I just purchased Photoshop Elements 13 and now find it doesn't open .eps files.
What adobe product does open .eps files and can I "return" Elements 13?
Try downloading and using the serial number from the disc...
PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
(Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552)
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html
Similar Messages
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I just purchased Photoshop Elements and there is no audio on my video files
they are m2ts video clips with no audio !
driving me crazy as it says m2ts are supportedNo, there is not.
Sorry. -
I just purchased photoshop elements and went to retrieve my serial code. The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site. I can not install my product without this. Please help
Drusso77 if you are continuing to face difficulties locating your serial number then please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. You are also welcome to contact our support team at http://adobe.ly/1aYjbSC.
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I just downloaded Ilife 9 and now my Iphoto doesn't open. The error message says: You cannot open your library using this version. Quit and use the older version. What can I do?
iLife '09 is not available as a download - it is only available as a purchase
iLife '11 is available as a DVD purchase and the compoments of it are available from the App Store (iPhoto '11 (version 9.1.5), etc)
Exactly what did you do? And exactly what does the error message say?
On the surface it appears that you are attemptying to open a new library with an older version (iPhoto '09 can not open an iPhoto '11 library for example)
LN -
I purchased Photoshop Elements and Premiere package today. I have been trying to download them but it tells me the serial numbers are inapplicable. I am using a mac book pro and I have just noticed that the platform in my receipt says 'win" . I don't remember being given an option for mac or windows when purchasing. what can i do now?
Return, cancel, or exchange an Adobe order
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Just purchased Photoshop Elements and the serial number shows as invalid
Whenever I enter my serial number a message appears : "This serial number is not valid for Adobe Photoshop Elements 12"
How do I solve this? The live chat has not been working as well so I don't know who to contact about this issue.
Thank you!Hi,
The original poster or yourself gave no indication of which operating system you are running on.
Around the time of the original post there was a problem with the Adobe server and a note was put out which may have answered the original posters problem.
You don't tell us anything about your problem - any error message?
By the way, this is a user to user forum where other users try to help - Adobe staff only occasionally look in.
Brian -
I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 13 AND SYSTEM SAYS SERIAL NUMBER INVALID BUT IT IS CORRECT
I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 13 AND ON ENTERING SERIAL NUMBER SIX BLOCKS OF 4 IT KEEPS SAYING SERIAL NUMBER NOT RECOGNIZED DESPITE SEVERAL ATTEMPTS. THE SERIAL NUMBER IS CORRECT ANY IDEAS?
Which Operating System you are using?
In the serial number window, on the title bar check if the product name is Photoshop elements 13
There are some PE serial number which is specific for windows OS, you may check that also.
You can contact Adobe support and verify your serial number once
Contact Customer Care -
I have just purchased Photoshop Elements 13. Why am I unable to access the program?
I have just purchased Photoshop Elements 13. I think it was installed. The title shows in my 'Downloads File'. I have tried double clicking on 'install' in the downloads file. All I get is a page of data that doesn't seem to do anything. When I purchased Photoshop Elements 12 there was no problem. The apps appeared on my monitor and I went to work. What appears on my monitor for Photoshop 13 is a file picure. When I click on it I go to the Downloads File. Can anyone help me?
I am unable to access the Photoshop Elements 13 program.
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I'm trying to generate a sn for my purchased photoshop elements and it's not working.??
It is not clear what you mean. Normally one does not generate a serial number, it is provided with the purchase.
Here is some information regarding locating your serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial
If nothing seems to work out for you, contact Adobe Support either by chat or via phone. Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/ -
I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.?
Get a refund from where you bought and buy the correct version
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I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help
Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
Photoshop Elements
Good luck on it!
Gene -
Hi All, I have just applied an update to Photoshop CC and now the product won't open. I get an error message 'Photoshop.exe - Entry Point Not Found'... any suggestions?
It won't open at all... that's the problem. When I try to execute the program, I get the 'Photoshop.exe - Entry Point Not Found' error message.
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I just purchased a ringtone and now it's not in my recent purchases
I just purchased a ringtone and now it's not in my recent purchases.
You have, "iPad, iOS 5.0.1" in your profile.
You are aware you can't use a Ringtone on an iPad? An iPhone yes. -
I just purchased QT pro and now none of the movies I have downloaded will play.....from the internet and ones that I downloaded from DVD Help
Since you didn't indicate what type of videos you are trying to view (.mov, .avi, etc.) make sure you have the following installed:
Flip4Mac
VLC Media Player
Perian (AVI and FLV support)
After installation, repair permissions & restart your computer. -
I purchased Photoshop elements and downloaded the 32 bit version, but I received an error saying I need to download the 64 bit version. How do I do that?
You can get it from here:
Download Photoshop Elements products | 13, 12, 11, 10
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