I just received a message stating my video player was slow for firewfox and it wanted me to download a fix, it said would take 10 sec. is this real?

Question

The message kept appearing and disappearing I could not read exactly what it was. The icons looked real from Firefox. I was on my bank website. I am not technically inclined at all I apologize for that so I will not understand technical jargon.

Answer 1

. '''Whenever you get a message / popup that'''
'''software / files need to be updated;'''
<u>'''DO NOT USE ANY OF'''</u>
<u>'''THE PROVIDED LINKS'''</u>
While this may be a legitimate message, it could also be
<u>'''Malware or a Virus'''</u>.
Any time you want or need to check for upgrades,
go to the web site of the <u>'''True Owner'''</u> of the program in question.
For example, to check out Firefox, go to '''[https://www.mozilla.org Mozilla.org]'''. {web link}
You can sent a report to '''The FBI''' via their web site
'''[http://www.ic3.gov/complaint/default.aspx Internet Crime Complaint Center (IC3)]''' {web link}
You can also report such a site at;
'''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link}
which is the same when done while on site by going to
'''Help > Report Web Forgery'''
'''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link}