I keep getting a message "safari cannot open page [page name with header information] because you are not connected to the internet.

I keep getting a message "safari cannot open page [page name with header information] because you are not connected to the internet. Then I check CNN for a time stamp, and I am connected to the internet. I have reset everything suggested in other posts, ensured any other device that could be hogging bandwidth is off, the router is reset, the iPad is reset. The other devices are not having this problem, and it happens on both places I use the iPad, the university library, (getting a second degree after a change in a long time career and at home. Any insight into this issue would be appreciated.

Saing yu tried everthing provides little information to us. We do not know what you tied.
Have you tried:
- Resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Powering off and then back on your router- Resetting network setting: Settings>General>Reset>Reset Network Settings
The toubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections
- Does you iPod conenct to other networks?
- Do other devices connect to your network?

Similar Messages

HT201210 My partner updated iphone 5, and it now shows 'Connect to iTunes'. Then we get 'iTunes could not contact iPhone software update server because you are not connected to the internet'. Please help.

iPhone 5 was updated (version unknown), and now screen shows 'Connect to iTunes. When we try to do this, we get message 'iTunes could not contact the iPhone software update server because you are not connected to the internet'.
Please tell me how I fix this problem.
Thanks

Yes, the reason you are getting the error is the phone cannot provide internet for the laptop and then update itself. It would lose connection as you erase the firmware and try to update. You need to connect the computer to the Internet in some other fashion before you connect the phone to try and fix the update problem. As Ocean20 says, and I completely agree, how would you think you could use the Internet connection of a device that is not only going to turn off and on, but is going to get completely wiped of firmware and restored? It would completely remove the device from the equation here. Does that make sense to you?

I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet". Did my WiFi connection also get lost?

I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet." Did my iphone's WiFi connection also get lost with the Contacts, Mail and Text Messages? When I tried the software update, as recommended by Winston Churchill, the iphone was connected to my desktop which is connected to the Internet.

You can't use your computers Internet connection to update your phone from the phone itself. If you want to use the computers Internet connection to update your phone you must update it through iTunes.

HT201263 when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?

when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?

Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve

I open my safari internet in my macbookpro oneday and it says cant open page because you are not connected to the internet. I look into the network but it was connected to a network why is that?

Pls help muacbook doent want to connect with wifi . But the airport has signal and the network im using is also connected in the system preference

Hello there, Chelleman.
The following Knowledge Base article should provide assistance in troubleshooting your issue:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

You are not connected to the internet - Safari can't open the page

After wake up Mac OS X 10.6.8 from sleep, Safari 5.1.7 on Ethernet does not connect to web servers:
"You are not connected to the internet" "Safari can't open the page"
The issue disappears after restarting the Mac. Is there a way to fix it besides restarting?

Some instructions for removing Community Toolbar are available in this thread: https://discussions.apple.com/message/15868085#15868085

To open "Java Preferences," you need to install a Java runtime, but you are not connected to the Internet. I have tried links that people have put on other discussions but all i get is a black screen please help!!

To open “Java Preferences,” you need to install a Java runtime, but you are not connected to the Internet. I have tried links that people have put on other discussions but all i get is a black screen please help!!

Try this link, warning, it's straight to download mode:
http://support.apple.com/downloads/DL1421/en_US/JavaForMacOSX10.7.dmg

I get the message 'You are not connected to the internet. Online functionality is not available' But I am connected to the Internet

I get the message'You are not connected to the internet. Online functionality is not available' I am connected so what can I do?

Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset Network Settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- DId the iPod ever successfully connect to the network?
- Does the iPod successfully connect to other networks?
- Do other devices successfully connect with your network?

Safari: You are not connected to the internet (... I am!)

Safari has decided not to like me recently, and frequently presents me with the message "You are not connected to the internet" when using a wireless connection.
On my network there is a Windows PC (wired), an iBook and a PowerMac, both 802.11G (and both up to date). The PowerMac was previously hooked up with CAT5 and no problems existed.
I know that Safari is incorrectly showing this error, as other apps such as Adium, Colloquy, Transmission... and even the Windows PC are still able to connect to, and use the internet whilst Safari presents the message.
I am using a NetGear DG834G router, with the latest firmware installed.
Does anyone have an idea what could be causing the problem?

Hi! -- I'm a V.A.N. -- Very Advanced Newbie (since 1985!) -- so I probably cannot help you solve the problem. However, I do have the same issue except with a twist. I CANNOT get on the internet with Safari or Omniweb, but I CAN get on with Mozilla. I thought it was my t-mobil connections at my Starbucks office(s), but Mozilla works. Strangely, I could not get Mail to access the internet either until I got on with Mozilla. All through, Network Diagnostics said the connection was working, but Safari, Mail and OmniWeb would not. I wonder what Mozilla has, or does not have, that the others do, or don't? I'm pretty attached to staying with Safari, so I hope someone can find a solution. -- Thanks for listening, DSLyoga
PowerBook G4 - 12" Mac OS X (10.4.6)

Solved: message "You are not connected to the Internet" after idle sleep

Summary: What worked for me was to turn off IPv4 and IPv6 on my unused interface.
The problem was that after my computer had been in sleep mode, Safari would say:
"You are not connected to the Internet."
or "softwareupdate -l" would say:
"This computer’s Internet connection appears to be offline."
Yet Firefox worked OK and traceroute also showed the connection was fine.
Digging deeper (though only later, after I found the command), "scutil -r" indicated a problem with DNS lookup:
$ scutil -r developer.apple.com
Not Reachable
$ scutil -r 17.254.2.129
Reachable
I'm using 10.6.6 on a Mini (model Macmini1,1), which has a wired ethernet connection on en0 and an AirPort on en1. I use the wired connection, but I also configured the AirPort just because, and then turned it off in the network preferences. I use a static (manually-configured) IPv4 address on en0 and DHCP on en1 (when it's up, which is only for experimenting). I don't use IPv6 as such, though I've left it enabled.
I was initially confused, thinking the problem was intermittent, though it's not. I tended to assume that because the display had gone into standby the computer must be sleeping, without checking that the power light was dimming and brightening, indicating sleep mode. Later I found the "pmset -g" command to display the power management settings. Among the settings is:
ttyskeepawake 1
This means that if I had a shell session open in Terminal, which I did quite often when investigating the problem, the computer put itself into idle sleep later than if I didn't have the session open. The times in Energy Saver settings in System Preferences seem not to be very accurate anyway. For instance, with the default computer sleep and display sleep settings of 10 minutes and a shell session open, I've seen it take 17m25s for the display to blank and a further 14m16s for the computer to sleep, for a total of 31m41s.
The problem only occurs after an idle wait. It doesn't occur after a software sleep (entered from the Sleep entry in the Apple menu or using the keyboard shortcut) or after pressing the power button momentarily.
One way I found to fix the problem was to turn the AirPort on and then off again through Network Preferences (or the menu bar item). Later I found that disconnecting and reconnecting the ethernet cable also fixed the problem. I hoped to find a better way.
What led me to this halfway house solution was noticing that if I turned the AirPort on and then off again, entries for en1 still remained in the routing table. These entries were for IPv6 link-local and multicast networks, as in this edited output from "netstat -nr":
Internet6:
Destination Gateway Flags Netif Expire
::1 ::1 UH lo0
fe80::%lo0/64 fe80::1%lo0 Uc lo0
fe80::1%lo0 link#1 UHL lo0
fe80::%en0/64 link#4 UC en0
fe80::216:cbff:fexx:xxxx%en0 0:16:cb:xx:xx:xx UHL lo0
fe80::%en1/64 link#6 UC en1
ff01::/32 ::1 Um lo0
ff02::/32 ::1 UmC lo0
ff02::/32 link#4 UmC en0
ff02::/32 link#6 UmC en1
Even with the AirPort switched off, ifconfig showed it as being up:
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 00:17:f2:xx:xx:xx
media: autoselect (<unknown type>)
status: inactive
I don't know if these observations are relevant, but anyway they led me to the solution (well, workaround). The way I finally fixed the problem was as follows.
1. Create a new location in Network Preferences. (This isn't strictly necessary, but it allowed me to keep the AirPort configuration (including my wireless password) intact in the default Automatic location.)
* Click on the Location pull-down
* Click Edit Locations...
* Click +
* Enter new location name (I called mine Wired-static)
2. Configure the Ethernet interface with its static address. (If using DHCP, I'd have skipped this step as DHCP is the default.)
3. Go to the AirPort configuration (even though it's shown as Off).
* Click on Advanced
* Click on TCP/IP
* Select Off for both IPv4 and IPv6
4. After clicking Apply in Network Preferences, a new "Location" item appears in the Apple menu between "Dock" and "Recent Items". Select the new location. This setting sticks across boots.
I hope this helps anyone else in a similar situation. Maybe if you use wireless it would help to turn off IPv4 and IPv6 on the Ethernet interface?

Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset Network Settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- DId the iPod ever successfully connect to the network?
- Does the iPod successfully connect to other networks?
- Do other devices successfully connect with your network?

You are not connected to the Internet- keeps happening

New iMac- We click on Safari and the internet comes up and is working.
Then for some reason I lose the connection at various times.
The following messages come up:
1) You are not connected to the Internet
I click on Network Diagnostics
2)Choose network port configuration
I click on Airport
3) Select Airport Network
Select the Wireless Network
I click the wireless network for us which is NETGEAR
I click continue
4) Do you use DSL or a cable modem?
I click No
Then somehow the internet comes up again
Am I setting this up properly? Is there something else I can do so we don't go through this
several times a day.

I just purchased a new MacBook 10.5.1 w/ I too experience the same problem with a new Macbook running 10.5.1 and Safari Version 3.0.4 (5523.10.6). I have 4 other computers connected via 802.11g (PC's). The same message occurs particularly when another browser window is open. The browser seems MUCH slower than IE (bummer!) and it often displays the "You are not connected to the Internet" message.
I have a longstanding, stable and reliable network so the network (DNS, b/w, connection, etc.) is not the issue especially given all the other (3) laptops that use the network wirelessly.
Performance does not improve even when wired but again, ALL my other computers perform much better on wireless than this new MacBook. Kinda bums me out.....the laptop I was hoping to replace is a much older IBM Thinkpad w/ a 1GHz CPU and 768K of RAM but it performs much better than MacBook/Safari!! Puzzling given the 5 year old technology, less powerful h/w and Microsofts bloated code but its not even close.
Any help or suggestions? I really want to love this machine more than the PC/MS platforms....HELP!

"You are not connected to the internet" message

Until this morning, Safari worked pretty much ok. Now, when I launch it, I get the "you are not connected to the internet" page. Firefox and email work fine and network diagnostics verifies a proper connection. I can't even get to "software update."

I have the same problem; if I leave the computer on long enough (usually asleep overnight), when I wake it up, Safari will present the "You are not connected to the Internet" message for any page, and Mail will display the exclamation-point-in-a-triangle for all accounts that says it's offline. Yes, Software Update also complains of a "network problem."
Meanwhile, Firefox or SSH sessions via Terminal will work fine, and both network diagnostics and System Preferences claim that the machine is, indeed, connected just fine with an IP lease and everything. This is over a wired Ethernet connection, and, yes, I've tried swapping the cable between the Mac Pro's two jacks.
I'm a long-time Mac user. I've fixed disk permissions; I've flushed Safari's cache; I've done everything described here. Rebooting always fixes the problem -- but it then recurs when the machine has sat or slept for long enough.
Since Safari and Mail are both affected, while Firefox and shell connections are not, it seems fairly clear it must be a bug in some part of the OS relating to both those Internet products. It doesn't cripple the machine, but it's definitely inconvenient, which is not what I expect from Apple products.

Switcher found "You are not connected to the Internet" message confusing

While demonstrating to my brother - a long-time Windows user - that an iMac solved all the problems with Windows XP that he is constantly complaining about to me, he saw Safari's "You are not connected to the Internet" message when the web server for the page didn't respond very quickly. (There wasn't any network problem, or anything wrong with Safari. MacOS or the iMac.) Clicking the 'Reload current page' button brought the web page up. He was angry, saying that the iMac was clearly connected to the Internet as he'd seen me plug in the network cable! He's using this as one of his reasons that "PCs are superior to Macs"!
While I think this is probably a bit of "I don't want to admit that I've been wrong" coming from him (his Windows system has been riddled with malware several times, despite him having kept up to date with Windows updates, using the Windows firewall, a broadband router with firewall, and having tried several anti-virus suites!), I must admit that he has a (limited!) point.
Couldn't the developers cause Safari to display the message "The web page you have requested is not immediately available, still trying - please wait." instead and then, if the web page cannot be displayed after (say) three minutes, and some kind of autromatic diagnostics show that the system still has a network connection, the message "That web page is apparently not available." Only if behind-the-scenes diagnostics show that the Mac has lost its network connection should one ever see the "You are not connected to the Internet" message, in my opinion.
MacBook 1 etc Mac OS X (10.4.8)

I have the same problem; if I leave the computer on long enough (usually asleep overnight), when I wake it up, Safari will present the "You are not connected to the Internet" message for any page, and Mail will display the exclamation-point-in-a-triangle for all accounts that says it's offline. Yes, Software Update also complains of a "network problem."
Meanwhile, Firefox or SSH sessions via Terminal will work fine, and both network diagnostics and System Preferences claim that the machine is, indeed, connected just fine with an IP lease and everything. This is over a wired Ethernet connection, and, yes, I've tried swapping the cable between the Mac Pro's two jacks.
I'm a long-time Mac user. I've fixed disk permissions; I've flushed Safari's cache; I've done everything described here. Rebooting always fixes the problem -- but it then recurs when the machine has sat or slept for long enough.
Since Safari and Mail are both affected, while Firefox and shell connections are not, it seems fairly clear it must be a bug in some part of the OS relating to both those Internet products. It doesn't cripple the machine, but it's definitely inconvenient, which is not what I expect from Apple products.

My macbook connects to my wifi but when i bring up safari it says you are not connected to the internet, please help...

my macbook connects to my wifi but when i bring up safari it says you are not connected to the internet, please help...

Try restarting the browser or computer..
if it still doesn't work, try with a different browser like chrome or mozilla

Keep getting "You are not connected to the Internet"

Hi, been scouring the discussion pages for an answer & so far nothing suggested has worked for me...
I have a MacBook running OS X 10.6.8 and all of a sudden I can't get Internet from my BT HomeHub2. It's worked fine for the best part of 2 years, woke up this morning and although AirPort is connected I get the "Safari can't connect to "www.******.co.uk because your computer isn't connected to the Internet." whenever I try to load any website.
From other discussions I've tried the following to no avail...
Restart HomeHub & MacBook
Remove AirPort from Network preferences & re-add
Delete 'SystemPreferences' folder from Finder/Macintosh HD/Library/Preferences & re-start
Perform a System Update for the entire MacBook --- can't do as no Internet connection!!
I know the actual Internet 'supply' from BT is working fine as I'm currently writing this on my iPad2, connected to the HomeHub and can view pages in Safari (my iPhone 4S & partner's iPhone 4 have no issue either)
If its any help, on my Network setting page, where AirPort says connected & a green light, it says I'm connected to my BTHomeHub2-**** with an IP address 192.***.*.**

1. Power cycle your wireless router and modem.
2. Renew your DHCP lease (for that matter make sure configure using IPV4 is set to DHCP). This is found in system preferences, network, advanced.
3. Create a test location. Instead of automatic, choose edit location. Create a test location, then apply.
4. Try your computer out on a different network (mcdonalds, starbucks, or an apple retail store). If you computer connects through airport there, you know your computer is fine and the issue is with your ISP or your router.
btw what type of router do you have? and what type of encryption do you have on it? a lot of old 3rd party routers with WEP encryption do not like to work with apple computers.

I keep getting a message "safari cannot open page [page name with header information] because you are not connected to the internet.

Similar Messages

Maybe you are looking for