I just updated my iPad to iOS7 and I'm trying to connect my FaceTime to with my Apple ID and it's tells me that "Could not sign in. Please check your network connection and try again" but I clearly have connection when I can get on safari with no problem
I did the update On both my iPad and my phone and the phone is working just fine but my iPad is being complicated. Haha can someone pleases please please help me!!!!!!
Have you tried restarting the phone? Hold both Home and Power buttons down until Apple logo appears and phone "reboots".
And have you tried resetting Network Settings?
Settings => General => Reset => Reset Network Settings
You will have to re-enter Wifi Passwords but it might help you get to a more solid connection on your phone.
Similar Messages
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when activating facetime, it says...could not sign in. please check your network connection and try again. never tried facetime with my account. i tried to register with other apple ID but it does not help. please help.
a lot of us are in the same boat - no help from anyone as of yet
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Facetime error "Could not sign in. please check your network connectivity and try again
When I try to log in to Facetime on my iMac, it gives me the an error. "Could not sign in. please check your network connectivity and try again" I have already tried fixing the time and I dont have any firewall installed
This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call. -
On old MacBook Pro Version 10.6.8 downloaded Facetime from the Mac Store as instructed but error loging in says 'Could not sign in.Please Check your network connection and try again'.
I have follwed all these discussion fixes with DNS settings 8.8.8.8 and 8.8.4.4 and refreshing everything but nothing works.
Help!
I have also logged out of my other laptop and closed my phones Facetime.Hi KateD14!
I have an article here that addresses this sign in issue with FaceTime and may have some troubleshooting steps to help you resolve this issue:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Resolution
Try the following:
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website. Other things you should confirm while logged into appleid.apple.com:
Confirm that the email addresse(s) for your Apple ID has been verified.
Check for miss-types of the email address
Check the spelling of the email address
Check that all letters are lower case
Make sure that special characters are correct, e.g. no commas (,) where there is supposed to be full stops (.), etc.
Note You may experience issues if your email address is associated with more than one Apple ID. If you have multiple Apple IDs, log in to appleid.apple.com with each Apple ID and confirm that each email address you wish to use for FaceTime or Messages is associated with only a single Apple ID.
Make sure the date, time, and time zone are set correctly in Data & Time preferences, in System Preferences. Tip: Enable "Set date and time automatically" in Date & Time preferences to automatically keep this information accurate.
If third-party firewall or port filtering software is installed, it needs to be configured to allow connections to apple.com, verisign.com and verisign.net. A list of ports required for using FaceTime and Messages is in Using FaceTime and iMessage behind a firewall. Please consult this article for further help configuring firewalls and Internet security software.
If your /private/etc/hosts file has been modified, make sure that it is not interfering with communications to apple.com, verisign.com or verisign.net servers. Note: Some third-party software installers may modify the /private/etc/hosts file without alerting you. Instructions about how to check and resolve issues with a /private/etc/hosts file are in the "Blocked by configuration: (Mac OS X/Windows)" section of iTunes: Advanced iTunes Store troubleshooting
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
faceTime activation...says could not sign in, Please check your network connection and try again. Done this several time, the network is connected to internet....what can I do?
Face Time was working, but just stopped for some reason
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I can not sign into iMessage since i updated my phone. Message pops up saying: "Could not sign in, please check your network connection and try again."
You can read through this:
http://support.apple.com/kb/ts4268
Apple is aware of a problem with a number of users & has promised a fix is on the way. -
i can activate my FaceTime it tells me "could not sign in please check your network connection and try again"
Hi jackelyne johnson,
Thanks for visiting Apple Support Communities.
You can use the steps in these articles to troubleshoot FaceTime on your Mac if you're not able to sign in:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Best Regards,
Jeremy -
My daughters Ipod .7, the facetime keeps saying, Could not sign in, please check your network connection or try again. I checked the network on it, and it says connected. any other options?
FaceTime, Game Center, Messages: Troubleshooting sign in issues
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Having difficulty connecting my Ipad to FaceTime and messages. I've updated the latest software and have WI-FI/3G coverage but it keeps saying: "could not sign in, please check your network connection." Can anyone help?
Have you tried a reset? Hold down the home button along with the sleep/wake button until you see the apple, then let go.
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Unable to activiate Imessage and Facetime - error message: imessage activation could not sign in please check your network connection and try again
FaceTime, Game Center, Messages: Troubleshooting sign in issues
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Can't signing in iMessage , (could not sign in. please check your network connection )
I has already enter correct apple id and connect to wifi but it still can't sign in to iMessage and faceTime . the notification shown (iMessage Activation . Could not sign in. please check your network connection and try again )
I GOT IT! I tried all of the other things people suggestions and nothing worked for me. Don't change your DNS.
I had to back up all of my everything, turn off facetime and iMessage, and reset my entire phone under settings>general>reset>erase all content and settings. back sure you back up contacts, pictures, apps, etc. on iCloud and your apple ID because it will all be gone. then configure your phone at sq. 1, and in the first couple steps you're gonna wanna skip registering your apple ID, and then move along until you're at the home page. then go to settings, turn on facetime, turn on iMessaging, try to log in. It should work after your phone has reconfigured. then go ahead, once iMessage is working, log into iCloud and your Apple ID so that you get all your **** back. I really hope this helped... blood, sweat and tears went into the process of finding this answer.. -
IMessage troubles. Could not sign in.Please check your network... PLEASE HELP
So ive been facing some problems with my imessage just recently. It happened abruptly just after 5 minutes of my last message to my friend. Ever since then i can no longer send messages with each one saying it failed. I decided maybe to relog my imessage account only to find that i keep getting an error saying could not sign in. please check your network connection and try again. Does anyone know how to help?
Hi,
Work through the item in this Apple Doc
FaceTime, Game Center, Messages: Troubleshooting sign in issues - Apple Support
8:24 pm Sunday; December 28, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
I have used iMessage on both my iPad and iPhone for successfully, using the same Apple ID. However since I upgraded to IOS 7.0 .4 on my iPhone recently, it has turned off iMessage. When I try to turn it back on again and login with my Apple ID, The message "could not sign in. Please check your network connection and try again" appears. I have tried again numerous times. I have tried switching off iMessage on my iPad as well then try and switch on them both back on my iPad works but my iPhone does not. Can anyone help
-Deactivate iMessage on your iPhone
- Reset phone by holding both Home and Sleep buttons for about 10 seconds until Apple logo appears.
- If you have wifi where you are, temporarily disable it.
- Activate iMessage.
Tell us what happens next. -
When I try to activate iMessage it says: could not sign in. Please check your network connection and try again.
- Make sure that Settings>General>Date&Time is set to Automatic
- Go to Settings>wifi>the connected network and change the DNS to Google's 8.8.8.8 -
Upgraded from Lion 10.7.4 to 10.8.4 and now I get these errors on Facetime and Messages - anyone know the fix?
network is fine -
apple id and password are correct -
added 8.8.8.8 and 8.8.8.4 to DNS -This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
Step 3
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or obviously invalid, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 4
Back up all data, then take the steps suggested in this support article.
There are five steps in that article. Please take all of them. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 5
From the menu bar, select
▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
Step 6
Reset the NVRAM.
Step 7
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 8
According to one anecdotal report, Flash Player may interfere with iMessage, though I don't know how and can't confirm. To test this theory, select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane. If this action solves the problem, please post your results.
Step 9
Reinstall OS X.
Step 10
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. -
my ipod touch's facetime will not connect, it keeps coming up with an error msg. how can i connect it? my user name and password works everywhere else.
Hello Samantha,
Try resetting your iPod touch first. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
If that doesn't help, see this article for more on troubleshooting this issue.
http://support.apple.com/kb/ht4319
B-rock
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