I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?

Downloads available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom:  5.6| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5
Contribute:  CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Similar Messages

  • I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

    I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

    If the code you are trying to enter has letters then you are not looking at a serial number.  A serial number only contains numbers - 6 sets of 4 numbers.
    Find your serial number quickly
    You might be dealing with a redemption code.  This is especially so if you purchased it from a store or the like.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo.

    Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo. Installed it, but programs would not open. Uninstalled and tried again; this time programs would not install completely. Have tried this several times - no success. (Security was turned off during installation). Help please

    Barbara,
    same problem here. Cant install EL 12. Prem 12 is oke. Even the database is changed to 12 by Pr 12 from El 8.
    No operating probl. Windows 7.
    A File is missing cant start El. Premiere works and even media from the catal. is to get.
    Any Idee? Several times downloaded. Deleted earlyer downloads. Run update from prem elem. Nothing helps.
    Please do. Thanks.

  • Dear Sirs, I have just purchased adobe photoshop elements 13, adobe premiere elements 13 and I am having torouble installing and finding it to work with it.  Please help.

    Please help, I just purchased Adobe photoshop elements 13, Adobe premiere elements 13 and I have no ideal how to find it on my computer.  It says it has downloaded it in my downloads but when I go to it I can't pull it up.  Which means I can't use it.  Please help me download correctly so that I can use it. Thanks

    Nitan15479421 the serial number should not contain letters.  It is likely you received a redemption code.   Please see Redemption Code Help for information on how to redeem your redemption code.

  • I just purchased Adobe Photoshop Elements 13 online... and the d/l options are only for Windows 7 and 8 and I am still using Vista

    Please give me detailed instructions if possible

    Photoshop Elements 13 only runs on Windows 7 and 8. It will not install or run on Vista.
    System requirements | Adobe Photoshop Elements

  • I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

    I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

    Yes, it works. Download the trial and see for yourself. Adobe never updates the system requirements after any version is released, so that is what was available last Sept. when PSE 13 was released.

  • I have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn't get through? can I still get my money back?

    i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?

    Hi ...
    If you have anti virus software installed, you need to disable that in order to download apps.
    Apple's policy clearly states that, "all sales are final" >  iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    edited by:  cs

  • Purchased adobe photoshop elements 11& adobe premire elements 11 , but only 1 product downloaded.

    purchased adobe photoshop elements 11& adobe premire elements 11 , but only 1 product downloaded.how do I get the other download?

    Hi 1452rcbfghh ,
    Please try downloading the software from the given link: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l .
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • Purchased adobe photoshop elements 12 dvd but no longer have a dvd player.  need a download version

    I purchased Adobe Photoshop Elements 12 dvd a few months ago and never loaded it onto my computer.  I have since purchased a new Macbook that does not have a dvd player.  How can I get a download version without paying for this product again?  Can I use the same serial number?

    yes,you can use the same serial number
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Install purchased Adobe Photoshop Elements 11 without DVD Drive

    I purchased Adobe Photoshop Elements 11 but I am unable to load it onto my Ultrabook as it does not have a DVD drive.
    Is there a way in which I could download Photoshope Elements from the Adobe Elements website using the serial number from my purchase?
    Thank you very much for your help!

    follow steps 0-6 and you will be able to download a trial:  http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
    use your serial to activate.

  • I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

    I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

    Static_Unit
    I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
    Don't Have Serial Number for Premiere, Only Photoshop?
    Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
    In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
    I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
    The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
    Thanks.
    ATR

  • I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get my serial number?

    I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get the serial number, you guys made so difficult.

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    -and https://forums.adobe.com/thread/1572504
    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    If you still need help...
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never

    Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never opens, it just has the loading bar loading and then it stops, so I have no idea wat the problem is, please help

    new project help
    What computer operating system is your Premiere Elements running on?
    Have you gone through the typical drills of
    1. Latest version of QuickTime installed on your computer with Premiere Elements?
    2. Running program from User Account with Administrative Privileges as well as from Run As Administrator applied to the desktop icon
    with right click of the icon, followed by selecting Run As Administrator?
    3. Does problem exist with and without the antivirus and firewall(s) disabled?
    4. Even though the Premiere Elements 12 Editor will not open, can you open the Elements Organizer 12?
    If Yes to all of the above, please review the following for a possible solution...
    ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
    Please review and consider the above and then we can decide what next which might include trying to open
    the program directly from the .exe files.  (If Windows 7, 8, or 8.1 64 bit, Local Disk C\Program Files\Adobe\
    Adobe Premiere Elements 12\ and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe
    and Adobe Premiere Elements.exe files. Double click the Adobe Premiere Elements .exe file to try to open the project.)
    We will watching for your results.
    ATR

  • I recently had to get a new computer.It required me going from windows xp to 7 I am trying to put it one the new computer but I get following message  Windows installer could not be accessed could be in safe mode.How do I get around it? need it to charge

    I recently had to get a new computer.It required me going from windows xp to 7 I am trying to put it one the new computer but I get following message  Windows installer could not be accessed could be in safe mode.How do I get around it? need it to charge my ipod on my computer.

    I have used PCs for years, and still do at work.  But, last year my wife bought me a 15" MBP with the anti-glare screen (I was getting ready to buy for myself).  It took me all of 1 week to completely get used to the UI for OS-X, and now I really prefer it over the Win7 UI.  I have no experience with Win8.  Here are my thoughts:
    1) You can get a good computer using either a Win8 machine or a Mac.
    2) You will pay less for an equivalent PC.  But not as much less as some would have you believe.  You need to take into account the all aluminum body of the Mac (vs most PCs being plastic) and the size of the display.  And, don't forget that there is a lot of bundled SW on the Mac that you will actually find useful and would have to purchase for the PC.
    3) You can probably do everything you need on the PC platform with the right SW (you probably already know this since you are using one already).
    That said, I think some things are easier on the Mac.  For example, GarageBand is a standard part of the Mac SW installation.  I got up and running recording directly from my bass into a track with a song imported from iTunes on another track in a snap.  I only had to purchase a Jam adapter ($99) for the bass so I could come in over USB instead of using the audio in port (which did work, by the way).  You can do the same on a PC, but you have to purchase the SW from somewhere.  And, it probably isn't cheap.
    I use VMware Fusion to run those Win programs I already owned because it was much less expensive to buy Fusion than to replace them.
    I would not return to a PC for my own use, given a choice.  But, I would be very careful about getting my wife a Mac without careful thought as she is not as tolerant of learning new things as I am.
    So, there you go.

  • I just purchased adobe premiere elements 12 and at the end of the installation it mentioned to go to apple . com and get quick time?

    I just purchased adobe premiere elements 12 and at the end of the installation it mentioned to go to apple . com and get quick time? I'm interested in doing time lapse video. Not sure as what to do... Any and All help would be Greatly Appreciated, Thanks, in advance.

    EuGene
    What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to the 12.1 Update? If not, please do so using an opened project's Help Menu/Update.
    The latest version of QuickTime is a requirement for Premiere Elements. Among other things, without it you will not have QuickTime export presets when you get to the Publish+Share/Computer/QuickTime exports. So, please download and install latest version of QuickTime to computer with Premiere Elements 12/12.1. QuickTime like Premiere Elements requires that it be run with you as Administrator. Is your User Account one with Administrative Privileges?
    Apple - QuickTime - Download
    Some reading material if your interest is in Premiere Elements and Time Lapse video
    http://www.atr935.blogspot.com/2013/07/pe-time-lapse-video-basics.html
    ATR Premiere Elements Troubleshooting: PE: Numbered Stills in Time Lapse and Other Animations
    Please update us on your progress when you get a chance. Any questions or need clarification, please do not
    hesitate to ask.
    ATR

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