I just purchased Audition CC as a single app purchase for $19.19/month. I already have Creative Cloud installed. The program is not downloading - I clisk the "downlaod" button, the page says the program is downloading, but nothing is actually happening.
I just purchased Audition CC as a single app purchase for $19.19/month. I already have Creative Cloud installed. The program is not downloading - I clisk the "downlaod" button, the page says the program is downloading, but nothing is actually happening. What is going on?
Nobody can tell you anything without proper system info or other technical details.
Mylenium
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Hello, I have creative cloud installed on my Mac Book Pro - OS X 10.9. 5 When trying to download trial programs, a popup window shows the message " you have been disconnected" Connect to continue. The same message comes after repeated attempt to entering the login and password info. How can I solve this?
Hi Jeff,
Here is the screenshot of the window which comes after any attempt to download a trial version. It is in French, it means you have been disconnected, connect to continue. -
I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and I was using it just fine yesterday.
2015-02-24_1129 - DavidIpromote's libraryTry resetting Photoshop Preferences. Use your Photoshop start icon to launch Photoshop and immediately press and hole Shift+Ctrl|CMD+Alt|Option keys Photoshop should Prompt you with Do you want your Preferences deleted. Reply yes. Photoshop should then delete your user ID preferences and then create a default set of preferences for your ID and start successfully.
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yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html -
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kglad,
Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
Bob -
Apple please help me
Good Morning
Greetings from me.
I used last 3 month IPHONE 5 in bangladesh. but now i facing a problem that is the signing problem
the phone is not open even i cannt enter this phone
is says
Sign in to ICLOUD
Enter the Apple ID password for
but i dont know the password. Please brother help me to use this phone. i brought this phone from some one 355pound. so i am in helpless.i am facing big trouble i dont have enough money for purchase another one. please help me...........................
<E-mail Edited by Host>You need the previous owner to unlock it, unless they do you have a brick there is no other way .
iPhone was probably stolen if you purchased on eBay, claim and get your money back
See here
http://support.apple.com/kb/HT5818
for explanation of Activation lock
APPLE will not help you -
When I open Acrobat it prompts to enter serial number was twice a week now is twice a day. Do not know how to get this to go away. Worked with Creative Cloud support they said it was a CS6 issue but CS6 does not have support. That I can find
Hi Michael ,
With CS6 we used to ship Acrobat 10 and with Creative Cloud it's Acrobat 11.
Have you installed both on the system?
Which version of Acrobat and OS are you using?
Regards
Sukrit Dhingra -
I've tried pressing the home and power button and it'll turn off and back on, and it will just show the silver apple.
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
I have just deleted an app call Wattpad and I want to download it again but it always says that I need to retry downloading it. I have tried restart a few times but nothing seems to happen. What's wrong with my phone? If I reset my phone will my pictures
Hello there, SamanthaYikwai.
The following Knowledge Base article offers up some basic steps to try for reinstalling an app:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open.
http://support.apple.com/kb/ts1702
Reinstall the app
Remove the app from your device and reinstall it. Remember that deleting an app also deletes its data.
Delete the app.
Press the Home button.
Go to the App Store and download the app again.
Wait for the app to download, then open it from the Home screen.
If the download stops, you can resume it.
If the issue persists, then you may want to try and sync the application to your iOS device using your computer by following the information in this article, under the section "Download previous purchases on Mac or PC":
Download past purchases
http://support.apple.com/kb/HT2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Hi everyone, I was wondering if someone can help me. I recently got my first ever Ipod. It's the new Ipod Nano 7th Generation. I have tried to synchronise it with Itunes but it says "Connected, Eject before Disconnecting" but nothing happens. I have tried uninstalling & re-installing Itunes but this didnt help.
Does anyone have any ideas?
Thanks for your help.I think the problem is that the iPod got set to Manually manage music and videos. It needs to be set up for automatic syncing again. Just unchecking that Manually manage music and videos setting does not do it.
In iTunes 12, select the iPod in iTunes (using the device button), so that you see the iPod's "management" screen. In the sidebar (along left side of screen), there are two headings (Settings and On My Device). Under Settings, click on Music. To the right, you see the iPod's Music screen, where you tell iTunes how to sync songs to the iPod.
Check the box at the top for Sync Music. That turns ON automatic syncing for music. Below that, choose the option to sync Entire music library (assuming your music library fits completely on your iPod). Otherwise, you can choose the option to sync Selected playlists, artists, albums, and genres and make your selections below. Then click Apply. -
I have been using a free trial of Photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.
Hi dmomoney24 ,
Kindly refer : CC desktop lists applications as "Up to Date" when not installed.
Please revert if the problem persists.
Thanks,
Atul Saini -
Just upgraded and it says join a network? but nothing is working!
I Just upgraded my phone. Now it says join a network. But nothing is working. What can I do?
Hi shellee58,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having connecting via Wi-Fi from your Macbook:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Cheers,
- Judy -
I'm using windows 7, trying to download pictures from my canon 5d mark 2, but when I click import, the camera does not appear. I've tried changing USB ports, switching the camera on and off, trying a different USB cord, tried a different camera, but nothing. Please help! This problem only started a few days ago on lightroom 3.6, upgraded to 5.5, but still not working. Thanks.
Can you see the Canon EOS camera and image files using Windows Explorer? If not disconnect the camera, close all applications' shutdown Windows, and TURN OFF the power to your system and ALL connected devices. Disconnect all phones, iPads, and any other USB devices and restart your system.
Retry Windows Explorer and see if your camera is showing. If so try LR import again. -
I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer
YOu have purchased or been sold an upgrade from Acrobat 9 or 10. You simply need to prove you own that old version using its serial number. be sure to keep both serials forever.
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I'm trying to download Ironman3 from digital copy plus. It say itunes is a provider, but the code doesnt work in the store. How do I download this movie?
Hello Jor_El,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Transferring or downloading an iTunes Digital Copy
http://support.apple.com/kb/HT1539
Open iTunes 9 or later.
On the left side of the iTunes, click iTunes Store.
In the upper-right corner of the iTunes Store window, click the Sign In button. If you are already signed in, skip to step 5.
Sign in to the iTunes Store using your Apple ID.
In the QUICK LINKS window in the right column of the iTunes Store, click Redeem.
In the resulting screen, enter the 12-digit code printed on the insert included with your DVD or Blu Ray disc. Then, click Redeem.
Best of luck,
Mario
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