I just purchased a used ipad I am trying to set it up and it is asking for the previous owners apple ID is there a way to set this up with out this information?

I just purchased a used ipad I am trying to set it up and it is asking for the previous owners apple ID is there a way to set this up with out this information?

No, you will need to contact the previous owner, he/she is the only person that can remove it from their account : http://support.apple.com/kb/TS4515

Similar Messages

  • Purchased phone but cannot activate it  because its asking for the previous owner apple account  information

    i purchased a iphone 4 which wants the previous owners apple account info.

    If you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.
    If not, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
    (123227)

  • I just bought a used iPad 2, how do I change the previous owners info for the app store? Whenever I try to buy an app it asks for the previous owners password for the iTunes account. I have my own account Nd would like to use it.

    Need help Changing the previous owners settings for the app store. I can't buy any apps. Because it asks for previous owners information.

    I had this same problem, and it was erased.
    For some really odd reason iPads sometimes retain the last user iTunes account on first visit to the iTunes store.
    I am thinking it is actually the iTunes store recognising the iPad, and so 'helping' by showing the last log in settings.
    So I would also recommend Erase All Content and Settings to start.
    If that was done then what you need to do is log in, or create your own itunes account.
    This is in Settings, Store.
    create your own iTunes account (or log in with an old one).
    Purchase something.
    Then (as long as you don't have any app from the last owner on) it should never ask for the old account again.

  • I bought a iphone 4 used from a store, ad to retore it on my computer just now due to it not starting back uo its asking for the orginal owners apple id and i have no clue who that is.. i have had the phone for a few months now what i can do ?

    I bought a iphone 4 a few months ago, used from a store .. i had to currently restore and update my phone today due to it saying connect to itunes it wouldnt do anything else so i did other wise, now my phone turns on but wont go past the apple id and the orginal owner still had there apple account in the phone and its asking for that account to actiavte the phone again and not mine , im stuck and dont no what to do i just want my phone to turn on again
    please help !
    thanks !!!

    You have encounter Activation Lock, the antitheft feature of the iPhone. The previous owner did not remove the phone from their account. The phone cannot be used until they do. Return to the store and let them sort this out. It is very unusual for someone to "forget" to disable activation lock, as it is necessary to do so to erase personal information on the phone. So it is quite likely you bought a stolen phone.

  • HT201328 I purchased an iphone off ebay but because of the ios activation lock it won't alloe me to put in my own apple id it tells me to enter the previous owners apple account is there anything i can do?

    I purchased an iPhone off eBay and the phone isn't stolen or anything but it has the activation lock on it where it says "this phone is linked to an apple account (****@****.edu) I tried contacting the seller and they thought restoring the phone would remove that but its hasn't any idea what I can do or am I screwed and I need to get my money back

    The iOS activation lock is a new feature that will be introduced in iOS 7, and is currently only something that can be used as part of the iOS 7 beta. The activation lock is exactly what the name suggests, it's a lock to prevent activation. This is done so that if the device is stolen, it can't be used. There is no work around you can do on your end, the only way it can be done is for the original owner to remove this device from his "find my iPhone" settings, which he can only do by giving you his appleID login details.
    As activation lock is part of iOS 7 developer preview beta, you might get more information at the developer forums however it's more than likely you got ripped off

  • HT1212 Hello   my kids Ipad mini is disabled, so I connected to the computer and now its asking for the passcode, which is not know.  How do i set a new passcode?

    Forgetten Passcode for Ipad mini,  How do I reset the passcode?
    Thx

    You can't just reset the passcode.  You'll have to restore the device.
    Follow the directions in this link:
    http://support.apple.com/kb/ht1212
    If that doesn't work, you need to use recovery mode:
    http://support.apple.com/kb/ht1808
    Next time write the passcode somewhere safe for future reference.

  • Just purchased a used ipad. Trying to set up icloud.

    Just purchased a used ipad. When trying to set up icloud I get "The maximum number of free accounts have been activated on this ipad". Is there a way around this?

    Setup the account using a computer, and then you can use the account on
    the iPad.

  • I bought a second hand iPad 2 yesterday, it appears to be linked to the previous owners Apple ID. Now it is not taking my id as it's locked to the previous guy. He is not picking up my phone now...I am in trouble how to unlinked this iPad.. I have already

    Please note here that iPad is wifi only...and I have tried restoring it 3-5 times and still it's locked to the previous owners account

    Actually the correct procedure to follow is detailed by Apple in the Support article linked above:
    How do I check for Activation Lock before purchasing a used device?
    When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
    Follow each of these steps to make sure that you can use the device you purchase:
    Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
    Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
    You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

  • I bought an ipad2 for my wife's birthday.  When she trys to update an app, she is asked for the former owner's password.  How do I fix this?

    I bought an ipad2 from a private individual for my wife's birthday.  When she tries to update an app, she is asked for the former owner's password, which we do not have.  How can I fix this so it asks for her apple password?

    If the app was bought with the formers owners Apple ID, you cannot update the app with her ID. Apps belong to the ID that was used to purchase them. The former owner should have erased the iPad before he sold it to you and his ID would not be popping up.
    If these were apps that your wife bought, then her ID would be popping up, unless I am missing something.

  • My ipad mini is disabled. if i know my password is there a way i can fix it with out restoring it and losing my data? i have not done a backup.

    my ipad mini got disabled due to my little sister who used the wrong password. if i know my password is there a way i can fix it with out restoring it and losing my data? i have not done a backup. help me please!

    Once disabled, you have to restore/recover the iPad before you can use it.
    You will lose your data.

  • I purchased a used iphone4 and the phone displays the previous owners apple id and prompts me for the previous owners password. how do i get rid of his info....and install my own apple id number?

    I purchased a used iphone4 and the phone displays the previous owners apple id and prompts me for the previous owners password. how do i get rid of his info....and install my own apple id number?

    Login to the app store with YOUR ID. You can't use the app store without an Apple ID. If there are apps on the phone that were purchased with the original owners ID, you do NOT own them. The owner had no legal right to give them to you and they are permanently tied to the ID that was used to purchase them.
    ...i was also allowed to purchase an apple network id for this phone...
    I have absolutely NO IDEA what you mean by that. You can not "purchase an apple network id".

  • I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

    I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

    If the machine was upgraded to Lion 10.7.x by the original owner then you bought an illegal license of Lion and also of any other applications that the seller  said came pre-installed, this assumes the seller did not include original install media. In that case you need to contact the seller for the original install DVDs that came with the machine re-install up to Snow Leopard 10.6.8 and then purchase Mountain Lion ($20) and the applications you want or need. If the seller cannot come up with the original install discs then you can buy them from a nominal cost from AppleCare..

  • HT5621 i buy a second hand IPAD and after restoring is shows the previous user apple ID and even i dont know the person that have the ID and now i want to use with my apple ID

    i buy a second hand IPAD and after restoring is shows the previous user apple ID and even i dont know the person that have the ID and now i want to use with my apple ID

    Without the previous owner's Apple ID and Password, you will not be able to activate the iPad.

  • Sed an iPad from someone and I want to go into App Store to update apps, but when I click on the update button, the previous owners' apple Id username appears and it won't take my apple id password. How do I replace their username w/ mine?

    I purchased an ipad from someone and i set up my apple id for it but when i go to the app Store to update apps, i click on the update button for an app, the previous owners' apple Id username appears and it won't take my apple id password. How do I replace their username w/ mine? It doesn't give me an option... Help! Please!

    Cc2528 wrote:
    The iTunes Store on my iPad is set up with all my music already. And at the very bottom it shows my apple Id username. The only place it shows the previous owners id is in the App Store...
    You can probably change the ID in the "iTunes and App stores" settings on the iPad....click on the wrong account ID , select sign out, then log in with your own ID, I have not done this but I think it works.....
    but I would be more inclined to to the factory reset and start afresh.

  • HT4623 I updated my ipad but had to skip the update to the icloud because it was not finished within 2 hours. The ipad worked fine then, but I turned it off.  When I tried to turn it on again, it kept asking for the password over and over.  What do I do n

    I updated my ipad but had to skip the update to the icloud because it was not finished within 2 hours. The ipad worked fine then, but I turned it off.  When I tried to turn it on again, it kept asking for the password over and over.  What do I do now?

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

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