting the cache, and on the verge of just reinstalling the OS.  I have come across people have the same issue for months and I can't believe Apple has not offered a fix or update or anything. 

    Immargarita,  Since you just purchased the software you qualify for a no charge one on one at an Apple store.  They never could tell me what was wrong, but after three visits and not one dime, all lessons downloaded at the store.  I was not going home until it worked.
    Hint, hint, I had just upgraded OX when the problem started.   So... I qualified for tech support.  I forgot to get my none working since the up grade Photoshop fixed.  Some Java component can't be found and just like GB, the link to Apple for support does not work.  I have the good old PS disc.  I'm not happy with this cloud stuff.
    When you call and give the SN for your computer, they may say it will cost $29.00 dollars for one time support.  Instead choose a different prompt, tell the human being what your problem is and set up a visit to the Apple store.   BTW, no one at the store seemed to have heard of this issue.
    The techie just started the download and ran the activity monitor.  The download stopped once.  Then he continued it and everything is there now.
    Shame on you Apple.
    Hope this helps.

  • HT4399 I purchased my Macbook Air second hand, didn't get a software reinstall drive. Where can I purchase one?

    How do I tell which version Macbook Air I own??? Can't tell the date manufactured anywhere..../?????

    The last MacBook Air to contain a physical reinstallation disk/drive was the 2010 model, which came with a USB flash drive. Subsequent models utilize the built-in Recovery Partition, along with Internet Recovery to enable the user to reinstall the original OS.
    If yours is a 2010 model, then you should go through Technical Support to order a replacement drive. It is treated much the same way as if you were ordering a replacement part for your unit.
    If you consult an application called MacTracker, you can compare your model as shown in "About this Mac" in the Apple menu, the database in Mactracker to obtain your model# and generation type.

  • Just purchased a macbook air and forgot password while transferring files

    While attempting to transfer profiles from my Mac to Macbook, the wrong profile that has gone unused waas the only one transfered.  Needless to say I forgot the password of that profile.  I thought it was the same but the passsword doesn't work.  Any idea how to reset the computer so I can start over?

    it would be helpful to know what version of OS X you are running on the mac you need to reset the password on. YOu have iOS 5.1.1 listed, but that is for iPhones, iPads etc.  You should update it to reflect what version of OS X you are running to prevent further confusion.

  • I just purchased a macbook pro and am trying to get itunes library and other documents from macbook 2.1 running 10.4.11 and migration assistant tells me to update but it tells me i am up to date...confusing...how do i fix this issue?

    am trying to import from macbook to macbook pro using migration assistant...tells me that i need to update old mac but macbook tells me it is up to date???? any hints on how i fix this issue? running 10.4.11 and it wont update further...please help.
    JVS

    The camera must be plugged in to AC power (not batteries only). And generally, the camera should be set to Play mode, not recording mode.

  • I just purchased a macbook pro, and i can't get my music into the new itunes from my pc itunes! help

    my library is empty and i cant get my music from the itunes on my pc to this one!

    Are you using one of the methods from the following document? (If so, which one?)
    iTunes: How to move your music to a new computer

  • Contacts Sync - I have my contacts on iphone5 and MacBook Pro 2012.  I just purchased a MacBook Air 2013 and want the same contacts on that device.  What is the best way to do this?  Non-techie.  Thanks

    I have my contacts on iphone5 and MacBook Pro 2012.  I just purchased a MacBook Air 2013 and want the same contacts on that device.  What is the best way to do this?  Non-techie.  Thanks

    Follow the instructions for enabling your iCloud account on the MBAir here >  Apple - iCloud - Learn how to set up iCloud on all your devices.

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