I just updated lightroom 5 and now it is completely gone from my computer!!! What the hell is going on and why can't I speak to someone at adobe.....ever???
I just updated lightroom 5 and now it is completely gone from my computer!!! What the hell is going on and why can't I speak to someone at adobe.....ever???
You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Lightroom
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care
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I've been using my Ipod for over a year now without issue. Today I downloaded some new audio books from Itunes and when I tried to sync up, it would not work and all of the books and music that I had on my Ipod are gone from my Ipod. They still show up in my Itunes library. The only thing I see that is different is that now there is a "cloud" symbol next to my library content. This makes no sense to me. Please help.
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I'm not sure if it charged when I hooked it up to my roommate's computer, but it definately didn't register either. If I put it on the dock it plays so the port is fine, but that still doesn't help me sync it to my computer. -
Anytime I try to click and drag a placed image, Illustrator shuts down. What the hell is going on?
This has happened to me about four or five times now since I've been using Adobe Illustrator. I place a file, I try to click and drag, Illustrator "stops working" for a brief moment, and thein I get the "Illustrator has quit unexpectedly" dialog box. I've tried moving the preferences folder, renaming it, delieting it, restarting, uninstalling, and updating. So far the only thing that has ever worked is for me to move to a different laptop or create a new profile on my mac book. Somebody, anybody, I seriously need some help.
SP,
Just to make sure: are all the faces of both the Verdana and Tahoma fonts installed and enabled? -
Creative Cloud had me update Lightroom. Now have two versions. Neither works. What is Adobe doing?
Creative Cloud had me update Lightroom. Now have two versions. Neither works. What is Adobe doing?
1. I have Creative Cloud and Lightroom v5.7.1.
2. CC offered a new version of LR.
3. I clicked download new version.
4. I now have 2 (two) LR shortcut icons on my desktop monitor screen.
5. The new version doesn't open.
6. The old version opens. Window pops up - LR catalog can't open. Quit other version of LR. Also - preview of image in LR is blank. Says photo missing.
7. Computer specs? Don't know what you want. 32Gb ram, i5, 1Tb
8. LR worked fine before upgrade.
9. Reached Adobe by phone. Started to talk. Line went dead.
10. My phone is working fine. -
I just downloaded OSX Maverick and now I cannot drag addresses from my contacts to the "To" box when sending email. How can I get back to dragging groups or individual contacts to emails?
Starting to type a name and getting a list of matches is good but it's not a substitute for being able to choose twenty or thirty names from your address book and dragging them into the "To" field. Of course many contacts can be put into a group but I may want to send occasional emails to many people who don't fit any group, and there may be no need to create a group just for that email.
If you agree please send an email to apple feedback for Maverick OS X. -
i synced my itunes music to my ipad mini and now my music is gone from my mac book pro. How do I get it back on my mac book?
Entourage is a third party app so stop down to the Microsoft support forums. In any case I would suspect in its preferences there would be a selection as to when (parameters) incoming mail should be deleted from the server.
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After connecting my iphone to my Macbook Pro to download photos to my phone yesterday, my Pages application is gone from my computer. The icon is still in the dock. What happened and how do I get it back? Its not in my trash or anywhere else.
The other 2 applications open like normal. All three give me info.
Pages ver.4.1 265.8MB
Numbers ver. 2.1 89.5MB
Keynote ver. 5.1.1 238.1MB
They all list Apr 3 as the last time opened. That was when I upgraded to Mavericks. I certainly used pages and numbers since then as I have alot of my work files on this computer?
Just very odd. I did find my original iWorks disc from when I bought the computer. I'm assuming i can reinstall it. Will try that. Thank you for all your help. Would still like to know what did happen?
Kat -
I accidentally deleted all my husband's Mac mail and now it is also gone from his gmail account. How can I retrieve the deletd messages?
Did you also empty the trash can? If you did not empty the trash, then likely mail moved the messages to the trash folder on GMAIL.
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I downloaded the latest version of iTunes on my computer, and now my Podcasts are gone from iTunes (on my computer). Can I still access Podcasts in iTunes (on my computer) ? (I see the latest Podcasts downloading, but can't find them in iTunes. What am I overlooking?)
Could be since it (security software) is listed as #5 in the following:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?
[discussion moved to Acrobat Installation & Update Issues forum.]
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trying to do the new update. it said runtime error`` and now my itunes is empty on my computer, where/how do I get my music and playlists back?
See Empty/corrupt library after upgrade/crash.
tt2 -
Just updated iphone 4 now stuck on set up, won't go past the updating iCloud settings?
So I've just updated my iphone 4 and waited for it to do its own thing, had it plugged into charger but not my PC. It installed the update then turned itself off came up with apple logo then loaded then did it again. Then came up with "hello" and slide to set up, then directed me to sign into my apple account which I did just fine now it's just frozen on updating I cloud settings, it won't turn off it won't stop doing it it's just frozen! Can anyone help or suggest anything my nearest apple shop is an hour away!
Hello there, Amylou0892.
The following Knowledge Base article should provides some great recommendations for troubleshooting your issue:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
It aso charges when I connect it to my computer, so the cable is fine.
Actually I just tried doing it again and it seems to stop syncing when I states to sync photos to my ipod
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CC says it's re-syncing all 18 GB of my files back to my HDD. I'm on crappy wifi in southern Peru, and I can't access any of my work files for (CC estimates) 22 hours. I'm basically out of business for a day or more. How the hell can Adobe allow this to happen?
With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected] -
Dear everyone,
My phone battery had been going worse and worse until it was completely dead two days ago. I booked the schedule at the apple store before it died and I've just been there today. The guy at the apple store asked me if I had the back up and told me to sign in to my iCloud, I did, then he clicked on "find my iphone" and deleted my device (my iphone). I didn't have a chance to do anything. The only thing I'm sure is that my photos from my phone had been automatically synchronized and I would like to have them back. I can't turn my phone on so it's impossible to connect to the internet and sign in. Please help.Welcome to the Apple Community.
It will automatically add itself back when it connects to a network.
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