I just purchased the subscription for Acrobat XI Pro . I received a email with the instruction to download, it stated that I already had a progam installed. How do I know if I have the new XI pro installed correctely

I just purchased Acrobat XI Pro and received I just purchased the subscription for Acrobat XI Pro . I received a email with the instruction to download, it stated that I already had a progam installed. How do I know if I have the new XI pro installed correctely

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I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?

[discussion moved to Acrobat Installation & Update Issues forum.]

I just purchased a subscription for the standard version but have now found out that I can't download to Mac. Is this correct? So my only choice is to updgrate to Pro?

I just purchased a subscription for the standard version but have now found out that I can't download to Mac. Is this correct? So my only choice is to updgrate to Pro?

Not sure if you can just upgrade as you have to cross platform too. Best to ask Adobe CHAT. You might need to refund and start again.

I have just purchased a subscription of Acrobat XI Pro, I have not received instruction on how to download

I have just purchased a subscription of Acrobat XI Pro, I have not received instruction on how to download

Hi adenolaadeleye,
Please refer the KB doc link mentioned below as this will help you out:
Acrobat XI Subscription | Download and install
Let me know if you need further assistance.
Regards,
Anubha

I just purchased a subscription to acrobat, but I can not edit a document I need

I just purchased a subscription to acrobat, but I can not edit a document I need

Hi there,
Welcome to the Community!
Did you receive the order confirmation e-mail? Have you installed Acrobat XI professional? if yes then open a PDF in that software and edit from the right or else check the account for the order completion.
Thanks!
Ankit

How do you know when you have the latest software updates

how do you know when yo have the lastest software updates on your older IPOD? I just purchased on home theater to replace one, Samsung, I was assured that the system would run my IPOD. I've sync'd my IPOD to my computer a number of times before the purchase and since. Samsung is telling me that I need to update my IPOD. My ITunes keeps telling me there aren't any updates out there.

Read the top of the page I gave you the link to. The
latest update that you do not have only added more
support for the Shuffle. If you are not having any
problems leave as is. If you have problems then
download the update. It will ask you for your user
ID. Once you install the updater, your computer will
reboot.
This is what it says at the download site.. iPod Software 1.0
* iPod with video
Everything is working fine Barb with the ipod but I was under the assumption that if an update is available, I should download it...

HT1750 How will i know if i have the latest 27" iMac

How will i know if i have the latest 27" Haswell imac here in the Philippines?

You can download the free MacTracker app from the Apple (app) Store.
It has the specs for all Apple products ever made.

I want to bring in text from Word (and the web) that is already hyperlinked into InDesign. How do I do it while keeping the links active?

I want to bring in text from Word (and the web) that is already hyperlinked into InDesign. How do I do it while keeping the links active?
Whenever I copy/paste from web or Word it removes the hyperlinks. And when I try to do it by "Place"ing a Word document into my InDesign project it keeps the formatting with it, the rectangles around the text.
I have the latest version of InDesign.
Any help is appreciated.

Copy-and-paste may not include formatting. A regular import using Place is the best way.
The rectangles around the hyperlinks are just to indicate they are links -- they do not print, but they do show up in your PDF.
You can remove them by double-clicking the hyperlink in the Hyperlinks panel and select "Invisible Rectangle" as type.
Typically, Word hyperlinks are formatted -- blue text, underline -- with a Character Style. If you want to remove or change the formatting, all you have to do is change the character style. My experience, though, is you must check all hyperlinks because for no apparent reason sometimes they appear in the document without the character style.

How do I know if I have the latest PS version via subscription?

I'm now using the Photography subscription, but I'm not sure if I have the latest versions.
Is there an easy way to tell if the version I'm using is the subscription version, as opposed to the last version I paid for in full, last year? Looks like I'm using 13.0.06 right now (5.6 of LR).
Thanks,
Paul

5.6 is the latest for LR
Update CS6 to 13.1.2 (Cloud version that comes with the Photography Program).
You can also download Photoshop CC (14.2.1) and Photoshop CC 2014 (2014.1.0)
Help menu > About (Windows) on each of your apps gives you the specific version.
I hope you have the CC Desktop app installed. It will manage your updates and give you the option to install the other later versions of Photoshop.
Make sure you are signed into your apps with the Adobe ID and password you started your subscription with.
Other than that, welcome to the cloud. The $10 a month is a sweet deal!

Hi, been charged the CC for twice and don't receive any email for order number and serial number, kindly please advise

hi, i been purchased for creative suite . but adobe have been double charged for the item and i still cannot install the upgraded version of creative suite..
kindly please advise

Hi Dexter Choo,
We have checked the details for your account, unfortunately, we were unable to find any active subscription on this email.
Kindly provide the below mentioned email in the [Private Message] so that we can assist you appropriately.
Alternate Email Address:
Last for digits of your Credit card:
Date on which the charge was posted:
Exact amount:
As the information that we need is critical so make sure you send this via [Private Message] only.
Thanks,
Atul Saini

How can I know if I have the Latest Version of LiveType?

Warning, this falls into the "I'm stupid so this is a stupid question" category.
How can I check to see if I have the latest version of LiveType?
Currently I have version 2.1
It came with my Final Cut Express -- my FCE version reads 3.5.1
I tried software update, I tried the LT and FCE menus. Any ideas?
Thanks.

You have the latest version of LiveType; the information here will be updated shortly after any future updates.
(23832)

How do I know if I have enough disc space to install snow leapard?

Here are my specs....
MBP OS X version 10.5.8
Please advise me on how to proceed, Thanks!
Model Name:
MacBook Pro
Model Identifier:
MacBookPro5,5
Processor Name:
Intel Core 2 Duo
Processor Speed:
2.26 GHz
Number Of Processors:
1
Total Number Of Cores:
2
L2 Cache:
3 MB
Memory:
2 GB
Bus Speed:
1.07 GHz
Boot ROM Version:
MBP55.00AC.B03
SMC Version (system):
1.47f2

You need Snow Leopard first so you can access the App Store where you can purchase and download Mountain Lion. Please see the following. Only Snow Leopard is needed to upgrade to Mountain Lion.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

Plugin Check shows status for some of plugins "unknown plugin". Don't know what to look for once I click on "Research" button. How do I know if I have the latest plugins for these?

The reason I checked plugins was that Firefox often took too long to open.

This so called liquid damage that they are reffering
to probably occured when I was working and had my
computer on the desk...someone must have been
drinking a coke cause when I came back there was a
coke can on its side, but not exactly very close to
the computer, and the liquid had seeped underneath
the machine. When I picked the mac up there was
liquid on the bottom of it, but only because those
little useless rubber standoffs they put on the
bottom of these Macbook Pro's was not high enough to
be above the thickness of a water based liquid as it
runs across a desk. At that point I promptly had
unplugged the battery from my computer and the power
cable and dried it all off. From that day no NEW
problems had surfaced, the battery and heat issue
had already existed.I didn't expect that any should
because the liquid had only reached the bottom side
of the computer and it was shut off quickly.
Where was your desk?
I think you should find the drinker/spiller of the coke.
Getting electronics wet usually kils them, they aren't made water proof or even resistant.
Logic board+super drive+batery=$1200 probably not far off.
Some one owes you 1200 cokes and IMHO it is not Apple.

How do I know if I have the new iPad or the iPad 2. I bought it today but chose not to get the cellular version of the new iPad and now am unsure of which one they have given me. I know I was charged for the new one

I bought what I think to be the new iPad but chose to go with the non cellular option. Now I'm not sure if they have given me the new iPad or the iPad 2. I got a black 64gb one and need an easy way to determine the differences. I haven't put iOS 6 on it.

Look at the Model number in the very small text on the back and compare it to this:
http://www.everymac.com/systems/apple/ipad/index-ipad-specs.html

The only way i can make or receive calls now with my iphone 5 is by using speaker. what can i do to remedy this annoying issue.

the only way i can make or receive calls now with my iphone 5 is by using speaker. what can i do to remedy this annoying issue.

If you have the computer that you first setup the phone with iTunes then just connect the phone to that computer via. the USB cable and see if a sync can be done.

I just purchased the subscription for Acrobat XI Pro . I received a email with the instruction to download, it stated that I already had a progam installed. How do I know if I have the new XI pro installed correctely

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