I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

If the code you are trying to enter has letters then you are not looking at a serial number. A serial number only contains numbers - 6 sets of 4 numbers.
Find your serial number quickly
You might be dealing with a redemption code. This is especially so if you purchased it from a store or the like.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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Dear Sirs, I have just purchased adobe photoshop elements 13, adobe premiere elements 13 and I am having torouble installing and finding it to work with it. Please help.

Please help, I just purchased Adobe photoshop elements 13, Adobe premiere elements 13 and I have no ideal how to find it on my computer. It says it has downloaded it in my downloads but when I go to it I can't pull it up. Which means I can't use it. Please help me download correctly so that I can use it. Thanks

Nitan15479421 the serial number should not contain letters. It is likely you received a redemption code. Please see Redemption Code Help for information on how to redeem your redemption code.

I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo.

Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo. Installed it, but programs would not open. Uninstalled and tried again; this time programs would not install completely. Have tried this several times - no success. (Security was turned off during installation). Help please

Barbara,
same problem here. Cant install EL 12. Prem 12 is oke. Even the database is changed to 12 by Pr 12 from El 8.
No operating probl. Windows 7.
A File is missing cant start El. Premiere works and even media from the catal. is to get.
Any Idee? Several times downloaded. Deleted earlyer downloads. Run update from prem elem. Nothing helps.
Please do. Thanks.

Bought new computer and trying to install AA 9 standard. When I enter the serial

Bought new computer and trying to install AA 9 standard. When I enter the serial #, it says the # is invalid.

Contact Customer Care by chat or phone.

I just purchased Adobe Photoshop Elements 13 online... and the d/l options are only for Windows 7 and 8 and I am still using Vista

Please give me detailed instructions if possible

Photoshop Elements 13 only runs on Windows 7 and 8. It will not install or run on Vista.
System requirements | Adobe Photoshop Elements

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR

I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

Yes, it works. Download the trial and see for yourself. Adobe never updates the system requirements after any version is released, so that is what was available last Sept. when PSE 13 was released.

Have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help

have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help

do you have a white box inside the outer box and containing the disc sleeve/disc? In my case, it was on the white box. For Photoshop elements it is all numeric and starts with 1057.
Brian

Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never

Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never opens, it just has the loading bar loading and then it stops, so I have no idea wat the problem is, please help

new project help
What computer operating system is your Premiere Elements running on?
Have you gone through the typical drills of
1. Latest version of QuickTime installed on your computer with Premiere Elements?
2. Running program from User Account with Administrative Privileges as well as from Run As Administrator applied to the desktop icon
with right click of the icon, followed by selecting Run As Administrator?
3. Does problem exist with and without the antivirus and firewall(s) disabled?
4. Even though the Premiere Elements 12 Editor will not open, can you open the Elements Organizer 12?
If Yes to all of the above, please review the following for a possible solution...
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Please review and consider the above and then we can decide what next which might include trying to open
the program directly from the .exe files. (If Windows 7, 8, or 8.1 64 bit, Local Disk C\Program Files\Adobe\
Adobe Premiere Elements 12\ and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe
and Adobe Premiere Elements.exe files. Double click the Adobe Premiere Elements .exe file to try to open the project.)
We will watching for your results.
ATR

I purchased adobe photoshop elements 12 and cannot open organizer on my macbook pro 7.1 Any suggest

i purchased adobe photoshop elements 12 and cannot open organizer on my macbook pro 7.1 Any suggestions?

After I successfully install the adobe photoshop elements 12 for mac, I try to open organizer and a window pops up that says
"Adobe Elements 12 Organizer cannot be opened because of a problem. Check with the developer to make sure Adobe Elements 12 Organizer works with this version of Mac OSX. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OSX. Click report to see more detailed information and send a report to Apple."
I have checked for any updates on my Mac and it is up to date.
I have tried reloading and am still getting the same result.
I can open Editor, but not Organizer.
I am running Mac OSX version 10.6.2.4 Ghz Intel Core 2 Duo Processor with 4 GB memory, all standard stuff that came in the computer and I have no security software running when I do this.
Any idea why it is not working?
Thanks, Victor

I have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn't get through? can I still get my money back?

i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?

Hi ...
If you have anti virus software installed, you need to disable that in order to download apps.
Apple's policy clearly states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
edited by: cs

Why is my recently purchased adobe photoshop elements for Mac grainy when installed?

Why is my recently purchased adobe photoshop elements for Mac grainy when installed?

Please share a screenshot of the issue that you are seeing.
Thanks
Andaleeb

Install purchased Adobe Photoshop Elements 11 without DVD Drive

I purchased Adobe Photoshop Elements 11 but I am unable to load it onto my Ultrabook as it does not have a DVD drive.
Is there a way in which I could download Photoshope Elements from the Adobe Elements website using the serial number from my purchase?
Thank you very much for your help!

follow steps 0-6 and you will be able to download a trial: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
use your serial to activate.

I'm unable to download my purchased Adobe Photoshop Elements 12?

On 12/17/13 I purchased Adobe Photoshop Elements 12 and installed it on my computer. On 12/19/13, the motherboard croaked and I now have a new computer. My Photoshop Elements 12 won't download and open for me??? Please help or tell where I can get tech support for this issue.
Thank you,
Fran Seamans

Try an alternative download resource...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 12: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

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